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BBB Impostor Reports & Reviews (21)

- Carrollton, OH, USA • Jun 26, 2026

I received an email with a ShareFile attachment from BBB, Canton Region/Greater WV which included a "view document" button. Numerous things caught my attention and made it look suspicious to me. Attached is a .pdf of the email. I did not click any links in the email.

- Aberdeen, SD, USA • Mar 20, 2026

RE: CASE #9754524486

The Better Business Bureau has been recorded the above said reclamation from one of your customers in regard to their business contacts with you. The detailed description is available by clicking the link below. Please pay attention to this question and let us know about your judgement as soon as possible.

We pleasantly ask you to overview CASE #9754524486 submission to reply on this complaint.

We await to your prompt rebound.

Customer Dispute Center

Better Business Bureau

- Interlochen, MI, USA

Man identified as John Bauford (Indian accent). Said a woman by the name of Norma Anderson was attempting to use my credit card information. He said to call back at 737-303-4487. The number appeared on my phone as a local number of 231-824-5354.

- Hudson, OH, USA

BBB received telephone call and email from an accredited business claiming they received an email from Xavier Brown a dispute consultant from the BBB regarding a complaint. Akron BBB confirmed with the AB that this was a fake, phishing email and to not respond, mark as spam. BBB got permission to post scam tracker report on behalf of AB.

BBB Customer Complaint

Better Business Bureau Complaint

Dear Customer,

The Better Business Bureau has recorded the above said reclamation from one of your customers regarding their business contacts with you. The detailed description of the consumer's uneasiness is available by clicking the link below. Please pay attention to this question and let us know about your judgement as soon as possible.

We ask that you review this APPEAL REPORT and reply on this complaint. We await your prompt response.

WBR

Xavier Brown

Dispute Consultant

Better Business Bureau

Better Business Bureau

3083 Wilson Blvd, Suite 600 Arlington, VA 28901

Phone: (703)276-0100 Fax: (703)525-8277

- Albuquerque, NM, USA

Yesterday, I received a phone call from Publishers Clearing House phone call that I won 400,000.00 to be deposited into my bank. They would bring me a brand new pick up truck, $1200.00 cash and $7000.00 a week for life. They wanted to receive a gift card for $300.00 and then when I said I did not have it, it went down to $50.00. I did not send them any money.



Today, I received a call from 786-936-1156. The caller stated that they are with BBB and investigating the sweepstakes call I had received yesterday for the PCH winnings. He said he is with BBB and that the amount was not correct and that I won 1.2 million and everything else I would get. They wanted me to send them $600.00.



I gave them my online banking number and social security number. They said that they needed it for taxes. When I figured out it was a scam I let my bank know. I have dropped the online banking. And I changed my account.

- Macomb, MI, USA

Attention XXXXXXX:

RE: CASE #9754524486

The Better Business Bureau has been recorded the above said reclamation from one of your customers in regard to their business contacts with you. The detailed description is available by clicking the link below. Please pay attention to this question and let us know about your judgement as soon as possible.

We pleasantly ask you to overview CASE #9754524486 submission to reply on this complaint.

We await to your prompt rebound.

Customer Dispute Center

Better Business Bureau

- Albuquerque, NM, USA

Entered by BBB employee: Trying to cancel my Norton Like Lock Subscription. Scammer sent me to BBB App to request refund by BBB. Asked to go to Walmart for gift cards. Received notice from supposedly BBB for notification of money fraud. The email came from Better Business 4 [email protected]. He gave me the # 408-668-8216. Went to BBB and found the call and emailed letter to be a scam.



Received a fraudulent letter with the following:

DATE:  03/07/2024



SUBJECT: NON-ACTIVE WARRANT FOR FRAUDULENT ATTEMPT.



POINT OF CONTACT:  Better Business Bureau®



MR. *******,



THIS IS TO INFORM YOU THAT WE RECEIVED A REQUEST OF COMPLAINT AGAINST THE NAME OF MR. ******* FOR ATTEMPTING TO FRAUDULENTLY RECEIVE AN ILLEGAL FUNDS OF $2,000.00 INTO YOUR " WELLS FARGO BANK ACCOUNT **********" FROM Better Business Bureau®  ENDING WITH  ACCOUNT**********". THE REQUEST HAS BEEN ACCEPTED AND CASE NUMBER- ********** HAS BEEN FILED AGAINST.



PLEASE, RESOLVE THIS ISSUES AS SOON AS POSSIBLE OR THE CASE WILL BE INVESTIGATED AND WILL BE DIRECTLY TRANSFERRED TO THE LAW ENFORCEMENT AUTHORITY TO RESOLVE THE ABOVE CASE NUMBER – **********.



Davie Police Department

1230 S Nob Hill Rd, Davie, 33324



FOR FURTHER QUERIES CONTACT US ON +1 718-717-2638.



REGARDS

Michael Sedio                                    

BETTER BUSINESS BUREAU®

- Hamtramck, MI, USA

An email sent to me (my non profit work email) about a BBB customer complaint (which doesn’t make sense because I don’t work for a business).

- Sterling Heights, MI, USA

received an email that stated the following attached.

- Camp Wood, TX, USA

On 4/11/23, I reveived a call from a person sating his name as David Brown; he had a distinct accent (perhaps Middle East). I hung up on the first call and blocked it; he kept calling using different phone numbers(757 291 3811, and 407 321 0011).

He said he was BBB employee and connected to a company National Debt Relief; he had my SS Number. He stated that I was a person who paid more than required on my credit cards each month. He said he knows that i pay too much interest, and that their company could take away all of the interest fees attached to the accounts so that I would just pay Principal. He never suggested that he knew any account numbers. I told him that I had been scammed before, and that this sounded "way too much like a scam", and that I didn't even want to hear the "punch line." He said that he had not asked for money, had he? I said that they sounded too much like the Financial Freedom Agency SCAM; I asked what country he was from? He said he was born in NY. I told him I know NY accents, and that his was from another country. I asked what his ancestral country was? He kept saying he was born in US. I finally told him that he was a Scammer who, it seems, is ashamed of his ancestral country! I heard "Crickets." He said I"ll let you talk to my Supervisor, who got on phone with the "typical" rhetoric, attempting to smooth out things and suck me in further. I hung up. I immediately went into my phone, in Settings, and clicked on "phone" and then turned on the "Silence Unknown Callers" who puts this type caller directly into my Voice Mail. If it is a "legit" caller, they will leave a message.

- Mckinney, TX, USA

Received an email asking me to docusign something. I've received two emails so far from two different email addresses. Definitely not from anyone at the BBB.

- Springdale, PA, USA

Received call stating they were the Better Business Bureau from 800-945-2000 and they were going to freeze my credit. I looked at the phone number and it came up as spam on my phone but google it and it comes up Chase Bank. I do not have a Chase Bank and think their number may be spoofed

- Simsbury, CT, USA

I received an email today from someone claiming they are you, the BBB and I have a complaint I must docusign. Just wanted to let you know. I attached a copy of the email in HTML form.

- North Versailles, PA, USA

The scammer identified me by my home phone number and then proceeded to say my credit was good and I made payments on time and he said that I made even higher payments than usual and then he proceeded to say I didn't have to pay my credit cards anymore because he was from the better Business bureau. He said the government only laws 2.9% in credit and the banks were charging me credit cards were charging me too much interest and they weren't allowed which I think is a bunch of baloney This guy was just kept on talking I hung up on him

We received the following message:

This notification has been automatically generated and sent to you because the Better Business Bureau has received an abuse, claiming that your company is violating the The Safety and Health Act.

You can download the text file with the explanation of abuse by following the link ************************* We also ask that you provide a brief response within 48 hours. This response should contain information about what you intend to do with this claim.

Important note: When replying, keep the abuse ID **********************" unchanged in the subject.

BBB Abuse Department

Dorothy W. Gray

Hi Doug,

The Better Business Bureau (BBB) has received the below-referenced complaint from a consumer.

Complaint Case #: 124601

Consumer: Gregory ******* BBB takes no position as to the validity of the complaint. Our goal is to help you and the consumer resolve this issue in a mutually satisfactory manner.

In the interest of time and good customer relations, please respond to BBB by August 13, 2021. Your prompt response greatly enhances the chances for a successful resolution.

We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. The following link will take you directly to this complaint and you will be able to enter your response directly on our website:************************************** If you are unable to respond using the Internet, then please respond in writing. We look forward to your prompt attention to this matter.

We look forward to your prompt attention to this matter.

Sincerly,

Meghan (Cardenas) Brown

Complaint Specialist

BBB Complaint Department

+1

I received this email today from the Better Business Bureau:

Dear Customer,

The Better Business Bureau has recorded the above said reclamation from one of your

customers regarding their business contacts with you. The detailed description of the

consumer's uneasiness is available by clicking the link below. Please pay attention to

this question and let us know about your judgement as soon as possible.

We ask that you review this APPEAL REPORT and reply on this complaint.

We await your prompt response.

WBR

Xavier Brown

Dispute Consultant

Better Business Bureau

- East Longmeadow, MA, USA

I received an email with the subject "Notification Case. 234656" claiming to be the Better Business Bureau. It had the BBB logo and name with a registered trademark symbol at the end. The email said: "Dear Business Owner: We are formally notifying you of a claim submitted against your company with the Better Business Bureau in the nature of a falsified insurance claim. Your company has a rebuttal period of 7 business days from the receipt of this notice, to respond to the claim. The response must contain a final rebuttal and be no more than 5 pages in totality.

The full compliant filed as well as the response form and instructions for submitting your response have been attached to this email. Due to the privacy of the claim the file is password protected. The password is the complaint reference number found on the subject of the email. You can download the file at the link below. Complaint_Notification: Click to Download Your reply must be sent to us as instructed within the reply form. If we have not received notification from you within the allotted time the claim will awarded to the party filing the claim and they may take further action if they choose to do so, depending on the severity of the claim. Waiting for your reply, Better Business Bureau" I called my local BBB and was told it doesn't have this complaint against my company in its records. I forwarded the email to the BBB so that they could see what it says.

- Cape Coral, FL, USA

I received 2 emails indicating there was a complaint filed against my business. Email had BBB and symbol but email address was [email protected]. The first Case No. was 124578; and then 127845 the following day. Wants me to click a download for details; WHICH I DID NOT DO. I believe this is a scam.

Received an email regarding a BBB complaint against my business in my Junk mail. Obviously this is a scam using the BBB as a way to get people to click a link to gain more information about the people they are trying to scam. BBB beware. They are using you.

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