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ValaNio

ValaNio Reports & Reviews – Page 2 (24)

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I browsed the ValaNio catalog which seemed professionally produced, and noted that the site promised free shipping for orders over $79 and easy returns. I selected a business casual outfit (black & white top with black pants) and what looked like a pretty blouse to wear with pants or a skirt. When the items arrived, I realized that the fabrics were far too warm for summer wear. Moreover, the material for the top and pants were similar to what would be used for a windbreaker or children's tent -- not at all a "business casual" look. I immediately requested a return authorization and for about two weeks went back and forth via email with customer service. I was offered an increasing amount of money (beginning with $18, ending with $48, on a purchase of $91.98) to keep the items and receive a refund, with no particular timeline given for the refund, though the website claims it would be within 30 days. I was informed that shipping to Asia would be too expensive and was never given a return authorization. This company claims what looks like a non-existent address in London, UK, but the USPS tracking slip indicated that shipping originated in Springfield, New York. I did not accept the offer (though I didn't refuse it either), but contested the charge on my credit card. The dispute has not yet been resolved.

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Tried ordering dress online, company offered no real contact information, when I received an email the order has been sent, I can’t track it through the post office or any other means

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Valanio took an order for clothing and charged my credit card. 20 days later, a label for shipping had been made, items still not shipped, and Valanio stopped responding to emails.

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Advertise clothing made in Indiana

30-day money back guarantee

Won’t honor refund

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