Universal Engraver Reports & Reviews

Universal Engraver Reports & Reviews (56)

They are a scam

I bought an engraver for my grandson for Christmas and it doesn't work. The company is a scam. No one answers the phone and they don't reply to messages. Website say's " 180 day guarantee" and "Free and easy return". Good luck on that! If you contact by email and get a response they will not give you any info on how to return. You get BS and then they stop responding to email's, WhatsApp and they website LiveChat.

Website say's based in New York but any responses you get take 24 hrs and come in the middle of the night. I think they are based in India and supply junk they get from China.

Don'y do it!

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WORST EXPERIENCE EVER!!!

This was a puzzle, my boss wasted 5 days in getting missing parts and setting it up. It took us more than a month with their support team for back and forth, which by the way replies after 1 day and that too in your night 1am EST!
I have requested a refund and return, for 3 days there is no response and they have blocked all my contacts.
Please don't fall in the trap like I did. Don't know why I didn't see these reviews before!

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Horrible customer service

I purchased a 6550 15W Blue diode laser from their website. There were no written assembly instructions and their assemble videos were unclear, missed steps, and made me have to figure out assembly by myself. The laser will not cut anything, which leads me to believe it has a bad diode. I have been trying to contact support for over a week through their website chat, phone number, and whatsapp phone number. Nobody will answer my calls. I am about to dispute my order and get a refund.

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Same here purchased the 15000 mw blue laser engraver it doesn't work and the company blocked my number already filed a complaint with PayPal everyone be careful total scam company

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FRAUD COMPANY! SCAM!

This company UniversalEngraver.com is a scam. DO NOT BUY FROM THEM! They are located in India not the United States. Their company phone number does not work. They do not honor returns or their 100% satisfaction guarantee. DO NOT WASTE YOUR MONEY! They are scammers. With no headquarters in New York.

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Scammer's phone 16072245666
Scammer's website Universal engraver. Com
Country United States
Type of a scam Other
Initial means of contact Not applicable

Purchased a universal engraver from them don't work and cannot get ahold of the company

Purchased a universal engraver from them, it doesn't work and cannot get a hold of company no response on their website and phone number is never answered

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Initial means of contact Not applicable

A gift shop that produces engraving product

Hello guys!
I bought a laser engraving machine for my gift shop because we needed it for my business and now we are enjoying producing engraving products. This machine has helped us to take our business from a good small shop to a great one. Now many customers are reaching out to my shop.

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Initial means of contact Not applicable

Easy to use laser engraving machine

I needed a laser engraved logo for our company's new website, and I didn't know where to start. But I found the Laser Engraving Machine on Curation and decided this was the best option for me. The machine was very easy to use, and the engraving turned out even better than what I had imagined.

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Having Great Experience in DIY PCB CNC Laser Engraving

DIY PCB CNC Laser Engraving is working really well and efficient work/engraving. They are very professional and patiently provide solutions to each query, easy to assemble and easy to use because they have proper guidance to share with clients as an experience.

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Reasonable Price with Quality Work and Service

Hello everyone!
I have bought a "3 in 1 Laser, Router and 3D Printer" recently, it worked really good. Assembling this machine was not difficult for me because they provide proper instructions for assembling machines, If even after this you face any problem in assembling the machine, then these people are always available on phone call. And my machine was delivered on time by their staff who were behaving well.

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Responsive for Each Client and Steel Engraving Service

They are also available for fast turnaround time and making great customer service they try to help the customer as much as possible. If you want to make engraving on stainless steel only 10,000mW laser machines can engrave and this machine can cut the 3cm thick corkboard material, they are communicating with me very well for setup the laser machine from starting to finish.

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USB Plug-N-Play Laser Engraving Machine

"Smartphone Mini CNC Laser Engraver 1600mW" is very useful and easy to use. This machine helps to create your product uniquely, you can easily operate a USB plug-n-play laser engraving machine from your smartphone. Pick an image after that place this machine on an object on which you want engraving and start engraving quickly.

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Perfect Shop for Buying 3D Laser Printer

Great customer service because the owners and their staff were behaved very well, and their work is very helpful. In addition, they assisted me from start to finish with the set-up of the machine, so I give it a 10/10.

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Top Level Engraving Service

Their service of engraving was so perfect and clean, it's the best engraving product ever. It gives you the most professional output or results.

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Perfect Engraving on Metal

Nice engraving on metal, you provide the best work at a great/affordable price. And the engraving experience was of a different level.

Thanks!
Universal Engraver

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Pro Level Engraving Tool!

My experience while assembling the engraving machine was very good and it was very easy for me to assemble it as the proper guidance shared by you proved to be very helpful.

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Great engraver so far

The assembly was enjoyable, such high-quality parts and the fit is excellent. After levelling the bed, the z axis needed a run up and down to settle down, and give consistent pressure on the piece of paper that I used as a feeler gauge.
It's lovely and quiet, there is a constant fan purr but no motor noise or squeaks or clunks.
I nearly forgot to pull the plastic sheet off the top of the bed as it was hard to see..
I'd recommend this unit, it's smashing!

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6 to 8 hours installation with Joe the guy who barely spoke english.

My experience is the same. I have it all installed and cannot get the software to load. Plug and play my ash. I purchased with Discover for our new business. I tried to get an RMA number no response. This is really GOOGLE's fault. They need to get control of who they are recommending! That is twice I have been scammed because of GOOGLE! Stay away from this company their laser does not include software. I have POS sitting here in the way now.

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Omg same problem here and can't even get ahold of them were you ever able to get any of the softwares to work I can't even get ours to respond

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Really Upset

It's been said many times over. I wish I hadn't been so impulsive, and I actually felt I did a bit of research but they pay to be up front and you have to dig a bit to see all this. In any case, guess what I found. A phone number of the original guy who signed the business registry. I'm calling it tomorrow and using all other gems from this page I found to get my money back. https://wyobiz.wyo.gov/Business/FilingDetails.aspx?eFNum=11204102015317110714013...⇄

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No Support

Purchased a Universal engraver
3000mw blue engraver and it came with no setup instructions or software. i have tried everyday for the past 3 weeks to call them and by email. no answer when I call and no responses to my emails. basically I have a expensive pill of junk. says 24/7 support...actually its no support

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