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Trystrawberry.com

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Trystrawberry.com Reports & Reviews (3)

- Edwardsville, IL, USA • Sep 30, 2026
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I placed an order for lotion through trystrawberry.com. I received an order number and a response that the order would be shipped within 7-10 days. After multiple attempts to contact and receive tracking number for this order via email, I never received an email, just lots of excuses about customer service and order issues. One month later, the order has never been received and they have stopped responding to the emails on requests for tracking information. After researching online, I have found multiple people that had similar issues with this company.

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- Cypress, TX, USA • Sep 18, 2026
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I tried to purchase a lotion for my daughter to treat a skin condition. During checkout there were aggressive popups and I thought I ordered an additional bottle at a discount. Instead of two bottles, it made it three bottles. I tried to cancel the order within 5 minutes. The website says that you are able to cancel within the hour. The order was not cancelled. Once received, I tried to return the items for a refund. They offered me a 20% discount or a refund. When I said refund, they gave me an address in China to return the product to. As you can determine, it would be highly cost prohibitive. I asked for a USA address and they said it had to be returned to the place it was shipped from. It was shipped from New Jersey. When I mentioned that, they said it still had to be returned to China. They are using a CHINA address to force people to keep their product. I also asked to have my request escalated, but they won't let me talk to anyone else.

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- Rossford, OH, USA • May 19, 2026
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They offer a bottle of skin care and immediately sign you up for a subscription that you cannot get out of and cannot contact them except an email which they do not respond

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