Touch of Red Visual Reports & Reviews (3)
Unauthorized useUnauthorized use There was a transaction and someone from touch of red visuals took 3995 out of my account and it was unauthorized and I want my money back I did not give someone permission to do this
Took money from my accountTook $39.95 from my bank account with exchange it’s $52.82. I did not authorize this withdrawal and I need my money back. Thanks. Catherine Genereux. ([email protected]).I am a senior 84 years old and I cannot deal with this stress.
Victim Location 75114
Total money lost $120
Type of a scam Online Purchase
Found charges of $39.95 on my checking account and called them to discuss what the charges were for. They are not customer service, as they claim, they ask for your info and after they have it tell you they do not have any historical information on charges but will Cancel the service. I asked how long ago the service started, she stated she could not see history, but could see we never called in about the account before.
I asked to speak to a supervisor and was told, "We do not have one available". I asked for a Manager and was told, "We do not have one available".
The woman would not let me finish my questions before interrupting and going thru her "script".
They stated the charges were for a website called Tulum.co Which is a streaming service for gaming, movies, etc.
The woman would not give me the contact information for Tulum that sends them info. I wanted information that would lead me to the source of where the charges were coming, and she stated "I do not have that information".
Further investigation with my bank revealed they had been charging it since November of 2021.