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Top Flight Fares Reports & Reviews (8)

- Haledon, NJ, USA • Apr 11, 2025
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I recently searched for a last-minute flight and found an option on Topflightfares.com, listed alongside other well-known ticketing sites. I entered my details to purchase the ticket at the displayed price and received a confirmation stating that my purchase was confirmed but the ticket was "pending." I was confused, so I called their customer service for clarification.

The representative, Shawn, explained that because it was a last-minute booking, the price shown was likely too low to be honored, and they could only offer a more expensive ticket instead. I asked to cancel the pending order since no ticket had been issued, but Sean informed me that cancellations weren’t possible—only credits for future purchases were offered. I pointed out that the purchase hadn’t even been finalized, no ticket had been provided, and the advertised price seemed misleading and not available. Why list a ticket for sale if it’s not even available? I also asked whether the no-refunded policy was theirs or the airline’s, and Sean claimed it was United Airlines’ policy.

Seeking escalation, I requested to speak with a supervisor, and Sean said the supervisor would call me back in a day or two. I expressed frustration that the website hadn’t disclosed any terms about credits instead of refunds or warned that the ticket might not be available. He kept mentioning that it was their policy, but it wasn't mentioned when I was purchasing. There was no warning either that purchased tickets might not be available. To verify, I contacted United Airlines directly, who confirmed that my name didn’t appear in their system—not even as a pending booking—and assured me they would have issued a refund if there was a record.

Sean, however, insisted that I would be charged and could only use the amount as a credit for a future purchase. I reached out to my bank, who advised me to contact them as soon as any charge appeared, as nothing was visible yet. Adding to my frustration, Sean was unprofessional and rude during our conversation, even questioning my understanding of English in a condescending tone before abruptly hanging up.

This was a very upsetting experience, as I was trying to book a last-minute flight on a tight budget to visit my hospitalized mother. Being left with no ticket and only the possibility of a future credit.

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• Oct 12, 2024
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Never buy tickets from them. They are scammers. The ticket price increases by 2 times within 10 minutes without the possibility to cancel the purchase.they sold tickets almost 2 times more expensive than on the website, but they did not even remove information about tickets at a lower price from their website, and continue to deceive potential buyers.

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Like the other reviewers I received a call and each ticket was going up $97! To cancel $25 per person! They so @&#&$$# graciously knocked it down to $20.
I don’t understand why these sites can’t or aren’t being shut down. Everything is a scam anymore you never know what to do.

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+2
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Don’t fall for this site like the rest of us be sure to read reviews
Make sure you call them to confirm the flight or els they will scam you for your money

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+2
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I booked a flight through them and they called and said price has changed. Bill [censored]

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+2
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This company is bad business. Their online flight fare was a very good price. Shortly after booking our flight I got a phone call saying their website had not been updated and those seats were not available. I would have to upgrade to main cabin which would be almost double the price for our two tickets. I could not cancel (even though this was only one half hour after booking) because I had picked economy seats. They acted like they were doing everything they could to help. Topflightfares is a scammer.

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+5
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Did you cancel the flight or push through with your travel?

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This company is an ABSOLUTE SCAM!! I checked the website and booked a flight through it, I received a confirmation pending with a note stating someone would contact me. I was informed the flights at that price were no longer available and the website would refresh in 15 minutes. I was quoted much higher prices. I then asked to cancel. 2 hours later I checked again and the price was still the same. I called them, explained the situation and they hung up. I called again and extremely vulgar profanity was used by the guy! I checked several hours later and the price was still there.I decided to check reviews on them and found numerous complaints about exactly what I experienced.

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+11
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Top Flight Fares Contacts

Top Flight Fares associated photos:


Address:

1511 NY-22 Brewster, NY 10509, USA

Phone:
+1 (888) 471-2489 0 0

Website:

 www.topflightfares.com

This website was reported to be associated with Top Flight Fares.

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