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Terrarium Station

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Terrarium Station Reports & Reviews (3)

I was on website getting ready to order some millipedes but I entered a chat session to find out the cost of overnight delivery. The chat app quickly screwed up and they sent me a number to text. They convinced me that they had good shipping practices

and I did not need to pay for overnight shipping. I also ordered and paid for the 12 millipedes through the text. They stated order would go out the following Monday or Tuesday. It shipped on Wed after I text and asked for tracking. I received one millipede on Saturday. I called and asked for a refund. I was told they would take care of it. I tried to call again and they hung up on me. I waited 5 business days. No refund. I emailed and was told per policy because I did not pay for overnight shipping and because order was outside website no refund was due. I requested refund a third time by email and they refused.So entering the chat and texting was a big error on my part.

Also, you are the only customer that has ever been denied a refund or a reship do to your actions which we won’t mention.

Hey, looks like you unfortunately didn’t check the shipping policy. Live arrival Guarantee is only available with overnight shipping. Make sure to read before you make a purchase. Thanks :)

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