Super Paws Official Reports & Reviews

Super Paws Official Reports & Reviews (100)

Bought 2 x dog beds for £214. no reply to emails, and have been waiting over a month to get an invoice or tracking number.
I believe this is a scam. No customer service address or telephone number.

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Victim Location 95758
Total money lost $40
Type of a scam Online Purchase

wrote to stop purchase within 5 minutes of ordering , because I got the wrong size dog bed. they do not read email it is computer generated with an explanation of how busy they are and your order will ship shortly. they also have another email site I got the runaround instead of help.

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I’ve been waiting more than 5 months for a $45 pillow. 5 months! Any time I inquire they say they’re behind. 5 months behind? Please don’t order from this company. I would say they should be ashamed of themselves but they probably never intended to send anyone their products in the first place

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Ordered a pet bed on 24th Feb 20 and still not arrived as of 17th April.

Lots of vague and useless responses to my chase e-mails and they keep ignoring my demand for a full refund.

I am now convinced this is a scamming company who are ripping off innocent pet lovers!

SUPER USELESS! DO NOT BUY FROM THEM!

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I too ordered pet bed on Feb 12, 2020. It stated I would get an email within 5-7 days with shipping information. After 2 weeks, I emailed them and I got a canned response that they were behind because of COVID19 but they were working on getting it shipped. After 3 weeks, I emailed them again and got a different canned response they were behind in shipments, however, it still hasn't shipped. It is nonw 4 weeks without it being shipped. I'm on the phone with the credit card compay now to claw back the charge.

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I’ve been waiting 5 months! Ridiculous

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I wish I had read these reviews before ordering and paying for an 3XL bed for $180. It’s now been 2 months and I’m getting the complete run around from this business. I’ve asked for a complete refund if they can’t deliver within a week, and I’ve just had a reply to say they still don’t have tracking numbers and the warehouse is still working on dispatch. DON’T BUY FROM THEM!

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I recommend disputing it with your bank and ordering from somewhere else. I’ve been waiting over 5 months for a 35$ pillow and haven’t gotten it

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I bought a dog bed back in February for $99.00 and it is now April and I still have not received my bed. Don’t order from this company. They will not deliver their product just take your money.AT LEAST RETURN MY MONEY STOP SCAMMING PEOPLE.

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Ordered 3rd March - just got an email response - a completely rubbish reply - in broken English - that they will check with another department. My order will never arrive this is a scam ! - so annoyed as I would never fall for something like this! ?

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Just sharing a bit of my email back and forth chain with them...so mad...I should have noticed the bad punctuation...just today filed a dispute with the bank and blocked them...I am sad for everyone that got scammed by these guys...they are pathetic...thank you to whoever started this pulse scammer site...at least we can warn others.

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I wish I had seen these reviews before I ordered an anxiety bed and a blanket for my dog...now here we are 2 months later...no bed and no blanket. My latest email...last week I asked "how the search was going for my dogs missing bed and blanket?"...some nonsense about them still working on it with their distributors. Reported them on lnstagram...and comments are gone...only positive reviews...probably their own...shame on these people...total scammers...beware!
Oh and I now notice the same bulldog sporting the "designer wear clothing"...probably one of their own dogs...lesson learned...BUYER BEWARE.

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I ordered a pet bed 2 months ago and have not received my merchandise. I have written to them 7 times now asking for a refund and they will not acknowledge.

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It’s a total scam! I placed my order on the 28/02/20 and it’s now 19/03/20 and nothing has arrived. I’ve emailed them, and although they have responded, it’s just nonsense waffle about shipping getting delayed etc. DO NOT ORDER FROM THEM.

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Also have never received my package. I have gotten emails back at least but they were extremely unhelpful. They claim that the tracking codes were never sent from their warehouse. They also refuse to give me a refund because it isn’t within their 2 hour return time. Absolutely a scam I have been waiting for 4 months.

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- Tacoma, WA, USA

Scammer's website superpawsonline.com
Scammer's email [email protected]
Country United States
Victim Location WA 98466, USA
Total money lost $35
Type of a scam Online Purchase

They offer custom printed pet items (mugs,socks,blankets,etc.) I ordered a mug on December 24th, 2019. Spent $35 dollars on it. They even having "tracking" to be set up with the app ARRIVE to track your package. I emailed them on January 7th asking where my order is. The responded told me it is in production. Another few weeks went by. Emailed them again on January 18th, 2020 and they replied that it takes 2-3 weeks and then another 3-4 days to ship and 5-7 business days to receive. I kept waiting and nothing came. I emailed them February 11th, 2020 and that is when they stopped replying to me. It is very annoying since I ordered it as a birthday gift. I kept telling my friend I am still waiting on it. I honestly forgot about it a lot since I am always busy at work. I finally gave up on it and looked up it being a scam. Others have reported it to be so. I do not care for the money being lost or getting it back (which I won't). This website should be shut down for scamming people. I do not want other people make these people any more money from scamming.

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- Hamlin, NY, USA

Scammer's email [email protected]
Country United States
Victim Location NY 14464, USA
Total money lost $78
Type of a scam Online Purchase

This company doesnt actually send product and won't respond to anyone. They delete any negative comments on their instagram and Facebook where people try to warn others.

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This review is 100% accurate. They deleted their Facebook page (guessing it became too difficult to delete negative comments) and any comments on Instagram disappear in seconds. I had to file a dispute with PayPal. MONTHS of waiting on a product that never came. Every time I wrote to the company, they assured me it was shipping *that day*. It's a scam. Period.

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