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Super Paws Official

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Super Paws Official Reports & Reviews (99)

• Jun 15, 2020

After several emails (probably up to ten) requesting an order refund, I just keep getting a sequence of pre typed responses.. Most infuriating..
DO NOT BUY FROM THIS WEB SITE I'm out $179.00

• Jun 14, 2020

Ordered buy one get one pet bed in March 2020.
No response.
Out $69.88

• Jun 13, 2020

Ordered my xxL bed in feb, still no bed delivered 🤬 they also said it’s because of the virus $120.00 what the hell can I do now 🙈

Repeatedly contacted the site regarding an order I did not receive and was consistently told there were delays and my order was in a queue. I repeatedly requested a refund after waiting almost a month for an order and all requests were ignored and I was told they were still working on my order. This site is not legit and I am still demanding my money back as I am aware I will never receive my item. The responses are frustrating and lack of professionalism/integrity is apparent. Please stay away from this site unless you want to throw money away and never receive your order.

• Jun 11, 2020

Ordered two dog beds on May 1,2020 and here it is June 11 and still no delivery. Emailed them multiple times and only receive emails stating their warehouse is behind due to covid. I originally asked for a refund or if I could change the sizes of the dog beds but was told it was already processing. That response took two days to receive even though I emailed them 5 mins after I ordered. This company is a total scam and I wish I would’ve researched more before buying from these [censored].

• Jun 10, 2020

Same as all the others. Ordered a dog bed, paid $116.99, haven't received anything. Ordered May 5, emailed them and got the reply that it was due to covid, they gave me a discount code for my next purchase. Emailed again asking for a refund and have heard nothing.

• Jun 10, 2020

Victim Location 33967
Total money lost $74.94
Type of a scam Online Purchase

We ordered a blanket from this online store in December of 2019. I have emailed them numerous times to figure out where this product is and they just keep pushing it back that it keeps getting delayed. I am not the first one with this issue.

Wished I would have read reviews before ordering from this place. I order something from them on April 19, followed up on May 5th and they gave me a discount code and apologized for the delay, they even blamed it on covid and how diligent they had to be. I emailed them again three days ago and they gave me a stupid excuse about how they are having warehouse issues. I asked for my money twice already and haven’t heard back.

• Jun 08, 2020

Victim Location 33626
Total money lost $89
Type of a scam Online Purchase

This company had a heavily promoted sale of very expensive pet beds, buy one get one free. I order and paid in good faith and still a month later they do not answer email nor have I received my order. False advertising and scam!!

• Jun 08, 2020

Victim Location 15004
Total money lost $60
Type of a scam Online Purchase

Right after I hit order I emailed to ask for my order to be canceled. They didn’t get back to me for a few days and said it had already been processed so they couldn’t cancel. I repeatedly asked for my order to be canceled because it’s been over a month and I have not received it. They keep responding by saying they are having warehouse issues. I did see someone on Instagram stated that they finally received product and it was junk from China that didn’t even look like what they had ordered. The “company’s” Instagram states they are in LA not China. They are scamming so many people and taking our money.

Scam. Ordered one month ago, got confirmation email and one response after I asked for a status update. Radio silence since and no responses on email requests. Very frustrating and shame on Facebook letting them run this scam advertise for months.

• Jun 01, 2020

Victim Location 51028
Total money lost $115
Type of a scam Online Purchase

I ordered from this company in December and kept constant contact with them about my order because I never received any information from them. They even messaged me on Instagram and sent me a picture of what my products would look like. I keep asking for a refund as it’s been almost 6 months and haven’t heard a thing.

• May 16, 2020

Scammer's website www.superpetsofficial.com
Scammer's email [email protected]
Country United States
Type of a scam Advance Fee Loan
Initial means of contact Website

I ordered advertised buy one dog bed and get another free. I have been emailing this place every few days and they keep saying due to COVID they are behind. They emailed last week that they got their warehouse figured out and would be sending...still five day’s later nothing. Finally started researching and surprisingly nothing on yelp or other web sites...but did find this on yours. I stopped my credit card and reported it to Chase Bank as a fraudulent charge.

• May 16, 2020

This is 100% a fraudulent company! Same as all comments above...I am filing a compliant with the Attorney General and Chase Security.

• May 16, 2020

SAME! I am reporting them to the Attorney General! Over a month and they keep emailing me saying it is due to Covid! CRIMINALS!

• May 15, 2020

Have lost 58 pounds to this website. Reviews are all 5 star but you cant add a review. Never got what I ordered. All emails are computer generated . Report to action fraud and trading standards

• May 14, 2020

Yep. Scammed just like everyone else. Emailed them about my dog bed not arriving and ignoring my multiple requests for a refund. Reported them to the BBB and Internet Crimes Taskforce as well as VISA. Their website looks pretty legit. But they use no payment handlers (PayPal, Apple Pay). That should have been a red flag for me.

• May 12, 2020

They are a scam it says 7 to to 10 days processing time Do not do any business with this company i spent $129 on a dog bed still haven’t received a tracking number I sent email same responses they stole $129 from me and i will never get my fur babies bed they are a scam order 11871 i have read all the Bad reviews wish i would have read before placing order

Same experience here. Ordered two do beds in February this year, never got delivered and they send the same message as a reply to my complaint: we are behind, you will get your order soon!
Nothing so far after 3 months of chasing them.
Why can this so-called company not be prosecuted? They are stealing from people. I paid over 200 euros for my order!
R vd Netherlands

• May 05, 2020

Bought 2 x dog beds for £214. no reply to emails, and have been waiting over a month to get an invoice or tracking number.
I believe this is a scam. No customer service address or telephone number.

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