Super Paws Official Reports & Reviews (99)File a complaint
I too ordered a bed - got charged and it's been since May 30th and no bed and no way to even know how to contact them. Why doesn't the BBB shut them down? Because they can't locate them. Very sad considering all that is going on in the world.
I am ashamed that I was scammed. Over Covid I needed an extra large dog bed and ordered online - facebook site and website looked OK at forst glance. £95 down the drain - automated replies, 8 weeks later, no dog bed, no info on my order. They stole my money and it burns.
Ordered a calming bed for my dog on May 14. Began emailing them on June 1. THREE different email requests have been made since then asking for a specific shipping date. No date was ever given. This is a complete SCAM. Now working with my credit card company to get the charges reversed. I really wish I would have done a bit of research on this company and all of these complaints. I feel foolish.
Victim Location 90265
Type of a scam Online Purchase
I saw this add on Facebook for a dog pillow for $98.99. I ordered it on June 7th, invoice #18398 and have never received it. I've written to the company several times and their reply is always we are "researching your order" and will get back to me soon. Of course they never get back to me and then I write to them again and receive the same response each time.
I decide to look them on and saw several other complaints. Someone needs to notify Facebook of this scam!
Ordered. Calming Bed on May 31st..havent received anything as of yet! However after reading everyones experiences..how come their website has not been shut down so people will not continue to get scammed!
I saw the anxiety bed and thought it would help my 18 year old puppy. So I bought it and after a few months I got nothing in the mail and no emails of tracking. I figured it was due to the covid virus. My dogs health went south and he passed away. I emailed the company asking if I could cancel because he passed away. I got nothing by automated sorry for the delay messages. I just dont want it anymore i don't have a dog anymore. Horrible company never buy anything from them.
Yep, same here got scammed for 133.96 ordered a bed for the dog and beds for the cats. There add was on my stupid Facebook page and looked legit. I will never ever order anything again without looking at legit reviews. I filed a dispute but im sure it will not do any good since i had paid with a debit card! This really sucks man.
I ordered a dig bed months ago still not recieved my money back. Dont think I will ever receive it now. They send automated emails back with excuses.
I ordered from them in April and it is now the end of June and I still not have received anything. I constantly get the same response back and it is ridiculous. I have to file a complaint with my bank to get my money back.
CAUTION - BE AWARE- SUPER PAWS takes your money and runs.
They do not send any product - Just automated excuses. I ordered my pet bed. $116. 00 on May 2nd, 2020. It cleared my bank May 3rd. Today is June 23, 2020 and I still have not
received the bed. All I get are excuses and automated response not to worry it's in shipping que' over & over. I have requested and demanded a refund 3 times and am told. It is in shipping que so sorry be patient and offers of $15% to order more products- they can't or won't deliver. Please do not fall prey to this
Unreliable, woefully unprofessional and possibly dishonest company.
I ordered and ornament and blanket paid for expedited shipping back on Dec. 18th and haven’t received anything. I get the same email from them...sorry about the delay...I’ve asked for a refund and they said it wasn’t possible since it’s a custom order. They are horrible people!
I too ordered a dog bed and the other was supposed to be free in April. Here it is June no beds, multiple emails later. I’m going to contact the BBB. They do have a file on this company already. I’m also going to contact my cc and see if they will give me my money back. Out $110 DO NOT BUY FROM THIS COMPANY! THEY ARE FRAUDS!🤬😡
Ordered a dog bed from them. They have not sent it and have not responded to emails in regards to the order. I have filed a dispute with my credit card company and will be reimbursed
My order was placed back in April! Still getting the run around! Scammers are still advertising on Facebook! I’m reporting them to Facebook as well.
Same as other victims. My card was charged $180. on the day I ordered, May 8, 2020. They keep saying there are delays, but no delivery in sight. What a scam.
Victim Location 80211
Total money lost $181.97
Type of a scam Online Purchase
The company advertises expensive pet beds, anxiety blankets, and other pet accessories. The ads are impressive on social media and the website looks legit. I should have done more research, as I see many others with the same experience as mine. I ordered some merchandise and was immediately charged. After a week went by, I inquired about the when the order would ship. They apologized for delays and said within another week I would receive a tracking number. No order, no follow up from them, now it has been 6 weeks. Pretty sure it is a total scam. My daughter pointed out that no money should be charged until a product ships. They have had my money for 6 weeks.
Scammer's website Superpetsofficial.com
Scammer's address Delaware
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)
My elderly mother purchased 2 pet beds from this site in May. (Worth $ 80) She hasn’t received confirmation, tracking or anything. I’m trying to help her contact these people and there is no phone number, address or anything. They have been writing emails back saying they apologize for the delay, etc etc.
My elderly mother purchased 2 XL pet beds in April and never received them. My mom lives off her social security. I’ve been trying to help her contact the store and I can’t find a telephone number. They have sent various emails but that’s it. Attached is the bank statement (in Nicaraguan cordobas).
Ordered a bed on 5/1. Still don't have it on 6/17. I have requested a refund at least 10 times & they just ignore me & say the warehouse will ship shortly.
I ordered a bed in April. It’s now June and I have yet to receive it. I continue to get the same pre-typed response with no acknowledgment of my refund request. They also refuse to provide me with a valid tracking number. DO NOT ORDER FROM THIS WEBSITE! Out $166.