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Super Paws Official

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Super Paws Official Reports & Reviews (99)

• Jul 21, 2020

I ordered a xl pet bed for $116.99 on 6/29/2020. I keep getting the run around on when this will ship and where the order is. This has every aspect of a rip off. I will be reporting them to Facebook as a ripoff and scam artist setup. They have been ghosting my emails. I want the item I purchased or I want my money refunded. I will make noise about this to every agency and website that takes reports of SCAMS.

• Jul 21, 2020

I’m so disappointed in Super Paws. I ordered a XL Comfy bed on April 20 and spent $116 I have had the same experience all of you described. A response that basically says thank you for your patience etc... has anyone received their products and if not ... where do we go from here to get a refund ?
Thanks for any help

• Jul 28, 2020

You will need to go to your bank and lay a dispute through their credit card dept. I am getting my money back this way and the bank chases their bank.

• Jul 20, 2020

I placed two orders with this Super Paws website on the same day and spent just over $500 in April and haven’t heard a thing from them. I’ve sent countless emails and haven’t received any in return. I thought this website was great with what they had that’s why I ordered so much.
I’ve never come across a scam website before, can someone please tell me what I do to get my money back? Do I contact PayPal or my bank? Thank you 😊

• Jul 18, 2020

I too was scammed. I paid 98.99 on May 31st and have sent 6 emails trying to get a refund for a dog bed that has never shipped. I feel like an [censored] for falling for this ad.

• Jul 16, 2020

In May 2020 I placed an order for a dog bed from Super Paws. I attempted to contact them numerous times only to receive the same response..."your order is in the queue." I did not locate any negative reviews at the time I placed the order. I am now out $116.99 for a 3X comfy calming dog bed. I filed a complaint with the BBB only to be informed this company has had several complaints and refuses to respond to BBB.

• Jul 16, 2020

I’ve had the same experience as others. I bought a medium pet bed the end of May, 2020. I spent 58.00 I have emailed this company more than 12 times. I’ve gotten pretty nasty out of frustration. I got the same lame emails back as others have gotten . I saved them all. I bought mine from an ad on insta gram. Went to their site it looks so legit. I reported them to Facebook yesterday as a scam co. I encourage everyone to do so also. To get them off Facebook and Instagram. I’m so pissed, they don’t Even email me back . This was their last email to me JULY 9 th.

Hi

We are deeply sorry for keeping you waiting

We got news for you, our operation team informed us that all issues with sorting products are resolved and your order is now in process and it will be shipped soon. We are really hoping that you will give us a chance. We will send you the tracking number right away once it is available. We are hoping for you patience and consideration

May you have a great day

Regards
Super Pets

• Jul 15, 2020

Seen the ad on Facebook looked legit. Ordered 2 dog beds 129.99 and I'm getting the same run around as everyone else. Sorry you are having a bad experience with us and we will email you with updates blah blah blah. Told me order is in process so they can't refund my money. These people need to be stopped.

• Jul 14, 2020

Scammer's phone Nothing
Scammer's website [email protected]
Country United States
Type of a scam Advance Fee Loan
Initial means of contact Not applicable

I ordered this just before the virus hit us on order number 5899, I ordered an XL bed, I’ve ask for my money back several times & this is what they keep saying ! What can I do next ?

We apologize for any inconvenience caused. We have been inundated with emails and our orders are higher than usual. This was the same for our supplier, who have not been able to meet the requirements they are supposed to due to Corona epidemic. Your order is being processed and sent out. We have not been given tracking codes from our warehouse yet, which is why we cannot send them out. We really are sorry for making you wait or upset it is the last thing we want to do as a company.

Again we apologize for keeping you waiting

Regards
Super Pets

• Jul 14, 2020

Victim Location 55301
Total money lost $92
Type of a scam Online Purchase

On May 16, 2020 I ordered a dog bed for my pet online (the link popped up on facebook). They sent a response email and an order number. A few weeks later, I checked the order number to track the shipping and it went to a ghost site. I followed up with an email on June 6th to find my dog bed. They responded that shipping was delayed. I followed again with an email June 20th threatening to go to social media about their negligence and asked for a refund again they replied that there was a delay. I sent another email July 7th and July 14th with no reply and no bed.

In reading the reviews, add my name to the list of orders never received. My order was in April and despite numerous attempts to get a refund or the product I ordered, it has been a total scam. I'm not sure where to go from here, but now I'm pissed.

• Jul 12, 2020

I was scammed as well! I received the below email.

Thank you for contacting us.

Your order is already in process queue, once it's packed & shipped, you will receive an E-Mail/message on your registered E-Mail address/mobile phone with further details including the tracking number

Order Number 14466

Thank you for your patience & understanding.

Regards
Super Pets

• Jul 12, 2020

I also have bought a dog bed some months ago, all I get is please be patient, and expect delays due to COVID. My order was well before COVID. They obviously have no intention in sending anything.

• Jul 11, 2020

Same as everyone else here. Ordered and paid via debit card on May 13th . The add was on Facebook and looked legit! Emailed them a few times and did receive one or two emails with excuses. Defiantly a bunch of crooks. Hope the law catches up to these [censored]

• Jul 07, 2020

I was scammed also! May17/18, 2020 I ordered 2 (X-Lrg) dog beds $233.98. requested a refund hv never heard anything. 7/7/20
Called and emailed them, with no reply. I do hv my bank receipt.
www.superpetsofficial.com
[email protected]
Linda Y.

• Jul 07, 2020

Victim Location 53593
Total money lost $116.99
Type of a scam Online Purchase

I ordered a dog bed from this company in April and never received it. I have emailed but they give me a go round about production. I have asked for a refund multiple times and they ignore it and tell me they will get the product to me.

They can't even keep their fraud straight between "SuperPaws" and "Superpets". It's been 9 weeks and they haven't even given me a tracking number. I asked 3 weeks ago and they said it is in cue. Don't buy the Covid-19 delays, it's all a scam.

Email they responded with below, note it says SuperPets from SuperPaws email:
Super Paws
---
Hi

Thank you for contacting us.

Your order is already in process queue, once it's packed & shipped, you will receive an E-Mail/message on your registered E-Mail address/mobile phone with further details including the tracking number

Order Number [Redacted]

Thank you for your patience & understanding.

Regards
Super Pets

• Jul 05, 2020

I ordered a dog bed & blanket on the 5th June & have never received it. I emailed to complain & was told my order was being processed. The bed & blanket have never arrived.
am now contacting my bank to retrieve the money I paid.

• Jul 05, 2020

I ordered a pet bed for over 58.00 in the middle of May it is now July 4 th. I have wrote them several times. They write back in a few days with apology blaming COVID. It is a total scam They need to be stopped .

I ordered two dog beds on April 27th and have still not received them. Today is July 3rd. I’ve come to the conclusion that this website is a scam. I’ve asked for a refund several times after they promised the items would be shipped, but to no avail. Their site looks legitimate and they post cute products, but don’t be fooled. They got me when they said they donate a portion of the proceeds to pet charities.

They are the worst. Still haven’t received my product after ordering months ago. Been emailing them and never get anything more than excuses or an automated reply. I even started a new email chain and got the exact same replies in the same order.
Well, if they are going to send me rubbish, I’ll send them rubbish.
I’ve been emailing them random book summaries every day. It’s actually kind of fun. Best part of my day in these covid times. Might start making up my own short stories to see if I can get a real reply out of them from pure annoyance.
Cheerio.

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