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SheCurve

SheCurve Reports & Reviews – Page 3 (53)

- Waterbury, CT, USA
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Ordered two items from them in September was given a tracking number for USPS saying that the item shipping label was made, but no item was shipped since December 25. I spoke with the people at USPS and they said there was a shipping label made, but there was no items received on the date of December 25. So I then reached out to them at SheCurve with this new information and I still have not received my item. It is now January 7.

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- Belzoni, MS, USA
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I ordered an undergarment from this site. It advertises on social media.

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- San Luis Obispo, CA, USA
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During the week of Thanksgiving I received an Instagram ad from She Curve for fleece lined leggings that were on sale for Black Friday. I placed an order on 11/29 and received a confirmation email, and within that email I was told I would need to download the “Shop” app for updates on my order. So I downloaded the app; entered my order info, and the status of my order was “order received”. I went about my business for the next week or so and then decided to check on the order again since I was wanting the leggings for some holiday events etc. When I checked the app; the status was the same. On 12/12 I emailed the customer support email asking for an update, but never got a response. Finally on 12/15, I used the app’s messaging feature to get an update on my order. I received a generic copy-paste response pretty quickly apologizing for the delay and saying it was due to “high demand”. Almost instantaneously, the order status on the app changed from “order received” to “preparing shipment”. So I carried on thinking the issue was being resolved, however, I checked the app again on 12/19 (three weeks after my original order) and it still just said “preparing shipment”. At that point, I knew something was up; so I messaged them again stating if the items won’t be shipped in a timely manner; I’m going to cancel the order. I got another generic copy-paste response of “ Once ready, we will promptly dispatch the goods to you.”. I responded immediately asking about the process for moving forward with canceling the order, and I received another copy-paste response of “ We sincerely apologize for the delay in delivering your purchase. To accommodate the high demand, we are expediting production and will dispatch your order promptly upon completion. As a gesture of goodwill, we would like to offer you a $10 voucher for any future purchase. We appreciate your understanding and continued support. Thank you for your understanding and support!” . So not only did they not answer my question about canceling, but now they are trying to butter me up with a 10 dollar coupon — seriously??. I responded and requested a cancelation for a second time, and requested a cancelation confirmation be sent to my email. They responded and said the order has been canceled and I would see a refund in 5-7 business days. I never received a cancelation email; and never received a refund. When following up again on the app again on 12/26, my order still says “preparing shipment” and the last chat I received was “ We sincerely apologize for the inconvenience caused by the delay in processing your refund. This has been due to the high volume of orders our warehouse and finance teams are currently handling. Rest assured, I have escalated this issue to my supervisor and made a formal record of it. We are committed to ensuring you receive your refund soon and appreciate your understanding during this busy period.”. Essentially, these people just keep brushing me off with copy-paste responses. I’m guessing they are just buying time while they wait for these items to arrive from China or whatever. I have in writing that I’ve requested to cancel and get a full refund multiple times, and I’ve disputed the transaction with my bank. Moral of the story is that Black Friday deals are not worth it and Instagram ads are not what they appear.

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- Carlsbad, NM, USA
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I ordered from this company in October of 2024 and still have yet to receive my merchandise. They have no customer service support. I have emailed multiple times to be replied with automated responses with no actual answer to why I haven’t received my merchandise, just that my order is processing and will be shipped in 3-5days. Avoid this company at all cost. They will gladly take your money and never send you your merchandise.

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- Buffalo, NY, USA
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IG ad with fake reviews

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- Charlotte, NC, USA
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I placed a order with the merchant named Shecurve back on Nov 21st, 2024, which I paid in full in the amount of $86.94 with my debit card through the SHOP/SHOPIFY site. I have attempted to reach out to the merchant numerous times with no response back. Please do not buy any products from this merchant Shecurve by using SHOP/SHOPIFY. You will never receive the product/products you purchased & your monies will never be refunded by Shecurve or SHOP/SHOPIFY!!

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- Chicago, IL, USA
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Order from a website off of Facebook called shecurve for the amount of 46.97

For over a month now still waiting on the order ! I’ve sent messages about 5 times now a they say order is still being processed. Come to find out as I go in the page no body is receiving their orders everyone is asking where there orders are at! !

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- Pine Bluff, AR, USA
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I made a purchase on 11/25 and today is 12/23 and the items have not been shipped. The company refuses to issue a refund stating the items are coming. Customer service has been poor. I just want my money back immediately. That's the only resolution that makes sense at this time.

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- Los Angeles, CA, USA
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I placed an order for 8 bras & expedited shipping. Two weeks passed and my order had still not arrived. When I contacted the business via live chat on their website, I was told "one of the bras is still in production so we haven't shipped your order" VERY suspect. I immediately requested they cancel my order and refund me, because I felt very uneasy. I sensed the scam . it's now been 33 days since I requested a refund and every day they say "please dont worry, your refund will be sent" Now they are claiming to have refunded me via Shopify , but they have not. I had to report this to my bank as fraud and I may not get my money refunded. I am so upset. This business is scamming so many women. Pure evil.

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- Santa Ana, CA, USA
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I order something online. I was charged but no tracking number provided. Additionally, status was "preparing shipment".

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- Wake Forest, NC, USA
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This company is selling women leggings online - facebook, instagram, tiktok and once you buy, they do not ship your item. I am not able to contact them, their number is out of service and they are not replying to my emails. They have taken my money.

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- Chicago, IL, USA
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The company claimed they could not find my work address. Then they sent my package to NY. They say i can pick it up but I live in Chicago, IL. I can't simply go pick up a package. They are refusing to either resend my package and give me a refund.

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- Tobyhanna, PA, USA
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I received an email from one of their so called customers service rep from Shecurve (shecurve.com) on Wednesday, June 12@11:06 PM.

Helen Alvarez

Hi *****,

Sorry to keep you waiting, we have checked about the previous refund to you, may be due to the local bank or credit card institutions did not process the reason in time, considering that you are our customers, we are willing to safeguard your rights and interests, we are contacting the financial staff for you to re-process the refund, please be patient, if you need anything, please feel free to contact me to deal with it, thank you!

The merchandise purchased was 3 bras that said it was delivered but never received which i used Afterpay to make the purchase. I lost $77.00.

***** ** ****

Hi *****,

Thank you for reaching out to us regarding your order.

Please refer to your latest order status.

2024-05-31 12:12

******************* ********** ***** ********** ********* ** *****

Tracking number is SDH0061484886

You can track it on https://www.track718.us/en/

***** ** ****

We greatly appreciate your valuable feedback and we sincerely apologize for any inconvenience caused.

Recently, we have received numerous customer complaints regarding incorrect deliveries by usps courier. To address this issue, we kindly request you to visit USPS complaint website and submit your concerns about their service. The website is https://usps.force.com/emailus/s/.

Meanwhile, as a token of our gratitude for being our loyal customer, we would like to offer you a refund of $60. We deeply apologize for the inconvenience caused and sincerely hope that this unpleasant experience does not overshadow your happiness. Wishing you a joyful and fulfilling life ahead!

I have numerous emails that started on June 4 to the 12th from them ([email protected]) but no money has been refunded. This company has major complaints againts them.

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