Residents Energy LLC Reports & Reviews (3)
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SCAMPULSE
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Reported details
Requested my electric and gas bills, explaining that they wanted to look at how much I was getting charged from my local gas/electric company for supplying the gas/electric. Their intent was to gather more information from my bill without my knowledge, such as the account number and Electric Choice ID.
Agent states that I can use my phone to view all the information that will be sent to me. The intention was to get me to use my phone to obfuscate that I was signing for a contract instead of getting more information sent over to me.
Agent proceeded to quickly gloss over certain terms and conditions on the phone without me being able to review them at my own pace, even at my request, stating that the agent needed to be present before being able to continue. I reluctantly proceeded, stating that I will not proceed with anything before reviewing to my satisfaction.
Agent then lies about being able to review the details of the contract that I didn't even know I was signing up for, stating that I needed to sign the first page in order to get to the second page. Upon reaching the second page, agent proceeds to agree to certain terms in my stead, without me being able to fully review what those terms were. He quickly glosses over towards the end where he clicks the final confirmation to agreeing to the contract without my consent, to which I said I did not agree to signing up for their services.
Agent states that he's sorry but does not offer any recourse besides calling the company in order to cancel for the service that I did not consent to sign up for.
This occurred on a Friday, which makes it harder for me to get the service cancelled because where I live, Philadelphia Pennsylvania, there is a three-day right of rescission. Having this period of time occur over the weekend makes it harder for me to get this done.
The agent also stated that I will be receiving documents through email. It's been over 5 hours and I have yet to receive any documentation.
Reported details
Reported details