Original Paint by Numbers Reports & Reviews

Original Paint by Numbers Reports & Reviews (112)

The company steals images from artists

This company used two images of my father's original oil paintings - which are hanging in our gallery in Carefree, Arizona - without asking for a license. And I doubt he is the only artist to whom this has happened. They work with Chinese suppliers and do not control whether the origin of their images is legal or not. Do not support them please.

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I ordered and actually received mine pretty quickly and I live in New Zealand. But... paintings are a joke. Look nothing like the original picture with paint completely different colours. Many of the areas dont have a number in them to paint and even more have a number that is outside the outlines area so you have to guess. Very disappointed and only get the generic email response so cant get my money back. Total scam artists. So many better companies. Dont buy from them.

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I ordered 3 x canvases in March 2020 and I’m still here waiting in July 2021. I contacted the company in April and received a response so I cancelled my complaint via PayPal (as I presumed the response was legitimate). I have since sent hundreds of emails to them and get the same automated response every single time. I spent approx £60 on the items and nothing.

Due to the timeframe and the fact that I believed their ‘sorry for the delay….it’s Covid’ response I am unable to open a claim via PayPal or with my bank.

Appalling.

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- Greeley, CO, USA

Email: [email protected]
Country: United States
Total money lost: $59
Type of a scam: Online Purchase

Purchased 60$ worth of paint by number sets from originalpaintbynumber.com and the website is no longer there! Never received product. Never received any correspondence. Fake company. Now their are other paint by number company's online established in 2020 with no legitamite contact information. Do not buy from these companies! You will be cheated and receive no products!!

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- Sewanee, TN, USA

Phone: 833-521-1443
Address: 100 Church Street, New York, NY 10007, USA
Email: [email protected]
Country: United States
Total money lost: $38.94
Type of a scam: Online Purchase

On April 11, 2020, I placed an order for a custom paint by numbers kit with this company. I expected a delay with the arrival of my order due to Covid as the website gave me notice of this possibility as well. I received an order number (98552) and a confirmation email that I had placed the order. On June 12, I received an email from the company that they were taking extra time and care on my order and that it should be shipped within 2-4 business weeks. It is May 2021, over a year later, and I still have not received my order. On January 7, 2021, I emailed the company stating that I expected a lag in the time I placed the order and when I receive the order due to Covid, but that I did not expect to wait months. In that email, I also asked for a full monetary refund. I got an automatic message back from the company saying this both times I emailed the company:

Hi *****,

Thank you for contacting us. Hope you are doing well and staying safe!

Please be informed that we are currently receiving a high volume of emails recently and we apologize for the delay with our response.

If you are following up on orders, please refer to the following:

If you have placed an order, received a purchase confirmation, but did not receive a shipping confirmation: your order was acknowledged and will be processed as soon as possible. Your tracking information will be sent to your email within 2 to 4 weeks upon shipment. This backlog is due to an unusual higher volume of orders being placed.

If you did receive a shipping confirmation: tracking will show movement within 5 to 10 business days from the date the order is shipped. This delay in postal services is a result of the current COVID-19 situation. The process may take longer due to recent developments in global transportation disruption and slow movement of local shipments. Your order may be further delayed due to limited available international flights and might take up to 2 to 4 weeks to be delivered.

We appreciate your patience and we are doing our best to respond to your concerns as soon as possible.

Be Safe

Kind Regards,

Samantha

Customer Service Agent

I have also gotten email updates about other products from the company over the year since I have placed my order.

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I've had similar experiences as the rest. Tracking number doesn't work. Your only given an email as contact info and you receive automated responses the 2 time a talked to a person they promised to "resend" my order and it's been over a year without any results. I completely believe this is a scam.

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Absolute 100% scam. I ordered 3 paintings during the FIRST lockdown in April 2020. Was charged full price. I've send 100's of emails since then and nobody has got back to me. This company is a full on joke. Ridiculous

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I order 8 weeks ago still nothing no working tracking number reply is a bot

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Ordered in April 2020 never received. Sent several emails with no response
Phone # on site is non working. Seems a scam and they should be shut down

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I ordered a painting in June and I am still waiting for it to come. They always send the same email saying that is due to COVID. I've tried to find them in social media, but I couldn't, so the only way to try to be in touch is by email. They keep on sending a lot of offers everyday. Buyers beware.

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Made two purchases first purchase was $29.98 including the a Black Friday discount of 20%, the second purchase was 2 items and no discount. When I received the PayPal email it showed Qty. 1 with an amount of $56.93. When I send the company my concerns of no discount and quantity confirmation they ignore my request and send me the generic emails. I did send another email cancelling but no response and PayPal sides with them even though I’m in my right to cancel when item is delayed. So frustrating I did go through my credit card company for dispute and I’m still waiting for response.

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Same for me. The same automated response from Samantha

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I ordered two paintings in April 2020. They took my money (around $55 CAD) and I never got my paintings. No phone number and never answered my emails! Scammed!

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Phone: 8335211443
Address: NY, USA
Total money lost: $90
Type of a scam: Online Purchase

Ordered $90.00 of products in April. Multiple attempts to contact via phone and email no response yet they're still advertising on Facebook.

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I ordered in April 2020 and haven't received my order and when I email the address it returns the same canned message saying they're delayed with no phone number to call. Scammed! Frustrating.

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Total money lost: $59.98
Type of a scam: Online Purchase

Ordered canvases April 4, 2020. They emailed right away stating shipping delays due to covid. They charged my CC under painybynumbers immediately. (should have been my first clue) I tried to contact them twice and provided a survey feedback stating it's past the expected delay time and they have been unresponsive. They eventually provided a fake tracking number and advised it would be 8-14 days but I never received these items. When I disputed the charge on my CC, paint by numbers submitted a rebuttal causing a ton of back and forth. Now I see online, I am not the only one who hasn't received any merchandise from the "company".

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ordered April, nothing delivered, just get automated response to emails, company should be stopped trading, just a scam

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####??
Ordered in early May, tracking number went no where,
but low and behold I received my complete order today 9/16/2020 so there is hope for all you that are waiting. ??

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Address: NY, USA
Email: [email protected]
Total money lost: $39
Type of a scam: Online Purchase

I placed an order for three paint by number sets during the pandemic in June. I do not have the exact date because I never received an order number. The total was charged to my card on June 10. I have tried contacting the company at least ten times by email as there is no contact phone number, and I always receive the same form email from a “Samantha” stating please allow 2-4 weeks delivery. Please DO NOT ORDER from this company. It says it’s from Manhattan,NY. It I’m beginning to think that is not true! Attached is the latest response I received, but it’s the exact same as all the previous ones.

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Email: Inforiginalpaint by mb umber
Country: United States
Type of a scam: Online Purchase
Initial means of contact: Not applicable

Never received paintings. Took psynebt can it reach company emailed etc ugh

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I too ordered 6 paintings it's been weeks nothing tracking info goes nowhere emailed nothing ughh they need to be removed from any further damage to people who order

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Original Paint by Numbers Contacts

Address:

100 Church St., New York, NY 10007, USA

Phone:

+1 (833) 521-1443

Website:

originalpaintbynumber.com

E-mails:

Social networks:

If you know any contact information for Original Paint by Numbers, help other victims by adding it!

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