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Optimum Reports & Reviews (3)

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Optimum services are not able to be canceled prior to the end of your cycle. This can result in you having up to one month of charges and hundreds of dollars for services you do not use for the month.

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My parents had internet, cable, and phone service through Optimum in NJ. After they passed away, I returned the cable boxes and other equipment to the Optimum facility in Fair lawn, NJ. Many months later, I received a notice from a collection agency that my father (deceased) owed $180 for unreturned equipment. I contacted Optimum and they were able to track down the equipment and credit the account. So, as to whether this was just incompetence on their part (like all of my many interactions with them), or an actual scam attempt on the family/estate of a deceased party, I can not say. I would just suggest avoiding this company as much as possible!!!

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I am receiving unwanted text messages and phone calls from Optimum. It started with a text. I deleted the text messages. My impression is that they are some type of internet provider. It was regarding my appointment with them. I did not have an appointment. I deleted the text message. I did not respond. A few days later I received two calls on my cell phone. I answered the calls. The first call was March 2, 2022 at 9:21 A.M from phone number 973-622-6150. The second call was March 2, 2022 at 9:49 A.M. from phone number 862-203-7800. Identified themselves as optimum. I said I did not initiate and hung up. They called back a few minutes later. I read them the riot act. I told them to stop calling. I said lose my number. All of the phone numbers are different. Always identify themselves as Optimum.

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