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Online Travel Agency Scam

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Online Travel Agency Scam Reports & Reviews (1)

- West Hills, CA, USA • Feb 18, 2023

Scammer's phone (786) 329-4400
Scammer's website
Scammer's address London, UK
Country United States
Victim Location CA 91307, USA
Type of a scam Travel/Vacation/Timeshare

I bought 3 airline tickets through this company online. The total fare was $2479.00. Then I received an email from Galaxy Travel to check the details of my booking to ensure the information are correct. I noticed that the pricing changed to $3544.45 as there was a 'split charge' of $861. This was never disclosed on the website. I emailed back Daniel Smith, the travel advisor at Galaxy Travel about the change in the charge. He told me that "The fare which you are looking to book is no longer available as we have sent you the live discounted deal fare." I checked online the airfare again to verify what he said, but the pricing was the same for 3 people - $2479, meaning it was still available. I felt this online company was deceitful and misleading its customers. They were not honest with the transaction. If I didn't pay attention, I would have not noticed the amount of change they did because it was not disclosed in their email to me at all. It was only when I questioned it that Daniel Smith provided me with the reason why it increased. They should also disclose and indicate on the website that the airfare published online is a 'live discounted deal' and could change once the customer purchased the airfare. They misled me into believing $2479 was the purchase price of the tickets, then suddenly Daniel Smith said it was a 'live discounted price.' For sure they had customers who did not pay attention to the price change and unknowingly agreed to pay a much higher price. Consumers should be protected. Please see attached email exchanges and screenshot of the order confirmation.

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