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Online Retailer Scam - Instagram Ads

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Online Retailer Scam - Instagram Ads Reports & Reviews (32)

- New York, NY, USA • Jul 18, 2025
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Lux Builds on instagram ram an advertisement regarding Folding Adjustable Pull Out Adirondack Chairs. I bought 2 chairs for 80.00. I’ve reached out to their email no response. I have not received the chairs it’s been 3 months now. I lost 80.00 dollars.

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- New York, NY, USA • Jul 03, 2025
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Instagram ad for a lip stain oil. Actual product sent was a creamy matte lip gloss, different colors ordered, completely different brand name/packaging

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- New York, NY, USA • May 24, 2025
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The "seller" which is an Instagram ad with a Stitch doll that breathes in and out with a light in his belly, marketed to help with anxiety and to help people relax and fall asleep. Ordered from trysoftr.com, they give you a deal for $16.99, and after tax comes out to $19.90. Merchandise is shipped from China, two weeks later, never received the merchandise. Days after I purchased the item, a charge for $39.99 from plushieplaza.com is attempted on my credit card. Never purchased from them, and item I purchased on trysoftr.com is not located on website. I had to cancel my credit card and order a new one, and they're still trying to charge me. If you see the Stitch Sleepy Buddy on instagram and it forwards you to the trysoftr.com website, DO NOT PURCHASE FROM THIS SITE!!! They will take your $20, not send your item, and then try and charge you from a website you never ordered from!!

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• May 21, 2025
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Got an Instagram ad buy ad for appearl. Site seemed real and legit so I bought the clothing outfit and they offered me a $10 giftcard. Never received anything and the tracking number provided was fake.

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- Hollis, NY, USA • May 18, 2025
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This website was recommended to me from instagram. I purchased a few items totaling out to $108 and expected a delay in shipping of about 2 weeks. After the 2 weeks I reached out to the company to get an update on the order expecting so kind of response due to their 24hour response policy. After over a month I received an email my stuff was shipped but with no tracking number. When I followed up with them twice to obtain that tracking number I never received an email back or my merchandise.

I disputed the charge with my credit and got the money back but I do not find it fair they are still active and promoting products and services that others have not received either and make it known in the comment section of their post.

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- Queens Village, NY, USA • May 15, 2025
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I saw trophy room kickz instagram page and contacted them about their sneakers that was advertised. the person told me they've been selling sneakers in Michigan for 7 years so I purchased the sneakers thru cash app and was contacted the next day that the sneakers would be shipped out. two days later I tried to contact the person and I was blocked via phone and social media. the person never sent my item and took 340.00 from me

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- Minneapolis, MN, USA • Apr 11, 2025
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I ordered a pair of shoes on Instagram and then stopped and went directly to Northendshop (Italy) to be on a more secure site. I double checked to make sure just one pair. After I ordered, it showed up 2 pairs on the order. I immediately cancelled one pair, but they still sent me 2 pairs of the same shoe. I have tried for almost 3 weeks now to return the other pair of shoes, but I keep getting the same email back that they will get back to me after reviewing the item is in good condition that i'm returning. It's brand new and just wanting to ship back. I feel this is a scam and lost my money on 2 pairs of shoes for $109 total that are poor quality.

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- Bronx, NY, USA • Mar 19, 2025
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Ad was posted on Instagram about a promotion. The company claimed that for doing such good business and this specific cat tree they were giving out a certain number. All you had to do was pay $20. I then got an email saying that currenlty it is taking betwen 30-40 days on avergae for each promotional order to be shipped out. To allow 45 business days overall from the date of purchase for delivery.

I placed this order on 12/9/24 and still to this day I did not receive the order. I went online to check the site and I see this store is currently unavailable. The store is temporarily closed. Waiting for the store owner to restore it.

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- Kansas City, MO, USA • Mar 18, 2025
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I watched a very convincing video on Instagram (glucosecontrolguide.com—“Dr. Clark”) about lowering your blood sugars and not needing prescriptions to help with that. (By the way, if you look up the website, it doesn’t even exist)! I fell for this advertisement in order to help my husband. I forgot about the old saying “if it seems too good to be true, it usually is.” I began filling in the order form with my credit card info for the $39 pills, but I changed my mind and did not finish ordering, when they charged me in error for $199.85. However, they already had my card info, and they finished and mailed out four bottles of these supposed miraculous pills! Fortunately for me I had help from my credit card company to put a stop to the charge while it is being contested. My charge card company gave me the telephone number of this Gluco Revive company to request a return address, in order to get reimbursed. I mailed the pills to the address given to me over the phone, along with insurance to make sure they arrived. However, I learned the package could not be delivered since that address given was vacant. Don’t be taken in by social media advertisements, like I did. Follow trusted physicians, not scammers online stealing your hard earned money.

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- Pearl River, NY, USA • Mar 10, 2025
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Very believable ad came up on Instagram. Showed 2 girls using hair product that covers greys. They were promoting item. Just had to click to purchase product. After purchased, immediately received email confirming purchase and then received numerous emails about tracking package. Didn’t realize until after purchase, that it was an international purchase. Since received emails about order, didn’t think it was a scam.

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- Pinson, TN, USA • Feb 22, 2025
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USWafo was an Instagram account I came across Instagram. At the moment the Cordless Homeika Vacuum was on a sale for $39.99. I go to the website looks very trustworthy. Locked website. After not getting any type of information to verify my purchase I realized that this website was a scam

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- Brooklyn, NY, USA • Feb 21, 2025
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As i browse on Instagram , the item pop up on the screen. It look legit, i decided to buy it . I know item was coming from china so i know it will take very a while but not 2 months. I used the tracking number with 17track. It shows that it was delivered but i never receive it. Trying to get In touch with company and get no response.

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- Huntington Beach, CA, USA • Feb 18, 2025
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instagram ad for country style clothing. contacted about arrival date, was told 30 days, kept checking, it has now been almost 2 months, and I am not getting a response.

I have requested shipping info and asked for a refund. they have address, phone number and cc info.

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- Plainview, NY, USA • Feb 03, 2025
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Synical Global targets young teens on Instagram for streetwear purchases. They get influencers to wear their clothing and then attempt to get others to purchase streetwear. The items range from $75-200. After purchase, they send email correspondence about delays in production but continue to say that the product is on the way. They then send false tracking numbers. USPS confirmed that the shipment was never brought to the post office and that the label was only created online. Synical Global continues to say that the package is "on the way" 2.5 months after the initial purchase. They promised a confirmation of shipment and delivery date a month ago and we still do not have the shipment information or any delivered goods. After reviewing more posts online, there are dozens of complaints that the company did the same and took money without ever sending the product.

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- Brooklyn, NY, USA • Jan 31, 2025
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Subject: Fraudulent Transaction and Non-Delivery of Product

I am writing to inform you of a situation in which my son has been scammed by a scammer on Instagram. He attempted to purchase a sweater from your company for $200, and unfortunately, he never received the item.

We have made several attempts over the past three weeks the business and resolve the issue, either by receiving the product or a refund. However, despite our persistent communication, there has been no action on to send the product or return the funds that were paid via Zelle.

We consider this a fraudulent transaction, and we kindly request a refund.

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- Astoria, NY, USA • Jan 27, 2025
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I placed an order online through their link on IG on Dec. 30th 2024 which never arrived. Two weeks after original transaction I see a bank statement with an unauthorized charged from the website for $29.99. When I contacted them via email, they said it was for their VIP membership which I never agreed to join in the first place. I asked several times through different means to have this membership cancelled. I did not hear back from them. Additionally, when I inquired about the whereabouts of my package, the inquiry was ignored.

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- Brooklyn, NY, USA • Jan 21, 2025
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On January 7th I bought a coat from this website (https://harper-newyork.com) after seeing an Ad on Instagram. The payment went through Shopify (https://shopify.com/91853685059/account/orders/f15d82ccfea9897bcd8e8193737e3e59...⇄ On Jan 12th I confirmed that the money was deducted from my account, but since I never received a shipping confirmation, I reached out. (This was at first very confusing because there's another company called Harper Coats that has a similar website https://harpercoats.com/). Nonetheless, I contacted [email protected] and asked for either a coat or a refund. We had some back and forth. They responded on Jan 14th and 19th saying it was going to be shipped out. Finally on Jan 20th, they provided a tracking number (https://t.speedx.io/SPX1YB063601917646) which continues to say that the shipment hasn't been picked up, and shows the pickup location as Springfield Gardens, NY. I no longer trust this company I want my money back.

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- Port Washington, NY, USA • Dec 23, 2024
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There was an advertisement on Instagram for a backpack shop that was going out of business so was offering hand-made leather backpacks at steep discounts. I ordered three backpacks and paid with a credit card. After receiving email confirmations that looked suspicious, I found online other people that had been victims of the same scam having never received any product from them. I contacted the credit card company and they initially reversed the charge. However, the fraudsters provided the credit card company with fake delivery confirmations. The credit card then reinstated the charge and it's now pending appeal.

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- Saugerties, NY, USA • Dec 18, 2024
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Found an ad in instagram for a blanket that i wanted to order for my girlfriend for christmas. Paid for it December 9th. they emailed me a receipt and it said ships in 24 to 72 hours. Never received confirmation of shipping, no tracking number, emailed them asking and got no response.

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- New York, NY, USA • Dec 12, 2024
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Hailooks has ad on instagram for genuine leather shoes, and the shoes are made of rubber, the craftsmanship is loose threaded, soles are put together with more then one piece. Just a total poor quality pair of shoes.One will think when you see the advertisement that the shoes are perfect and excellent quality but they are far from being genuine leather and professionally made.

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