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Online Purchase Reports & Reviews (2492)

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I placed on online order through their website. They notified the light was discontinued. I asked for credit be issued to ou card back on 8/22. After 5 phone calls and numerous emails they still have not credited me for items I paid for and never received.

They reply they are busy, backed up, issue will be resolved, accounting unavailable. Total scam

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DO NOT DO BUSINESS WITH THIS COMPANY. I purchased the product by mistake, and they refused to cancel or refund my money. I got the run around by EVERY customer service repI spoke with.

DO NOT WASTE YOUR TIME.

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This company is selling items and not sending them . I purchased an item for $72 and they are refusing to answer my emails and messages. I’ve never been scammed before and definitely want to report this company.

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Went to this website to https://kushoke.com/ to purchase sneakers with the band Korn on them. Was told on the site up to 15 days. Was sent a tracking number of an item in china at this site - https://goamazingstyle.aftership.com/4PX3000277321850CN

It stayed there an never moved. Then I contacted their website and they are linked to Kushoke.com also.

They told me they were not the same company.

Yet still took the $78 out of my bank account.

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I placed an order for a car camping accessory on sleeponlinshop.com. After a couple of days, I did not received acknowledgement of my order nor did I receive any indication that my order was shipped. I sent an email through the site (no phone number provided on the site) to inquire about the status of my order and the next day I receive a vague response from Lindsey Peters with the email address of [email protected]. I responded with a clarifying email for confirmation of shipment and requested a tracking number if available. I did receive a tracking number that did not correspond with any of the major US delivery companies like UPS, DHL, FedEX, USPS. Again, I send a email to request for the name of the delivery company so that I can submit the tracking number provided. She or fake Lindsey Peters responded with this information https://www.17track.net/en. This site acknowledged the tracking number but did not indicate the destination of my address. It appears to be a Chinese tracking service as it indicated that my order was being shipped from China. After a week or so, I email fake Lindsey again to follow up on my order. At this time, my 4-5 emails have gone unanswered.

A month has gone by since placing the order with no response and obviously no delivery. I filed a claim for the nominal charges with my credit card, no problem. This a typical scam from a site in China that uses a shady email address and pretend that Americans are corresponding with you evident from the awkward English and the prices on their site are too good to be true ie $400+ big brand sleeping bags for $99. Avoid Avoid!

The website posted the company's address as:

1208 Lindenwood Dr

Panama City FL, United States (US)

32405

According to google maps, this address belongs to a shady house in the middle of no where.

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This person reached out to me on instagram pretending to sell waist beads. I placed and paid for an order. When they did not come I requested a refund. The scammer only said her child was in a medical facility and she forgot to tell me but never sent the money back. She later blocked me on cash app and instagram but still has a page up selling fake waist beads.

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On 08/25/22 I placed order for a variety of vape cartridges at premiumthcconcentrates.com for $392 including a flat shipping fee of $35.Soon thereafter I received the emailed invoice. I had payment choice of bitcoin, zelle, moneygram. They do not take credit card.I willfully charged the debit card but found myself ensnared in a sophisticated scam that scammed me of $1337. I have never done this before because I was unaware that these products were shipped until I literally stumbled upon this website. My hats off to the web designer because it totally fooled me. It looked totally legitimate. Now I never have investigated the question of fraud in this particular area of vape cartridges and the website looked so convincing that I went ahead with even though I noticed there was no address listed just the city,state, and email address. I found out later the phone number is bogus. On 08/27 I wired through money gram to the info I was given. Most all day to day communications were done via there online chat which is all recorded with no date stamps.The one person I was dealing with on there chatboard calls himself Thomas Ray.

Surname: Mekide

Given names: Modetus Kome

Country: Cameroon

Region/state: Littoral Region

City/town: Douala

Zip code: 00237

Contact number: 00237654199458

Once completed I emailed them the moneygram confirmation email along with the receipt attached.

On 08/27 the following email was received.

Dear client, your package will be shipped on Monday 9am. We are very sorry for the late response.

Kind regards,

Premiumthcconcentrates.

On 08/29 email received.

Dear Sir/madam,

We just wanted to inform you that your package has being shipped, order #2379. please below is your tracking details for your package

Tracking link: https://tropicalshipping.ga/track-form/

Tracking Number: TR091750082924-CARGO

kind Regards,

Premiumthcconcentrates.

There courier also has there own website at https://tropicalshipping.ga/ and a phone# +1 (323) 484-3197

A little later I recieved another email this time from a Thomas Ray unlike the first one which was under premiumthcconcentrates. This one said the same thing but had a different order #

Dear Sir

We just wanted to inform you that your package has being shipped, order #2939. please below is your tracking details for your package

Tracking link: https://tropicalshipping.ga/track-form/

Tracking Number: TR091750082924-CARGO

kind Regards.

On that same day 08/29 email was received from Tropical informing that pkg with tracking (TR091750082924-CARGO) registered by Newsome Jr Ronnie to be delivered to you has successfully reached the city of Los Angeles, CA and is now at one of our sort facilities (CLAWX005). Following our insurance policy on shipments via our service, we require all packages being shipped via our service with declared values of $100 and above to carry an insurance fee to take care of eventualities during transit. An additional $418.

The extortion comes in when they state that this fee also makes sure it gets there "safely" without being checked by customs. In addition they required 3 custom restriction stamps so that it can be discharged from our facility because it was registered as a discreet package. By acquiring these custom restriction stamps, your package will not have to go through the custom inspector service checks since it was shipped as discreet otherwise your package will be scanned and the content will become known.

There is no customs for domestic shipping only international shipping. For all I know this could have come from China but that would take longer than 2 or 3 days.I was told it would be shipped from there dispensary in San Diego which doesnt exist and there not licensed.

Each restriction Stamp costs: $95.25USD

Three stamps will cost $95.25*3…… $285.75

Insurance…………………………………………. $300.18

Subtotal Payable: $685.93

Total Refund: $685.93

Amount in words: Six Hundred and Eighty-Five Dollars, Ninety-Three Cents.

Please Kindly note that this fee is FULLY REFUNDABLE by CHECK upon delivery of your package by our agents (Mr. Terry ken and Mrs. Stacy Croft) at your address. All payments made for shipping (freight) cover only for cost of transit of your package. please find full details on the attachments. The invoice gives a name registered under Newsome Jr Ronnie

First of all this was supposed to be domestic shipping from San Diego so why is it going to Los Angeles?

When I brought this up to them on there chat they feigned no knowledge of this arrangement with there courier who according to there website they have a long term contract with.They also repeated the extortion theme stated that if the shipping fee is not paid they will hand over to customs who will open the pkg.I told them that I had been told earlier that they use DHL or USPS. They said they did not use DHL and instead chose to use Tropical because DHL "insisted" on opening the pkg which is incorrect because I called DHL and was told that opening discrete pkgs for no reason was not there policy. I asked why they don't list there address and was told because of "cops". So than told me that they would agree to do a 60/40 split but I would have to pay them back the 40% once I received the pkg and was refunded. I told them to cancel the order and return but they said the courier is still demanding the insurance payment.They threatened We will contact them now to handover to the authority. Have a nice day. Be ready to face the consequences. I asked them why the courier did not show a st address on there website and was told that it was under reconstruction that's why their full address is not yet included. They said it was there a month ago when they used them. The google map on tropical website shows 7848 Silverton Ave San Diego. I asked them if they can verify the address and was told only the person who registered the pkg Mr Newsome Jr Ronnie can verify it.I asked to speak to a supervisor and was given a name Starlon White and an email address [email protected]. A person responded and asked me to tell what happened. I replied back that since you are the supervisor for Thomas Ray you should know exactly what happened.He responded back again with the same thing please tell me the story. I responded back again and demanded to know what his position is. He replied that he was the "owner" of premiumthcconcentrates.I did send him a copy of "what happened" requesting a refund and now they are stating they will give me a refund of the $392 but they still made good money. Also was told he can only be reached on the WhatsApp button. So on that day 08/30 I moneygrammed $411.The next day on the chat they informed me that there finance dept had refused to pay the 40% and I would need to complete the balance.

The courier got there timestamps messed up b/c one email showing 08/29/2022 8:57 AM stated pkg has cleared customs and is now In Transit.But another email dated 8/29/2022 1:31 PM states has now cleared customs and is now Pending. But the email asking for more money was time stamped 1:45pm. So supposedly after the pkg was shipped from Los Angeles it was still in customs.Bringing this up to premium they said they wanted to handover your package to customs but we pleaded.

The next day email from courier stated pkg cleared customs and was still pending. So I got back on there chat board and was told that there finance

dept refused to pay and I must pay the remaining balance. I brought to there attention on there shipping policy from there website that extra fees are only for international shipping and this was domestic. The response was Our website need to be updated if you saw this there.Again I was extorted stating "If the cop's get to know what's in your package then you are finish". Notice finish not spelled correctly.Reads like a foreigner.There are other instances where it reads like a foreigner. So I moneygrammed the remaining balance of $276 on 8/31. On 09/01 received email from courier with an attachment of the so called refund agreement.

The undersigned acknowledges that the total Sum of Six Hundred and Eighty-Five Dollars, Ninety-Three Cents. ($685.93) was paid in full by Autumn Rains, assisting Vince Blumberg on 31/08/2022 for the following: Refundable fee for Insurance and Restriction Stamps.

Received By: Mookie Amaryah

Signature: stating that upon delivery show this to them and will be given a check for $385.93. This document had two names on it. Received By:Mookie Amaryah Signature:Terry Wheelbarger.

Than I received two emails from Tropical stating:

Dear client,

Thanks once more for using our service. We are sorry for the delay but there is a situation with your package. We wish to let you know that we are presently in HOUSTON, TX at the City Permit Board where we have been held by the City Permit Officers because your package does not have a valid City Permit Document that permits to be transported to your home address immediately after discharge from our facility. You are hereby reminded that this fee is an unforeseen fee which therefore calls for a refund in conformity with our company policy. It's our company policy that all unforeseen charges or fees paid by any of our clients is fully refunded upon delivery. So, the $2,154.10 you are required to pay for the city permit document of this package will be refunded to you in full by our courier agents (Mr. Terry ken and Mrs. Stacy Croft) once they arrive at your address with your package.

The question is why was it not shipped directly? First Los Angeles now Houston. What does Houston have to do with it? And I'm being told that the city of Houston requires pkg's have a city permit document from there so called city permit board? They have a city permit center but no dept having to do with the mail.

The 2nd email was basically a rehash of the previous tactic sucessfully tried before on me:

Dear client,

We are very sorry for all the inconveniences. We just wanted to remind you that your package is at the city Permit center in Houston and your are required to complete your payment. We just received $1000 from Autumn Rains and it's remaining $1154.10. You are required to complete the balance. This fee will be refunded in full by our agents Mr Terry Ken and Mrs Stacy Croft once they arrive at your address with your package.

Kind regards,

Tropical Shipping.

At this point premium sent me a couple messages one asking if we can "sort this out" and the last one saying we would like to "talk" to you and also a message stating that the "owner" want to give you a refund for the $392. So first I dealt with Thomas Ray who said that the minimum they can wire me per there bank is $500 and to wire them an additional $108 which I did. Than he changes his tune again and says that the min to wire me a refund is $700. At this point I requested to contact his supervisor. So I started a line of communication with the "owner" Starlon White to request a refund.He asked me to explain what happened which I did even though he is supposedly Michael Rays supervisor so he would already know that. Please go through the emails with Starlon White to flesh out the details of this account. I was advised by both Premium and Tropical that this shipping insurance was for $5000 and that I could collect it and an "advocate" i.e lawyer would contact me. On my request for the $392 refund for the order itself Starlon stated that there bank had a minimum transaction limit of $650 and that I had to send another $150 to his manager in Africa and than they would wire my bank account $650. I than moneygrammed the $150 telling him this was the last time. I than received email stating that the shipping company wanted to compensate me the $5000 insurance and they needed $200 for the "advocate" to facilitate that. Starlon than personally sent them $200. He said my total refund from Premium was $450 and now need to send another $200 because of there $650 wire minimum. The buck stopped there and I gave some major pushback. Please see email under"owner"5. The grand ending to all this is when the "lawyer" "advocate" emails me stating they received the $200 from Starlon but now need another $200. See emails under advocate.I told them there all a bunch of scammers. By the way Starlon. did indicate that he would be going to the UK for a long time. See the email. I wonder why? The end.

My subsequent research has dug up the following information. I looked up the domains on Whois.com. On Premium some red flags are they have only had this domain since 2019 common among fraud sites.They claim they have a dispensary in San Diego. Per google search the address is either an apt complex or a hair salon not in CA as they say they are but in Phoenix Az. 1928 E. Highland Ave. Ste F104. There identity is being hidden through Privacyguardian.org. The registrar is NameSilo,LLC. I first sent a domain abuse form to them and they responded with a form letter stating issues that have nothing to do with this fraud issue In there first sentence it says “cannot validate or control the content posted on the site”. Than they mention things like trademark infringement, or copywrite infringement which this has nothing to do with. I replied back with Hello,

But you are the domain registrar which mean that you do have the power to unregister remove , deplatform, this domain. So they are giving me the runaround. Next thing I did was go to privacyguardian.org submitted a demand for the owners identity and location which would be passed on to the owner and a separate domain abuse report. Have not heard back anything.And my repeated requests to NameSilo to remove there domain meets with the same canned response letter that they've already sent me multiple times. At a miniumum I just want this site shut down. The following message was sent to the owner of Premiums domain via privateguardian.org.

I am hereby requesting your identity and location information so as to report and prosecute your criminal activity to all available investigation agencies. You are not an apt complex nor a hair salon. Privacy Guardian has been informed of your criminal activity. You are hereby duly warned and the company that you have stolen there domain from for the purpose of using as your "designated" shipping courier has also been notified. Have a good nite.

I did the same research for Tropical Shipping at domain https://tropicalshipping.ga/ and found there shipping courier calls itself Tropical Shipping based in San Diego CA This website has a google map on it with an address of 7848 Silverton Ave a, San Diego, CA 92126 which shows as in the Silverton Business Center but the domain name doesnt pull up for https://tropicalshipping.ga/. But it does pull up when I replace the .ga at the end with .com showing location Riviera Beach Fl. Tropical Shipping Lines. A google visual shows a business district which shows as in the Silverton Business Center. This company seems legit because they've had this domain since 1996, The website look legit. They are tourist operators, and they don't hide there identity information. They give two emails one of which give an administrative contact Hall, Rick [email protected]. I sent emails to both duly warning them that there domain is being hijacked,stolen, impersonated by a fraud scam. I also mentioned this to NameSilo in my report and also Network Solutions LLC who is the domain registrant for Tropical. I told them that Premium is using Tropicals domain to rip people off. Remember that https://tropicalshipping.ga/ is not on Whois.com so it is a non registered domain but https://tropicalshipping.com does pull up a registered domain. I called Tropical and Rick Hall gave me a call back and he is going to get there company's lawyer on this for infringement. He told me the .ga at the end stands for Gabon the country in Africa even though I had been sending the money to Cameroon. He totally agrees with me about fraudsters sullying there companys reputation doing scams under there name.

Here is are the contents of the email that I sent to Tropical.

I have a very serious matter to bring to your attention regarding a shipping website impersonating your company to scam people. https://tropicalshipping.ga. Using the Whois.com website domain search does not pull that up but when you remove the .ga it pulls up another company in a different state and it had your email address on it as well. . This is the scammers shipping courier Premium has set up to defraud there victims. The other domain that scammed me is https://premiumthcconcentrates.com which also pulls up on whois.com. It shows that you have been registered since 1996 which makes it appear more legit than premium which registered its domain recently in 2019 which is a red flag.

I just got scammed $1100 by this website. They claim they have a dispensary in San Diego. The address is either an apt complex or a hair salon not in CA as they say they are but in Phoenix Az. 1928 E. Highland Ave. Ste F104. There shipping courier calls itself Tropical Shipping based in San Diego CA but the domain name doesnt pull up at https://tropicalshipping.ga/. When I remove the .ga I do get Tropical Shipping in Riviera Beach Fl. This website has a google map on it with an address of 7848 Silverton Ave a, San Diego, CA 92126 which shows as in the Silverton Business Center. A google visual shows a business district.

1) This website is scamming people. How do we get this torn down?

2) The shipping courier is impersonating another company in another state. How do we get this torn down as well?

I have received a threatening email from [email protected]. The Whois.com site is showing the email I sent this to dns@ tropical.com as well as another email for a person named Rick Hall as the Administrative Contact i.e [email protected]. I have also sent an email to this person as well. This is a serious matter please respond asap. I have never received a response. Does this Rick Hall work for this company or is this name fictional?

Thank you.

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They called me at 7am telling me I needed to pay a balance in order to cancel a subscription for items I never purchased. They said they wouldn’t cancel the subscription unless I paid and settled. They wanted close to $270 dollars.

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I found animalsfarms.com while looking for registered Nubian goats. I reached out via their submission forum on their website. They sent me an email regarding my request to purchase 3 goats. 2 does and a buck. They emailed me from the email [email protected] and texted me with the number (520)-261-9405. After discussing and agreeing to purchase these goats. $140 for the buck and $300 for the does they informed me this included shipping. Which was $35 per goat which is $105. They asked me which way I would like to pay offering you Zelle, PayPal or Cashapp. I requested to pay via PayPal. Which they are typically great if you have to file a claim. They requested that it go through friends and family to avoid the service charge fee that PayPal includes. Which is very common with most business I’ve purchased from in the past. I paid $545 on September 27th 2020. The money was sent to Keairah Hu****, who was one of their reps. Her PayPal being Keairah******[email protected]. One that was done they sent me shipping info. Shipping was supposed to be through Swiftlogisticswind.com. I was sent a tracking number as well. Their number being (336)-270-9454 and email was [email protected]. The goats were due to be delivered on Thursday September 29th. Of course on the day they are to be delivered I received an email and text from the shipping company claiming I needed to pay an additional $280 to transfer the goats into a thermal crate to ensure their safety for the remaining hour and a half ride and that they were being held at the facility. When I received that I immediately demanded to speak to a rep and sort it out since I had already paid shipping. Of course neither the animalsfarms.com would answer their calls, texts or emails regarding the situation nor would the shipping company. After calling the shipping company dozens of times within 3 hours of receiving their invoice, I received a call from (336)-309-6433 telling me to stop calling their number. Did some research and found out they were using Google voice phone numbers. I contacted PayPal to file a claim and they informed me they could not do anything to help get my money back, however they did some extensive research on the account the money was sent to and found that this account had NUMEROUS fraudulent charges and may be part of a phishing scheme. I contacted my bank as well (LGE) and they refuse to help me as well considering I made the payment through PayPal. I pulled everything I could about the account, website and email. The PayPal account belongs to a woman by Keairah Renea Hu**** from Killeen Texas. I found this by running her PayPal username which was KTeam01 which is connected to an Cashapp account with the same username that was posted on a Facebook post by Keairah Renea Hu**** in 2021. It even led me to her TikTok and Venmo. I have reported all of this to the Federal Trade Commission as well. And have gone so far as to contact a lawyer in hopes to get my money back.

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I placed an order on July 24, 2022. I have e-mailed them several times only have an they keep giving me the run around. I looked and they have no other means of contact but by e-mail. Then when you click on the link it is a new name on the website. To date I have received nothing from them.

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Kittenbreadershome.com sold me a Russian Blue Kitten, or so I thought. The cost was $500 plus delivery of $150, which I paid through Venmo. When the kitten went to be shipped with transunitedlogistics.com, I was told I needed to pay a 100% refundable $1,850 for an air-conditioned carrier. 1st surprise charge. After payment to Taylor Steele and Lakisha Mcknight via Venmo. I spoke with the breeder, and she assured me it was legit. 2nd surprise charge. After that money went through, I was asked to pay $2,500 for VIP kitten insurance which was also 100% refundable. This is the point I said no. I wanted my money back, and they refused and still obsevily tried to get me to pay, even using my daughter by saying, "don't let your daughter down, make her happy."

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This business has what appears to be a very legitimate Facebook page offering ducks and geese to be shipped all over anytime that somebody comments that they are interested they get a private message when I contacted them the message I got asked me to text them directly. After texting for a very long time it became very clear that they were trying to get me to send the money through an app like friends and family PayPal Zelle cash app but these platforms are normally free. When I was about to send money it charged me a fee and when I looked up why PayPal would charge a fee for friends and family it said when money is sent outside of the country. Now this person claims their business is in North Carolina called Alicia‘s exotic farm located at 80 Ferry Rd. in Asheville North Carolina. They emailed me from the venoms 10 Gmail account as Joey Handrick, when I asked for their name after they claimed that I was sketchy for wanting to know their name and that why would I want an invoice and that it’s sketchy that I wanted to purchase through a website and not just send the money they told me that their name was Joseph Caparale. After doing many mini searches I was able to discover the domain of their website was created just a month ago even though they claimed to have been in business for a long time and luckily I did not send money to them however because there are no reviews that you can possibly find anywhere on the web I am trying to warn others because how many people wouldn’t have noticed that five dollar fee and would’ve ordered their poultry from them? And a lot of people don’t know that if you choose friends and family option for payment your purchase is not covered by PayPal or any other payment app. I then ordered my poultry through a very record of a company called ******** ******** and then looking at their website I discovered that the Alicia Farms company stole information and added it to their website including their about information there’s errors in the Alicia version but it is the same story of how they came about. I want to share my experience because my intuition for scams is heightened due to being scammed in the past and operations like this swipe money out of innocent peoples pockets so quickly and untraceable and in ways that makes it so the person really has no options to recover their funds I hope this helps at least one person.

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this advertisement for a greenhouse is now found under the name of multiple companies on facebook as finecarte, articeous, hazlfix etc though it changes weekly. You buy a greenhouse kit for $69.00 and they send you a data cable set instead and then say your item has been received. I have tried to contact facebook but the advertisements are still there. I have no way to warn other custoners

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I bought some clothes from their website gzkokol.com. And when I went to check out it transfered me to another site to pay saying it was secure.That site is minguy.com.

The site said I would get my stuff in 15-18 days. That would have been on Sept. 19, 2022.

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I originally purchased and esa letter from them for $150 which I never received and I call and they say they’ll call me back and they never do I asked to talk to customer service and managers I asked to get a refund and they refused to do anything they’ve also made reoccurring charges without my authorization since then

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On July 27th, 2022 I ordered a Rapid Induction Cold Air Intake System w/Pro Dry S Filter 19-20 for my Ford Edge for $292.49. After about a month of not receiving a shipping notification, I reached out to see where my product was. I was told it was on back order and would ship in two weeks. Two weeks went by and I still received nothing so I called them. They told me my product would still on back order and would ship out Sept 4th. I waited another couple of weeks and still received nothing so I reached out to them again and requested a refund. They told me I would receive my money back in 7-10 business days. After 10 days and no refund I emailed them AGAIN and they told me someone from accounting would reach out to me. I have not heard or received anything from accounting and still no refund!

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My husband and I were searching online for a Vehicle, we ran across the Mindaq Repo Auction,in Birmingham Alabama, on Wednesday 9/21/2022 we bid on a vehicle and won the bid at a price $27,700.00 the company immediately sent a memo (Invoice #22851)about how much we would have to pay, I contacted the company and asked for more information about the vehicle and the company, the young lady Anna, said she could not provide more information, but I could call back the next day and speak to “Mike” the manager. No vin or any type of information really regarding the vehicle was on the invoice. But the invoice had a different account name for where to send the money and that place was located in Miami,Fl, along with the account and routing number. In the meantime I am on the phone/ internet trying to get more information about this company, and didn’t really get anywhere . I called my local credit union to ask for help or suggestions regarding finding out more info, they advised not to wire any money, because once it’s sent you can’t get the money back. The Credit Union suggested calling the Florida DMV since this is where the company on the second invoice was listed, I did, and was told by DMV that the vehicle was registered in Florida, but the auction website said that the vehicle was in California. I questioned Anna and was told the first time that the vehicle was in Florida, then I was told it was in California. Anna also said the company listed on the invoice was a 2nd party , and it was where the money would go to be held in escrow.Supposedly, you don’t have to pay for the first 1,000 miles, but anything over 1,000 is $1.00 per mile. We called back during the day on Thursday 9/22/2022 and asked for the manager Mike and then Anna says that she is the only person we could speak to. Before evening time on the same day 9/22/2022 my husband went back on the auction site and the same truck that we won the bid on, was back up and a new auction was running with a current bid of $22,500. So, we called Anna back and she could not explain what happened, but, she said she would stop the auction immediately, so we keep looking throughout the day and the auction never did stop. So, this morning 9/23/2022 just to see what would happen we placed a bid again for $22,505, and guess what… we won again, and we got another email that the truck was on hold for payment, but the 2nd invoice # was the same as the first invoice #, but with the lower bid. Anna stated that the place

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I attempted to place an order for a 7pc compact desk and chair set. I ordered it on Aug 24th and the tracking seemed a little off, but given it was coming from China it said so I was more patient.

I happen to check my tracking and it had been stuck now in my City's distribution center, did not say it was out for delivery yet. I continued to keep checking and I noticed it said it had been delivered. Went outside, no where to be found.

Customer service is a joke, I spoke to a Lily a few times, she apologized and said they would send me another one. I asked for tracking information and she has not returned any of my emails since Sept. 7th. That was the last day I ever heard from them. It's now September 23rd. I have emailed customer service several times demanding my money back and no one is responding. I emailed the owner and no response. They literally took my money and ran with it.

Do not buy from these people cause this isn't a real business.

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I have order back in 2021 a few birthday party pool items from this company, but I soon to realized this was a scam website who copied their name from Intex Pool's Company. There website is so similar to the point you would not catch this difference us you physically go on their pages. The scammer's websites is: https://www.intexxpoolfactory.com/, and the well-known branded company Intex website is: https://www.thepoolfactory.com/intex. Also within the "About Us" description, they state their warehouse in Utah , and they package everything indivdually themselves, but I find that concerning since their physical address is in Enterprise, Alabama which looks like an house from satelitte view.

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Purchased efi conversion kit from MBGRAM for $1340 never shipped, asked for a refund over 2 weeks ago email and phone calls several times a day with no resolve

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