Online Purchase - Lusx-Toronto Reports & Reviews

Online Purchase - Lusx-Toronto Reports & Reviews (6)

Type of a scam: Retail Business

LUSX "TORONTO"

Lusx Toronto advertises the name Toronto on IG and their website. Return address for items is a China address, which I have read in other reviews is actually non existent.

After a few complaint emails to them - they won't budge and I have no options. I will have to keep the shoes that I will never wear because the quality is horrible and the features advertised for these shoes are NOT as advertised.

Useful

Website: lusx-toronto.com
Email: [email protected]
Total money lost: $72
Type of a scam: Online Purchase
Initial means of contact: Not applicable

I purchased an item from a company showing a storefront in Toronto but Google shows a blurred building at that address. The picture of the item I ordered is a beautiful cozy knitted sweater, the one I received is an ugly cheap polyester hoodie. Complete misrepresentation of the product. Now to return it I have to get their ok and pay to return it as well.

Useful

Type of a scam: Retail Business

I made purchase of shoes from Lusx Toronto. Cost CDN$51.00. Photo in ad showed good quality shoe. I received the order and they were not the same shoes - at first glance they appeared the same but when looking at the sole of the show and the stitching it was obvious they shipped a much cheaper version. I could have returned them for a refund but would have to pay the postage which would have cost more than the shoe. Im not sure I would have received a refund had I sent them back. Since this time I have learned that this is company does not exist in Toronto.
The first photo is that of the ad on the online store. The other 2 photos are of the actual shoes I received.

Useful

I have had the exact same experience - quality is absolutely not what the descriptions and features are on the website.
I now own shoes that would cost more to return to China than the cost of shoes. Terrible customer service.

Useful

Phone: (416) 999-9999
Website: www.lusx-toronto.com
Address: says to return to Zhejiang China, Toronto, 310000
Email: [email protected]
Total money lost: $40
Type of a scam: Online Purchase

Lusx-Toronto advertise as Canadian Company based in Toronto, Ontario and provide 100% Satisfaction of their products; genuine leather, false description of products. Products arrive weeks later from China, not leather, cheap, poorly made. When ask for refund they only give 10% and when complain state will give 25%. If return have to pay out of pocket to return to China. If they are a Canadian Company based in Toronto then why China??? False advertising as just a platform for China goods. Products is nothing like description, and give no Toronto address or phone number; only provide email address. Give a return address for China that isn't even correct.

Useful

I sent them an email with the exact same complaints. They are not willing to do anything for me and I am not going to even try returning the products in fear of no refund at all.

Very disappointing.

Useful

Online Purchase - Lusx-Toronto Contacts

Website:

lusx-toronto.com

E-mails:

If you know any contact information for Online Purchase - Lusx-Toronto, help other victims by adding it!

New reports

BuyGoods Inc.

Ad was on YOUTUBE, featuring Dr. Oz regarding Artery cement flush. He was with another Dr. and they recommended to take BLOODPRIL to help with the flush. 17 h ago

Relay Wire

Received fax of invoice for payment for faxing services for annual renewal. 17 h ago

Relay Wire

Invoice received via fax for "Annual fax services" 17 h ago

Relay Wire

Received a random fax on 9-25-2026 from Relay Wire for amount $498.85. We have never had this service. No phone number to call, looked up on google... 17 h ago

Persolabs

I originally signed up to receive a $0.50 product. After looking to see if it was a scam, I realized that the fine print signed me up for a... 17 h ago

Online Purchase - Lusx-Toronto