Online Purchase - Lusx-Toronto Reports & Reviews

Online Purchase - Lusx-Toronto Reports & Reviews (6)

Type of a scam: Retail Business

LUSX "TORONTO"

Lusx Toronto advertises the name Toronto on IG and their website. Return address for items is a China address, which I have read in other reviews is actually non existent.

After a few complaint emails to them - they won't budge and I have no options. I will have to keep the shoes that I will never wear because the quality is horrible and the features advertised for these shoes are NOT as advertised.

Useful

Website: lusx-toronto.com
Email: [email protected]
Total money lost: $72
Type of a scam: Online Purchase
Initial means of contact: Not applicable

I purchased an item from a company showing a storefront in Toronto but Google shows a blurred building at that address. The picture of the item I ordered is a beautiful cozy knitted sweater, the one I received is an ugly cheap polyester hoodie. Complete misrepresentation of the product. Now to return it I have to get their ok and pay to return it as well.

Useful

Type of a scam: Retail Business

I made purchase of shoes from Lusx Toronto. Cost CDN$51.00. Photo in ad showed good quality shoe. I received the order and they were not the same shoes - at first glance they appeared the same but when looking at the sole of the show and the stitching it was obvious they shipped a much cheaper version. I could have returned them for a refund but would have to pay the postage which would have cost more than the shoe. Im not sure I would have received a refund had I sent them back. Since this time I have learned that this is company does not exist in Toronto.
The first photo is that of the ad on the online store. The other 2 photos are of the actual shoes I received.

Useful

I have had the exact same experience - quality is absolutely not what the descriptions and features are on the website.
I now own shoes that would cost more to return to China than the cost of shoes. Terrible customer service.

Useful

Phone: (416) 999-9999
Website: www.lusx-toronto.com
Address: says to return to Zhejiang China, Toronto, 310000
Email: [email protected]
Total money lost: $40
Type of a scam: Online Purchase

Lusx-Toronto advertise as Canadian Company based in Toronto, Ontario and provide 100% Satisfaction of their products; genuine leather, false description of products. Products arrive weeks later from China, not leather, cheap, poorly made. When ask for refund they only give 10% and when complain state will give 25%. If return have to pay out of pocket to return to China. If they are a Canadian Company based in Toronto then why China??? False advertising as just a platform for China goods. Products is nothing like description, and give no Toronto address or phone number; only provide email address. Give a return address for China that isn't even correct.

Useful

I sent them an email with the exact same complaints. They are not willing to do anything for me and I am not going to even try returning the products in fear of no refund at all.

Very disappointing.

Useful

Online Purchase - Lusx-Toronto Contacts

Online Purchase - Lusx-Toronto associated photos:

View Photos

Website:

lusx-toronto.com

E-mails:

If you know any contact information for Online Purchase - Lusx-Toronto, help other victims by adding it!

New reports

Groves Motorsports

Will ask for advanced payments on truck equipment and then either give you something less than what you paid for or will give you used and old truck... Jul 07, 2026

888-467-4630 Apple Impostor

On 7/7/26 at 7:31 AM I received a text from Apple Store in Orlando Florida. We did not make any purchases. See text below: Apple ID Account Alert... Jul 07, 2026

Holmbechthomas

HolmbechThomas is a fake company now advertising through game apps. Jul 07, 2026

Thrive Booking Group

He reaches out via Instagram under the account “Thrive Booking Group,” and sends a contract for services he claims he’ll provide as your publisher... Jul 06, 2026

pixeolane

Advertising portable tv for 29.00, ordered it. Paid 1st attempt declined then 2nd attempt was approved. $37.98 was with shipping and insurance. Never... Jul 06, 2026

Online Purchase - Lusx-Toronto