National Records Reports & Reviews

National Records Reports & Reviews (1)

- Philadelphia, PA, USA

Reported details

Phone: (202) 900-0977
Website: nationalrecords.org
Email: [email protected]
Country: United States
Total money lost: $168
Type of a scam: Online Purchase

National Records refused my refund and threatened my credit score

I thought I lost my birth certificate, so I was doing research on how to get a new one. This site (nationalrecords.org) came up and they had a decent score on Trust Pilot. I didn't realize they were a 3rd party site that essentially helps you to get your requested docs for an upcharge. After submitting my application/order and paying $168, I received an email from them ([email protected]) a few days later requesting more of my personal info (after having already given them my DL & SS # in my application). Something felt off, and I thankfully found my birth certificate in the meantime and decided to cancel the request with National Records. They literally have a button that says "cancellation requests" when I log into the account they made me make. I later got a phone call asking for more info on my cancellation. I explained and the woman said "Understood. You will get an email with a cancellation confirmation in the next 2-3 days." I got an email 2 days later telling me after careful consideration & evaluation there was nothing they could do and they couldn't issue the refund because I made an account & I was too far along in the process--even though they couldn't start the process because they didn't have all of my info. I then got another email the next day that said they need the rest of my info and said don't try and call my bank or credit card company to dispute the charge or else this would damage my credit score. I immediately called my CC company and had them dispute the charge and cancel the card. They also confirmed this "company" is located in Great Britain. I started doing more research online (Reddit) and saw that a lot of people have had similar issues when it comes to cancelling. It sounds like they just refuse to issue refunds so a lot of people have to file claims with their credit card companies And those that didn't cancel either never received their docs or were sent incorrect docs. I have no problem paying a 3rd party to help, but it seems like this company had no intention other than making money. Extremely unsettling that they have very identifiable info about me, but luckily I haven't seen much about people saying there were further issues in terms of ID theft. Just that the people at the company continued to harass them over email and would receive spam calls- not that much better. Still waiting to see if I will even get my money back. The fact that this website even pops up when people search for looking for ways to get something as serious as a birth certificate should be a major red flag. Extremely misleading. Hoping others don't make the same mistake as me.

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