SCAMIToolMax.com Reports & Reviews (7)
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Poor quality 3-in-1 tool from Itoolmax
Order not as described and return ignored
After payment was made with credit card, I asked for this order to be tracked via the "Shop App" and it is in the Shop App that I found 100s of very bad reviews for this "tool" main complaints were in order of top complaint being number 1
1) Product does not work at all when delivered, is useless and cannot be modified / fixed to make it work as advertised.
2) Order never arrives
3) Instructions for assembling are not readable, and appear to be missing necessary steps
4) Trying to return the defective tool is not allowed to be shipped back at the company's charge, customer has to pay *substantial* (exorbitant) cost to ship the useless, broken defective tool back to the company. This then causes these customers are left with having to figure out how to dispose of this item which can cost them even more money to recycle.
Here is the flow of this order and emails between myself and the company ::
Order placed ::
On 04/07/2024 10:03 PM PDT itoolmax <[email protected]> wrote:
Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent.
Today my emails to this company ::
--- On Wed, 24 Apr 2024 08:40:02 -0700 @xxx.net> wrote ---
Hello, Please cancel this order. I just found you have absolutely appalling reviews for this device on SHOP *and* it is almost 3 weeks since I placed the order. I don't want to deal with a device that everyone says does not work at all. Please credit the payment method used when I placed this order. (CC) Thank you. Respectfully,
They replied ::
iToolMax<[email protected]>
Dear customer,
Hello,
Thank you for your e-mail. Sorry to keep you waiting. Since the product is out of stock, there will be a delay in shipping it to you. I have marked your order with a "Priority Shipping" label, and we will arrange delivery for you as soon as the next batch of products is in stock. The next batch of goods is expected to arrive this week.
After we ship the goods, you will receive a shipping notification email, please wait.
Have a nice day.
kind regards.
My response again today to their reply where they ignored/refused to comply with my request to cancel this order since it hasn't even shipped yet after almost 3 weeks of waiting ::
To iToolMax
I want this order canceled after reading almost 100 recent reviews on this product from Shop app. Funny these reviews were not viewable on the broader internet when I was investigating this product prior to ordering.
I do not want this product since all recent reviews state this tool is worthless.
Since you have not even shipped this yet, there is no reason why you cannot cancel this shipment and refund the charge to my credit card.
I have given you ample time to cancel this shipment and refund me, I will be contacting an attorney for a Class Action Lawsuit since your company is knowingly shipping a defective product and then forcing customers to pay exorbitant shipping fees to return this useless tool.</[email protected]></[email protected]>
The product is defective as the chain will not engage even after adjusting the screw to it's fullest.
The product interior packaging did not appear to be in factory-new condition. It looked to be used and returned by someone else.
The product quality is sub-par and over-priced when compared to other similar products. Attachments look flimsy and unsafe. The instruction manual is not translated into English correctly, has bad syntax and is not understandable.
Idid send pictures of the product to IToolMax as per their return policy. a m not satisfied with this product.
Iwas well within the 30 day return policy.
a s k e d for an RMA# a s per their return policy and never received one.
iToolMax is not being honest with their explanation of the situation and with my email trail in
compliance with their requirements, as Ihave complied with all of their return requirements.
I have not yet returned the product as IToolMax has not sent me an RMA#