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Instantly Vivid

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Instantly Vivid Reports & Reviews (6)

- Saint Paul, MN, USA
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I ordered what I THOUGHT was a "free" trial sample of both the Vivid Eyes eye pump cream and Eye Repair jar cream, paying shipping only. I received the following unauthorized bills on my credit card: $88.99 on 8/15; $67.40 on 8/16, $44.90 on 9/1, $88.89 on 9/1, $67.40 on 9/2. I called the company 9/7 after receiving a "surprise" Vivid Eyes product from them and bitched at them about it - they claimed I accepted their Terms and Conditions when I signed up for the "free" order, that I should have notified then within 2 weeks per the terms and conditions to cancel my "subscription" , that they could not give me a total refund, that they could not accept the product back, and then after talking to 2 supervisors and a call center assistant (Joslyn) they agreed to give me a 75% refund if I would pay about $78.00. I told them I was approving this payment just to get rid of them, and DO NOT SEND ME ANYMORE products. Apparently some more products are going to be delivered. I just received some e-mails from them about my refund, and I am going to make sure they add up to what they agreed to refund me. I am now looking at reviews of this company, which I should have done prior to contacting them with an order, and I see others missed the Terms and conditions as well - we can't all be that ***, they must have had a pre-checked box or something in order to put an order through

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I saw that Good Morning America host Lara Spencer was supposedly coming out with a new product. I decided to give it a try. I ordered the cream and something flashed on the screen. I thought I was declining the eye cream but in fact I was ordering it with an extra shipping cost. Okay.....no problem. I received the “samples” and began using them. They’re okay, but I wouldn’t order any more. I was looking at my bank statement and saw that I was billed for $89.87 from Instantly Vivid. I called them only to find out that I needed to cancel after 14 days from ordering. They would not credit my account, they wouldn’t do anything! I told them I wanted to cancel any future mailings and they tried to offer me a 35% discount on future orders!!!!! I just wanted my money back. I didn’t expect to get a full size product thought I was getting a sample. They said free sample just pay postage. I did not want the eye cream but got TRICKED into it when trying to decline the eye cream. Most companies will offer some sort of refund....not this one! What dishonesty and a scam! I’ve reported them the the ScamPulse.com in North Carolina. Shame on me for thinking I could trust an online deal! Never again!

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- Huntsville, AL, USA
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This company uses celebrity names saying the product is owned by the celebrity. i.e., Joanna Gaines, Savannah Guthrie, Lara Spencer, Kate Middleton, as their new line of cosmetics to improve skin. Free samples are offered for a minimal charge for shipping/handling with a trial period of one-month. If not happy with results, return unused portion of cream. Within 2 weeks of placing the order, Instantly Vivid processes multiple charges of $89 are applied to the credit card for additional products. I did not authorize purchase/charges for additional products and no additional products have been received. Upon further investigation/research, several hundred clients have complained about this scam and the company continues to fraudulently process the erroneous charges.

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I saw an advertisement that a public personality was selling a face cream and eye cream, and I could receive a sample of face cream by paying $4.95 in postage and handling. When I went to the web site, I was offered the same program for eye cream, so I ordered both. I saw three charges after this: two for $4.95 and a third for $2+, which I presumed was sales tax, which I did not dispute. Several weeks later, I saw two more charges on my credit card statement: $89.87 and $88.89. I called the toll-free number printed on the packing slip with my products, and waited 45 minutes before being connected to a live operator. I explained that I had not received a second shipment, for which I had been charged $89 and $88, so I wanted to cancel the order. The customer service representative explained that I did not purchase a free sample. I paid shipping and handling for a supply of the product, and because I had not canceled within 14 days, I was being charged the full retail price. When I asked where these terms and conditions were provided, I was told "on-line." I explained that this deal was not clear to me, and I was willing to return the unused product and wanted to receive a full refund. I acknowledged to the representative that I understood she probably was not in a position to grant my request, and I offered to speak with her supervisor. She put me on hold and came back on the line to report that her supervisor offered me a 25% discount on the products. I said that was not acceptable, she put me on hold again, and returned to report that her supervisor offered me a 50% discount on the products. I said that was not acceptable, and nothing short of a 100% refund was acceptable, and she put me on hold again. She returned to report that her supervisor offered me a 75% discount, to which I laughed, reminding her that only a 100% refund was acceptable. She put me on hold again, returned to the line, and said her supervisor approved the 100% refund, and the representative was canceling my account. I would receive an email explaining that my account was canceled, a refund would be processed in 5-7 business days, and I should hear nothing more about this. I received a cancellation confirmation number and look forward to seeing the refund on my credit card statement in the next 5 to 7 business days.

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Total fraud by Instantly Vivid. Ordered free samples, required to pay shipping. 2 weeks later a charge of $89.87 appeared on my credit card statement. Called customer service, they refused to take amount off. I canceled further mailings but the samples were all I received. In ad there was never anything that said I would have any further charges! Credit card company did not help. More or less said " too bad".

Known fraud but why are they still in business? So wrong!

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- Chino Hills, CA, USA
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FALSE ADVERTISING. charged my account $100. Allegedly Promised a $4 cream product. Customer service would not even offer a refund!!!!! SCAM.

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