Imposter Website Reports & Reviews – Page 2 (29)
Imposter Website Contacts
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Imposter Website, help other victims by adding it!
Supic Company Limited
344-354 Gray's Inn Road, London, United Kingdom, WC1X 8BP(This is
not a returning address)
company number: 12550956
On June 15th, 2023 a Facebook Ad popped up for beach chairs I was looking fir. I Ordered DHSN-Last Day For
Clearance,Buy 2 Get 3 Free-
Ostrich 3-in-1 Lounge Chair
Purchased total of 10 chairs to get free shipping.
On July 3rd a cheap pair of plastic sunglasses arrived drop shipped USPS from
CARRIE Bonkiewicz
2964 Parsons Blvd
Queens, NY 11357
When I googled the address I found complaints about fake shipping scams where wrong items are shipped to get proof of delivery.
I tried to go back to the original website but it no longer exists.
Www.tvbysunrise.store
I emailed [email protected] from a screenshot I took the day of purchase.
Within hours I received an email.
[email protected]
Dear customer,
After we check over and over again, we are deeply sorry for the inconvenience caused by the mistake in shipping the wrong item(the product you received wrong) to you. We understand how frustrating this can be and we apologize for any inconvenience it may have caused you.
We have investigated the issue and found that it was due to a mistake by our shippers. We have already filed a claim with them and are doing everything we can to resolve the issue.
To make up for your loss, we have negotiated with our suppliers to resend the right item to you at no extra cost, but our suppliers have asked for the wrong item to be returned first. We apologize for any inconvenience this may cause you. In this case, could you please go to your local post office to ask about the return cost? This is the return address of our supplier: 1F, Block B, 108-120 Fengping Road, Fenggang Town, Dongguan City, Guangdong Province, China.
Once we receive the returned package and have confirmation of the shipment, we will arrange for a full refund plus the shipping cost of the returned package right away.
Additionally, we understand that returning the item may be a hassle for you. If the item is useful for you or someone you know, we would like to offer you a 40% refund of your total payment, and you can keep the item. This can help to save you the hassle of returning the item to us.
We appreciate your patience and understanding throughout this process. Please let us know if you have any further concerns or questions.
Thank you for your time and have a great day.
Best regards,
Zoe
I looked up the mailing address and found it is a virtual address not a real physical address. I replied and requested a name a verifiable address and received this email:
[email protected]
Dear Customer,
We are sorry to hear that you are not willing to accept our offer.
As we care much about our customer's shopping experience,
we have checked with our manager and we would like to offer you two special solutions as follow:
1. We would like to refund you 60% to solve this problem. In the meantime, you can still keep the product.
OR
2. To return the wrong item and get a full refund/original order.
The returning process may take about a month and the shipping fees may cost you about 20%(Please refer to the quotation from the post office for the actual amount). According to the return policy,we need you to provide your return tracking information to us, and we will issue the refund after receiving the package, please kindly understand.
Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.
Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.
Best regards,
Zoe
Replied again requesting a verified shipping address: recieved
[email protected]
Dear customer,
We are sorry to cause you trouble.
As we checked with the shippers, it will take a long time and cost a lot to return it.
In this case, how about we offer you a 70% refund of your total payment and then you do not need to return the item?
May we know is that Okay for you?
Waiting for your early reply.
Ada
Again replied requesting a verified shipping address. Recieved relly
Dear customer,
We are sorry to hear that.
If you want the full amount, I suggest you can return it.
According to the full refund policy, customers need to return the product they received at their own expense and ensure that the returned items are not damaged in order to obtain a full refund.
What about we provide a 75% refund of the item for you to solve the problem more effectively?
And you don't have to ship the item back to us.
If you accept this offer, we will issue partial refund back to your account immediately
May I have your idea?
Best regards,
Ada
Final response received
[email protected]
Dear customer,
Sorry to have kept you waiting.
Our return address is: 1F, Block B, 108-120 Fengping Road, Fenggang Town, Dongguan City, Guangdong Province, China.
Thank you for your cooperation and kind understanding.
Could you please provide the logistics company's receipt, tracking number or other valid evidence to prove that you have returned the item to our company? This information will help us to confirm the status of your package. We will try our best to help you solve the problem once receiving your reply.
Looking forward to hearing from you soon.
Best regards,
Ada
I looked up the merchant name which was BestDuka and there were multiple reviews on TrustPilot - ********************************************** about this scammer site. Consumers didn't receive their items, their credit cards were used for fraudulent purchases, and they couldn't contact the company. It seems they are located in Dar es Salam, Tanzania - https://www.bestduka.com/about-us/
I've alerted my credit card company about the fraud and have stopped any payment on my item and closed my card.
Based on consumer complaints on TrustPilot, it seems this company has set up multiple fraudulent websites trying to scam people into buying fake merchandise.