Imposter Nexway Reports & Reviews (4)File a complaint
Total money lost $600
Type of a scam Tech Support
On may,23.2019 my computer screen showed a serious problem and that i would be hacked if i did not call this number. so i did and consequently i was scammed out of 600.00 dollars from this company. . i have requested a full refund so will see what happens. i called my credit card company to complain and cancel the charge but they said i have to wait and as I had agreed to the purchase sounds like they will not help me. after checkingb the company i see they have many complaints so i hope i can get my money back and somehow this is stopped !!! they totally locked out my computer!!!
Victim Location 90802
Total money lost $399
Type of a scam Other
On April 21, 2019 I was on my computer and suddenly the screen went black and a warning appeared from "Microsoft" indicating my computer had been compromised and that if I shut it down I would lose everything. I was directed to call a number on the screen. Believing the error message was from Microsoft I called and was connected with “Nexway. I was diligent in asking the person on the phone, where he was located, “Bakersfield California” he said. Since I am from California, Bakersfield is a known city so no red flags appeared. He also went on to say that my first name was beautiful as it was the same as his girlfriends. I could tell he had an Indian (the country) accent so I asked him if his girlfriend was also from India, curious about her origin because of the rare usage of the name Ruth, especially by an Indian. No, she was from Bakersfield and he told me that he met her at work. This person led me to believe he was scanning my computer for hacking, malaware, etc. He asked me to type in codes to access my computer on the premise of fixing those errors. He showed me on the screen all my files that had supposedly been compromised and suggested I needed a firewall which cost $399 for an individual (more for a business) to protect against further hacks. By his illustration to me of the above aforementioned compromised files I believed this to be true. He then took my credit card information and connected me to a third party named PC Network Care which then downloaded supposedly firewall software. This all took place on Easter Sunday, April 21, 2019.
Monday, April 22, 2019 I began receiving phone calls from an individual from Nexway with a heavy Indian accent who stated that the server had crashed and that they were going to give me a refund but I needed to access forms. Bells started ringing loudly in my head and maybe I had been duped. I ended the call.
The address given on PC Network Care’s website is 875 Alumni Drive, Jacksonville, FL 32246. I googled map searched the address and it shows a house on the corner of Santa Fe Street and Alumni Way in Jacksonville FL. The house shown is on the corner of Santa Fe Street and Alumni Way with the front door facing the Santa Fe Street side. The Alumni side has no structures. In fact the house numbers for Alumni Way are 5 digit numbers, and the number 875 does not exist on Santa Fe Street. Presumably a fake address.
The charges on my credit card are assigned to “Nexway Assured Money Nexw”. Obviously resembling the name “Nexway”, but no mention of PC Network Care who supposedly downloaded the software to fix the “firewall problem”.
Things are not what always what they seem! I have come to learn from an IT expert that since Microsoft 7 (I have Microsoft 10) a firewall comes installed.
Hope you can doing something about this!
Victim Location 80111
Total money lost $480
Type of a scam Phishing
My computer was seized. A screen popped up on my laptop identifying itself as Apple Care claiming there was a virus on my laptop. I then had no control over my laptop and another screen popped telling me to call a posted number. That call connected me to Nexway. They kept me on the phone for over an hour. I felt pressure to buy their product which is how they got my credit card number. I finally hung up the phone. The next day I took my laptop to Apple and had all viruses removed. Unfortunately I was not able to cancel the transaction. There was no product purchased. I want a refund.
Victim Location 60061
Total money lost $1,796
Type of a scam Tech Support
on october 7, 2018 I received a call that my Microsoft windows was being hacked and they said I was having security problems they charged me $996.00 to fix my computer. the same problem occured on November 26, 2018 from jeff dawson at telephone 415-787-2022 and he also someone was still hacking my computer and i should buy $800.00 in Google Play cards so he could fix my computer.They both asked me who uses my computer, how old am I and various other questions. I asked for my money back and they refused. i also called McAfee and they also said this is a scam. I would like to get a full refund of $1796.00 as soon as possible. thanks for your help!
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