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Harperandlane.com

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Harperandlane.com Reports & Reviews (5)

- Park City, UT, USA • Jun 08, 2026
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Consumer feedback suggests Harper and Lane should be approached with extreme caution. Buyers report issues such as poor product quality, long shipping delays, and misleading return policies that make getting refunds difficult.

Shoppers cite several major red flags:

Quality & Sizing: Customers consistently report that items look different or are made of much cheaper material (such as thin synthetics) than advertised.

Return & Refund Difficulties: Many buyers state that the company makes returns nearly impossible, often providing invalid return addresses overseas or offering partial refunds/credits instead of returning the money.

Misleading Advertising: Reviews note that products are often drop-shipped from international locations, despite the brand appearing to be a US-based boutique.

I ordered a pair of shoes and they are plastic. Company will only offer 20% discount or charge me for the full price of returning it to China.

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- Staten Island, NY, USA • Nov 05, 2025
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I ordered shoes from "Harper & Lane" (website HarperAndLane.com) and was told they would be delivered in 5-7 business days. The delivery was "delayed" and I then received an email from [email protected] saying the shipping address I gave was "incomplete" or "incorrect." Then: " Unfortunately, undelivered or uncollected packages will not be returned to our warehouse. Instead, they are diverted to a third-party holding facility where they could potentially be lost, damaged, or discarded. Please note that in such cases, we are not liable for any replacement or refund." I have notified my bank to dispute the charge.

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- Redding, CA, USA • Sep 12, 2025
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I purchased a blouse that looked significantly different than what was purchased and the described “ luxury material” is low quality polyester. Although they have a return policy advertised the company instead offered me another product but wants me to pay for shipping from China and when again requested a refund their solution is a 20% refund or I can ship the item to China at my own expense and then after they receive it only then can I get a refund, which I suspect will never happen.

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- Yonkers, NY, USA • Aug 13, 2025
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This company pretends to have been in business for over 50 years and is a family owned company. The dress I ordered and the dress I received do not look anything like. It’s poorly made, the sleeves and shoulders are uneven, the stitching is terrible, and the fabric is even worse. I contacted their customer service. They offered me a 20% refund, which I refused and asked for a full refund. They then said they would offer 50% and I can keep the item, which I have zero interest in. The only way that they will give me a refund is if I pay $30 to send it back to China when I ordered it they did not say that it would be coming from China. I only found that out when I received an email that my order was shipping from there.

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- Saco, ME, USA • Aug 08, 2025
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Harper & Lane advertises attractive & quality goods. I bought a pair of shoes for $62. When they arrived, they are very low quality plastic with floppy straps- absolutely not like what was pictured. The company has a return & refund policy on their website, but does not follow it. They simply email the same message about exchanging your item, while you would have to pay additional shipping to do so. Their company is a total scam.

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