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Family Tree Maker Support Scam

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Family Tree Maker Support Scam Reports & Reviews (1)

• May 20, 2026
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I went online for a phone number for Family Tree Maker, not knowing that they only do live chats on their website. I was looking for help to update my Family Tree Maker from 2017 to 2024. They helped me out and I believe I did allow them access to my computer. They download FTM 2024, charging me for lifetime support and wanted payment through VERTEX SOLUTION in the amount of $200 USD equaling $281.48 CAD. I did this in March and it wasn't until the beginning of May when I responded to MacKiev re something with 2024 that they informed me I did not have FTM 2024. FTM MacKiev told me they were the trusted site and I realized I had been scammed so paid $53.76 CAD for the real download. I phoned the number given to me by the Family Tree Support and they assured me they were legit, but I have my doubts.

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