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Cycling Kinetics

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Cycling Kinetics Reports & Reviews (5)

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I ordered from this company over a month ago and the order never arrived. I've called, emailed and used the online contact form to attempt to get in touch with someone. The phone line goes directly to voicemail and the emails are never returned. Basically I gave them money for nothing.

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Misordered, but kept unopened and contacted them about a return, I’d pay shipping etc. never got a response. So I filed a dispute with my credit card and they finally responded, refer to image. They obviously did not read the details of my dispute either
Photo 1 proof in review #17289201 about Cycling Kinetics

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Damaged part came in. No one answers phone or emails. Can not get any support now stuck with a broken part that I can’t use.

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DO NOT BUY FROM THIS COMPANY!

The customer service is non-existent. They have a phone number but it's a disconnected number that hangs up on you after 1 or 2 rings. Any emails are never going to be responded to. I tried a dozen times to return my package over a several-week period (I even emailed their parent company, Digisect Investments, and never received a response).

I ordered a pannier rack from them for my specific bike size. Once it arrived I learned it didn't fit my bike at all. I was advised by my bank to refuse the package (DO NOT DO THIS) and send it back. Through weeks and weeks of dealing with the investigation team, I did not even receive a refund because I couldn't prove my package made it back to CyclingKinetics.

Advice:
1. Avoid this company if possible. The products on their website all state that they are specifically made for your bike. They're not. The drop-down menus for selecting your bike don't actually change which product you're getting.
2. Hold onto the package once you get it. Use it as evidence to prove that you got a bad product.

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- Norfolk, NY, USA
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BEWARE!! Do not order from this website!! I ordered a bike basket in 2/2021 and received the product damaged and wrong size for my bike. Could not reach any customer service through email or phone calls to return product for refund. Reached out to my credit card co. and had to file a dispute and eventually got a refund but had to jump through hoops to get it. Yesterday I checked my credit card statement and cycling kinetics charged my credit card another 49.99 two months after the dispute. They used my credit card fraudulently and now it is under investigation and had to close my account. So now I have to wait for another card and change info for all the bills I paid with it. It has been a total waste of my time. I am hoping that someone reads this before ordering from cycling kinetics...I wish I did.

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Cycling Kinetics Contacts

Cycling Kinetics associated photos:


Address:

25400 Avenue Stanford, Santa Clarita, CA 91355, USA

Phone:
+1 (323) 250-5152 0 1
+1 (323) 289-0446 0 0

Website:

 www.cyclingkinetics.com

This website was reported to be associated with Cycling Kinetics.

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