SCAMCerebrum IQ Reports & Reviews (6)
Cerebrumiq.com Contacts
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This is the "upgrade" note:
Hey there,
Congratulations on upgrading your subscription at Cerebrum! By transitioning from a trial to our 12-week full subscription, you’ve taken a proactive step toward enhancing your cognitive abilities.
With this upgrade, you’ve locked in a tremendous discount, making your subscription 39% cheaper per week compared to our standard one-week subscription rate of $19.99. Now, you’ll enjoy all the benefits of our comprehensive brain training program for just $4.1 per week—a total cost of $49 for the entire 12 weeks.
Enjoy uninterrupted access and the convenience of an 12 weeks billing cycle. We are excited to support you as you advance further in your cognitive training journey over the next 12 weeks and beyond.
Should you need any assistance or have any questions, our support team is just an email away and ready to help.
Thank you for choosing Cerebrum Brain Training. Here's to achieving new heights in your mental fitness!
Happy training!
I sent the following note, and received a condescending reply from Cerebrum IQ:
NOTE (from me)
I cancelled within the trial period and was billed for 12 weeks. I am ABSOLUTELY CERTAIN I did NOT authorize or accept a 12 week subscription, and canceled within the trial period. In fact, I cancelled the same day I accepted the trial subscription. I have contested the charge with my credit card company, but wish to work with you to assure that I am NOT charged for 12 weeks.
REPLY (from Cerebrum IQ):
Hi there,
We understand how this may make you feel and we assure you our purpose is not to provide a negative experience.
Based on our refund policy, we do make exceptions (on a case-by-case basis), if our customers encounter technical issues with the application, or issues that occur from our end, after reviewing your scenario, we’re afraid that this does not fall under this exception.
Once you have subscribed to the app, you’ve agreed to our Terms and Conditions and Refund Policy.
While we understand that this is frustrating, however, these documents clearly outline the conditions under which refunds are granted, and we would like to reiterate our commitment to upholding these agreements. We take these agreements seriously as they provide a fair and consistent framework for all of our customers.
We apologize for not being able to make an exception at this time, we hope this provides some clarity and we strongly encourage you to always check each service and software’s terms and conditions before you agree to them.
We'll go ahead and close this ticket since there isn't any additional action we can take. Please accept our sincere apologies for not being able to further assist. We wish you a wonderful day ahead!
These folks are SCAMMERS and I hope they are put out of business!