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Cardholder Services Reports & Reviews (98)

I recieved a letter, English on one side and spanish on 2nd side. The letter states that I recently changed my address. Card ending in 4761, I do not have a credit card. There is no contact info, website, letterhead, no signature on letter etc. I believe this is a scam. Not sure who to report it too?


Scammer's address Po box 551617 Jacksonville Florida. 32255
Country United States
Type of a scam Identity Theft
Initial means of contact Postal mail

Letter in the mail stating that I have changed my address on a card that I do not have. Telling me to call if I did not make the changes but it was no number to call or web site not even haveing no more then ten numbers for a card Id.


Received a letter from Cardholder services advising my change of address on a card ID ending1659 I did not contact them for a change of address nor do I have a card ending in this number. A month ago I received a call and decided to answer as I wanted to speak to a real person to tell them to remove me off their calling list. A girl by the name Rachel said she was from cardholders services. I realized this was a scam and hung up and the called the number they came through from and it was a Bank of America number. I reported this to Bank of America and they put the complaint to their fraud squad. I then contacted my credit card company who froze the card and send me a new one. These people need to be taken to task IT IS A SCAM.


I recieved a letter in the mail thanking me for my recent change of address. This letter confirms that your address change request have been processed... I never contacted any such service. There is no bank name, no phone number, no email. I don't think that a legitimate bank would send such letter. From what I'm reading here, it may be a scam...


Received a letter today saying they received my change of address. Card ID ending 0326. Do NOT have any cards with these numbers. No phone number on the letter so not sure what to do about it. In reading the other complaints sounds like something needs to be done with this crap. No one has time for this [censored] right now. I'm ignoring it and hoping it doesn't belong to someone else.


Victim Location 58103
Type of a scam Credit Cards

I get constant robocalls "This is Vincent (or another name) from cardholder services. I just received one from a number that seems to be a legitimate cleaning service. I constantly block the numbers but they are never ending. I don't know if someone is somehow using a business'

phone number to make these calls now?

Victim Location 48035
Type of a scam Credit Cards

I received a letter in the mail, today (10/18/19) from "CARDHOLDER SERVICES; P.O. Box 551617, Jacksonville, FL 32255" Stating the following (sorry, my scanner isn't working for some reason):

Dear L*** M***,

During a recent audit, we discovered that our information is insufficient to satisfy the USA PATRIOT Act requirements for your card account, Card ID ***. The US PATRIOT Act requires legal name be provided at the time of registration You are receiving this letter, because your account is missing this information.

You may visit the website on the back of our card and log in to provide your legal name.

If you do not have internet access or prefer that we update this information for you, please fax the enclosed form and a copy of your Government Issued Photo ID listing your legal nae to 855-324-7481 or mail a copy to:

Cardholder Services

Attn: ID Check/Verification Specialist

P.O. Box 55161

Jacksonville, FL 32255

Failure to validate your identity could result in the inability to load additional funds to your card. If your account is not updated with accurate information by November 7, 2019, your account may be closed.

Thank you for your cooperation in this matter. If you have any additional questions, please contact Cardholder Services at the number listed on the back of your card.


Cardholder Services

1) I have looked through all of my cards & I do NOT have a card with the above # on it; 2) the above card ID only has 9 digits, whereas all of my cards have 16; 3) nowhere in this letter, front or back, is there a phone # or email in which to contact someone, it only says to look on the back of your card; 4) I am NOT giving my SSN out to anyone!!! Where I work we have a lot of internet security & we've been trained on what to look for as far as phishing scams. There are words in this letter that don't need to be capitalized. And the fact that there is no contact information is odd. So I hope that you find out who or what this is before it happens to someone else.


Victim Location 44473
Type of a scam Credit Repair/Debt Relief

Robo call- Hi there this is Vincent with cardholder services calling in reference to your current credit card accounts there are no problems currently with your account however it is urgent that you contact us concerning your eligibility for lowering your interest rate to a little as 4.9 percent your eligibility expires shortly so please consider this for final notice please press the number 1 on your phone now to speak to a live operator again to lower your interest rate today press 1 now


Victim Location 17815
Type of a scam Credit Cards

I receive multiple calls from this company on my cell phone. I asked to be put on the do not call list. They continue to call. Finally I asked questions. They took my name them my credit card info an the last 4 of my social security number. After giving them a list of my credit cards of which they promised to lower the interest rate on all of them they asked for a card that had no balance. He asked if I had a card with at least $1000 available credit. He then asked for my birth date and address. When he could not hear me he told me my zip code so they already have your info. They they tried to get me to give the first 5 of my social while they checked on another of my cards. He reason was to verify my identity so they can authorize looking up the info on my card. All in all, this is a fishing scam and they want to force you to purchase a $1000 worth of service (with their charge placed on a credit card) to get you out of debt. They told me they would send my plan in the mail for my signature, Never got one. Probably because i wouldn't give the rest of my social and because i didn't have $1000 available on one of my cards..


Victim Location 92832
Type of a scam Credit Cards

I was mailed a letter from Card Holder Services indicating that they received my change of address. I have never contacted this company nor do I know how they received my information. Days later I kept receiving calls from a local area number. It was an automated message. I pressed one to talk to a “representative”. Upon answering the male on the other end spoke broken English. I requested he remove my number from their contact list because I did not wish to be contacted anymore. He replied back calling me vulgar names and saying explicit things. I have blocked the number but for all I know they could be using a different number to contact people.


Victim Location 44657
Type of a scam Credit Cards

cardholder services.

The phone numbers that come up on the caller ID are all bogus. When I attempt to call them back on that number I get a recording that the number has been disconnected or is no longer in service. Always a foreign accent. Looking for credit card information.


Victim Location 32504
Type of a scam Credit Cards

I get repeated calls from cardholder services offering to lower my interest rate when i have no credit cards in my name. The number they call from changes all the time.


Victim Location 44115
Type of a scam Credit Cards

I do not have any credit cards yet I continue to get calls from "Card Holder Services". I've pressed the number asking they stop calling me. On the one occasion that I have spoken with a live person I've asked they stop calling and they ended the call. However, the calls still persist.

Victim Location 21061
Type of a scam Credit Repair/Debt Relief

I received a phone call that began with an automated system telling me to speak with a representative to lower my credit rate, but it did not give me an option to have my number removed from the call list. When the representative answered the phone, I directly asked him to remove my number from their system and he refused. Throughout the call he kept asking if I had a credit card. I never said yes and insisted that I be removed from their system. He would not transfer me to a manager, stating that he was unavailable. He said that he would not add a note to his system until I gave him a valid reason. So, I gave him what I believe to be a valid reason and he still would not follow through with adding the note. The representative then told me that not only will he not remove my number, I will receive 3 calls a day. This is harassment and it is not appreciated.

Victim Location 80260
Type of a scam Credit Cards

I received a letter that was forwarded form a former address saying, "Thank you for contacting cardholder services about your recent change of address. This letter confirms that we have updated your prepaid account as follows:" Then it said my former and current address correctly. Then bellow said, "If you did not request an address change, or the information above is incorrect, please contact cardholder services at the number listed on the back of your card." I don't have a prepaid card with them, and don't recognize the card number they show on this paper. I can attach an example when a fix my printer/ scanner.


Victim Location 12901
Type of a scam Credit Repair/Debt Relief

I continue to receive calls from numbers that are from my local area code and seemingly look familiar so one may think they are a person you may know from the past , There is most times a name showing one is Angela Cook. These call come start from 8:00 am until 9:00 pm every day and I now know NOT to answer them. If a call comes in I will let it go to the answering machine, if it is someone I know they will leave a message. This so called company that is a nuisance is stating they are "Card Holder Services" and want to help you to reduce your credit rates and help you to lower your credit debt. I once answered and did speak to a rep and told them I have a low interest rate already and pay my ONE credit card in full every month so I did not need their service , Don't call me again. That rep told me she would call me everyday and has !

I don't answer the phone and hope it will eventually stop. Please DO NOT answer your phone if you do not know the caller , if it is someone you know they WILL leave a message. Don't get involved with these scammers , Don't fall for their tricky tactics.

Victim Location 39565
Type of a scam Credit Cards

I got a robocall from "Rachel with Cardholder Services." I pressed 9 to speak with a representative and told him I had no credit cards and to take me off his call list. He said to hold for a moment and then hung up on me. When I called the number back, it was a normal person who had no idea what "Cardholder Services" was or how they used her phone number.

Victim Location 98199
Type of a scam Phishing

I have received several calls from a number/numbers in Battle Ground, WA over the past few months. The first time I picked up an automated response said "hi, this is cardholder services calling about your current credit card," telling me I am eligible for lower interest rates. Today I picked up again and decided to "play" by following the prompts to speak with a representative. A male voice answered and I asked him which company he was calling about. He told me "Visa and Mastercard" (one of which I own). I asked him to "please take me off the list and stop calling," to which he replied "go *** yourself, ***."

I will continue blocking the numbers when the calls come in.


Victim Location 49453
Type of a scam Credit Cards

I have been getting phone calls non-stop from this "Cardholder Services" company supposedly based out of Orlando, FL. I selected 9 and asked to be removed from their calling list. He refused and told me my efforts were futile. I get calls several times a week, from all different phone numbers. Is there anything I can do to get rid of them or block them?

Victim Location 55044
Type of a scam Credit Cards

These jerks use a call center in India (basing it off their accents) and try to credit card scam you. I have blocked like 6 numbers, opted into the do not call option, am on the FCC do not call registry, and they keep trying to scam me. I have resorted to name calling them to try to ruin their day. Next time will act like a total [censored] to waste their time.

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