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Besthunny.com

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Besthunny.com Reports & Reviews (1)

- Wayne, NJ, USA

I placed 2 orders on Besthunny.com over two days. The first order was 6 items, the second order was 2 items. I received the first order on 12/21/24. All 6 items matched the description that I purchased and I was fine with the order other than the quality of the material. The second order came on 12/23/24, it was for a funny crewneck sweatshirt and a Boston Celtics Hoodie. The crewneck sweatshirt was fine, but I never received the Boston Celtics Hoodie, instead I was a sent a green Marlboro Cigarette hoodie. I contacted Besthunny about a return/refund. They offered me 15% refund if I kept the hoodie. I responded no, they then offered me a 30% refund, I responded no again, stating I wanted a full refund. Today they emailed me telling me I had to ship the hoodie back to them and pay the cost of shipping. That is bad business, I already paid for shipping the first time $13.50, and they sent me thr wrong item. It cost me $26.00 to ship the hoodie back to them today, with no guarantee of a refund. Below is what was sent to me oday regarding my return.

Carl Michael Q from Besthunny.com

[email protected]

Order id: IDJ02601

Here's our return address regarding the item/s that you want to return for a refund.

Your local post office will give you the return number and receipt which you need to send in this email.

Receiver: Michelle

Address: 9500 Santa Fe Springs Rd

City: Santa Fe Springs

State: California

Country: US

Zip Code: 90670

Phone: 580-969-8888

Return Policy:

1. We do not have any return labels. We only have the return address and the customer will shoulder the return cost. If any custom fees or taxes are incurred, it’s the responsibility of the customer. A Return Tracking Number and Return receipt are required for us to issue a refund.

2. We will refund the amount you paid for the items and if there's some shipping fee or applied discount, it will be automatically removed from the refund.

3. Your return package must be mailed out within 30 days from the date you received the return instructions

4. The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.

5. After receiving the return package, we will check if the package meets our return conditions, if it does, a refund will be issued to your payment method on file. Please check your payment account, the refund will be transferred within 7-15 business days.

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