Axzenia.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Axzenia.com, help other victims by adding it!
Online Purchase
Here is a sample of what this company replied back:
We can assist you with a return, however, it would have to come to our Romanian address (most of our customers come from the EU, that’s why we have it there).
Please note that shipping costs may be high due to the weight of the package & distance, and they’re the responsibility of the customer; but I spoke to my manager earlier and we came up with a few options that might be more beneficial for you.
We, as a company, will be at a loss on this order either way, so here’s what we could do to make things easier for you: We’re happy to let you keep the item (maybe it comes in handy one day, maybe it can be gifted), in order to help you avoid paying the hefty shipping fees, and we’ll still instantly refund you 20% of what you paid. That may end up being a little more than what you’d be left with if you were to pay a return fee, so I really think this would be a lot cheaper. We’ll take the loss, no problem. Your happiness = our goal.
If sizing was an issue, we can offer you a free replacement. You can still keep the current order, you would just have to pay for the replacement shipping cost to you - which is significantly cheaper than paying for a return (because we have contracts with carriers from here, due to our large shipping volume). You can do so here: https://axzenia.com/products/delivery-fee Just add the placeholder “delivery” item to the cart, go to checkout, pick a shipping method and complete the
order. * Once that’s done, please let us know the new size (and color) you’d like. etc...