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Sharing is caring! Having problems with Amazon Prime? Use ScamPulse to make a complaint

Amazon Prime Reports & Reviews (42)

- Houston, TX, USA

Automated recording stating “A charge of $499 was attempted on my Amazon prime account and to press 1 if this charge was not made by me”. I hung up and quacking checked my bank and Amazon account no pending charges were made.

You get a discount on the $199 Amazon Prime. I called Amazon and they are not canvasing for membership. I called the ScamPulse.com to report it. I am a retired veteran, I live in Shell Knob, MO.

- Howe, TX, USA

We have placed a hold on your Amazon Prime account for a fraudulent charge of $349 attached to your card, please call the Amazon Fraud Dept.

I did not pick up the phone, but they left a message that was broken up and the part I was able to hear concerned me so I called the number back 877-291-6222 and the ScamPulse.com answered.

- Port Clinton, OH, USA

I got a call from Amazon Prime saying someone was trying to charge $350 for a refurbished iPhone 6 on my Amazon Prime account. He told me to go into the Play Store app, search for Amazon quick support, then teamviwer quick support, install. I went into the app, and entered my email address. He kept popping apps for me to look at. He wanted to stop the old Amazon acount, and start a new one, adn enter a new password, which I gave him. He told me to enter the credit card number ending in 2692. He said he needed to charge me so he could reimburse my bank credit card. I called my credit card company and told them to cancel the card, and she agreed. I told him I cancelled the card, and my phone went crazy scrolling though all of my pictures and stuff. I called the Ohio Attorney General's office, they said to call the phone company. The phone company says the phone is fine. I also filed a police report.

- Toledo, OH, USA

"unknown" caller phoned my cellphone claiming to be amazon prime and thanking me for my subscription. I do not subscribe. The recording stated that if I didn't want this service to press one, which I did., after that the call was disconnected.

- Tye, TX, USA

The call came in a ladies voice saying my acct was being charged 34.99 dollars by amazon prime video. press 1 if you want to cancel and get a refund. went on line to see if acct was refunded and they took 3499.00 out of my shavings acct and place in in my checking acct saying they mistakenly typed in the wrong amount and the money would need to be transferred back. we called the bank and asked about this and they notice a transfer from our savings that we did not make. they were trying to get has to go to Walgreens and transfer the 3499.00 to them and then they would refund the 34.44. I have no idea how they transferred that money to make it look like it came from them. If i would have followed their plan

they would have stolen 3499.00 from us

- Trussville, AL, USA

Called the Amazon Prime Customer Support # listed on Google Search - 1877.272.8307. Acted like they were customer service, we were checking on some charges on our account. The representative said we had identity theft and multiple orders taking place all over the country.

They said they needed to verify our server and prove we were the real account. They said they would issue $400.00 of Amazon credit on our credit card to cover server verification. They wanted me to go to CVS and purchase 2- $200 EBAY gift cards so they could verify our server. the text they sent with the Amazon Credit was from # 1 956.378.6051. The is a Huge scam and the call after business hours at 7:09 pm cst.

- Indianapolis, IN, USA

I just received an email starting the card to renew my annual membership is no longer valid and to open an attachment to update my info. Nice try, but I'm not an Amazon Prime member.

SAYS THAT MY ACCOUNT HAS BEEN CHARGE 144.95 FOR AMAZON PRIME AND IF I PRESS 1 I CAN GET IT REMOVED HOWEVER I DIDN'T PRESS ANYTHING AND AN INDIVIDUAL WITH A FOREIGN ACCENT ANSWERS. OF COURSE I WON'T GIVE HIM ANY INFO AND I CALLED HIM A SCAMMER. HE THEN SAYS "YES, I'M A SCAMMER" I TOLD HIM I WOULD REPORT HIM TO THE PROPER AUTHORITIES AND HE SAID "GO AHEAD, HE'S NOT SCARED"

- Champaign, IL, USA

I received a forwarded email from this entity:

Amazon Notice ?

To: [email protected]

The email content is:

"Please update your payment information.

Dear customer,

Your Amazon Prime Membership is set to renew on April 9, 2020.

However, we've noticed that the card associated with your prime membership is no longer valid.

To update the default card or choose a new one for your membership, Please find the document attached and follow the on-screen instructions.

To prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default card.

If we can't process the charge for your membership fee, your Amazon Prime benefits will be suspended.

Sincerely,

The Amazon Prime Team

We receive three calls from (937)604-8526 at 9:52 a.m., 11:48 a.m., and 1:10 p.m. on Feb. 20, 2020, and one call from (508)690-4178 at 1:39 p.m. Feb. 20, 2020. All four calls were automated and asked me to press 1 to speak to a representative about my Amazon Prime account. These four calls were on my voicemail when I returned home today.

- Cleveland, OH, USA

I have been receiving calls from Amazon Prime on my cell phone. I spoke to the caller. He has my name and number. Identified himself as being with Amazon Prime. Max. He was rude. He asked if I spoke English. He wanted me to go to my computer Type in Amazon Prime and type in certain numbers and letter to cancel my subscription. i do not have a subscription with Amazon Prime. They would continue to bill me $39.99 if I don't cancel. I said how did you get my credit card number. He said Amazon Prime has it. I told him to stop calling. He said We will keep billing your credit card. I called the phone back that they called from 508-903-2158. It is not a working number. I think he is trying to get information from my computer. They could hack into my computer.

- Lyman, SC, USA

Received email stating my Amazon Prime account had expired and need to fill out an attached form with updated credit card info . My Amazon Prime account renews in September every year so I knew this was a scam . I’m afraid others may not think and just fill out the form prior to verifying through their account !!

I received an e-mail claiming confirmation of an amazon prime order made by me and being sent to someone in Ohio I have never heard of. I tried calling the phone number in the e-mail and the barely English speaking guy tried to get me to let him remotely access my computer. Fat chance! Don't fall for this.

- Cambridge, MA, USA

On September 14, 2019, I called a toll-free telephone number (not listed above - I do not remember it) from an online search that I thought was Amazon Prime customer support to inquire about a recent video charge to my account. The agent, later known to me as Sam Willson, said that we would need to screen share in order to access my account. I agreed and while screen sharing, he pretended to be very helpful in locating problems on my laptop such as uninstalled updates and my disabled anti-virus software, Windows Defender. He showed me information on my computer which he said needed to be corrected with new anti-virus software, and then showed me the website of MC Helper, including it's accreditation with the Better Business Bureau. At first, I was very skeptical and questioned him about whom he represented; Amazon or MC Helper. He confirmed that I had called Amazon and was very persistent in convincing me to purchase a trial plan with MC Helper to clean my computer.

I agreed to contract with MC Helper and paid $129.99 for a six month unlimited plan. I am filing a separate claim with the ScamPulse.com for MC Helper because on December 18, 2019 this same person, Sam Willson, posed as an MC Helper technician and eventually stole money from my bank account. I discovered that it was the same person who I had encountered in September when I reviewed my MC Helper contract and remembered that I had originally called Amazon Prime and spoke to that same technician. The 888 phone numbers above were listed on my MC Helper contract and the 805-323-3584 cell phone number is one the Sam Willson called me as an MC Helper technician. That cell phone listed Ventura, CA as it's location. I later discovered that the gmail address is one that he used to email a receipt in December.

California as it's location.

- Pataskala, OH, USA

I get multiple calls from multiple numbers, they are robocall recorded messages directing me through a phone tree about my Amazon Prime. I pressed number 2, and a man with an Indian accent came on the line and he said: "In order for me to stop your Amazon Prime account I have to have remote access to your account". He was persistent, kept saying turn on your computer.

- Robstown, TX, USA

I received a call from someone claiming they were from Amazon Prime. I did not answer the phone because I did not recognize the number, so they left a voicemail stating that I owed Amazon Prime over $300 for the online purchase of an iPhone. Neither I nor my husband made this purchase. We don't even have Amazon Prime. I did not call the number back and they did not get any money from us.

Caller said *** had a membership and she needed to pay $30 for her membership and Virginia said she didn't have a membership. Caller said they were in NY, but caller ID said Santa Barbara CA. They asked her if she had a bank acct, she said yes and gave the caller her debit card. *** called her bank and she is disputing this transaction and may find out whether it actually goes through 11/14/19.

Getting text msg 2 x daily for the last week. Have not responded since it seems like scam. I am a Prime member. I texted back “do not text this number or I’ll report” but they did. Must be computer generated:

“AmazonAmazon Prime picked you #4/50 for Alexa Friday this July 26th! You received 100 dollars! Complete this super short survey to redeem> alexaday.xyz Prime picked you #4/50 for Alexa Friday this July 26th! You received 100 dollars! Complete this super short survey to redeem> alexaday..xyz”

We were charged for an additional year of Amazon Prime. When we went to cancel the membership we were connected to a scam artist who said they would refund the charge and give us an additional $50. gift card through Amazon. At one point they hung up and shortly after we recieved a message from Chase that a 150. charge just came through. By the time we called Amazon, the scammer was in the process of charging 3 more 150. gift cards. What a headache and disappointment do not trust this number!!!

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