1(800) 515-2171 Reports & Reviews

1(800) 515-2171 Reports & Reviews (1)

- Iron Mountain, MI, USA

Reported details

Phone: 1(800) 515-2171
Website: Facebook Ad for Ted Nugent Tickets at the Island Resort and Casino
Country: United States
Total money lost: $277
Type of a scam: Online Purchase

On May 25, 2023, I placed an order for two Ted Nugent concert tickets (Box Office ticket Order No. 42039099) at the Island Resort and Casino; Harris, Michigan. The tickets were $103. each. I saw an ad for the same concert on Island Casino's website for $40. each. I instantly purchased two of those. I subsequently tried to cancel the two $103. tickets. I sent emails to the ticket sales office. The only responses I received were to resell the tickets at a much lower rate. I indicated to the email recipient that I did not want to resell the tickets but was requesting a full refund of the charges and fees. Emails were sent on: May 26, 2023; May 27, 2023; May 31, 2023; June 2, 2023 and a General Inquiry on their website on June 4, 2023. On June 5, 2023 I filed a Dispute with Discovercard. A temporary credit was issued to my account in the amount of $276.73. Yesterdday, June 19, 2023, my account was again charged the $276.73. I tried contacting the company using numbers 1-860-644-4000 and 1-800-5152171. I not able to reach a live body at either number. The latter number sent me through a menu to talk with a representative but that number only rang and rang. No response. I believe this company intentionally misleads customers with "Come On" ads to lure ticket buyers. The tickets I allegedly would receive were in Row 5 in the Orchestra C section. There is no such thing as an Orchestra Section according to the Island Resort ticket office. I will continue to reach out to Box Office for a full refund but feel buyers should be made aware of their unscrupulous activity.

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