Traveluro 2025 Reports & Reviews

Traveluro Reports & Reviews (23)

I stayed at the Cincinnati ohio location after working a 12 hour day was tired and when i went to check in the hotel didnt have my reservation. I sat in the lobby for over two hours and on the phone with their customer service one told me to wait while she contacted the hotel and i said im here you can speak with them now and she said we have to do it on our phone. Well the lady didnt call so i called them back spoke with someone who told me that he would call me back in ten min with confirmation to get checked in after 10 min i didnt recieve a call so i called them back and they sent a virtual wallet credit card which first declined and then the second one worked finally after 3 1/2 hours i got into my room but the next day i called demanding to talk to a manager and got the escalating team which i told them i deserved to be comped a room for all my troubles and they couldnt do that so i was told when i book agian to contact them with my confirmation number and they would reimburse me 50 bucks immediately. But i have to pay gor the whole cost first for them to do that. How fare is that.

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WATCH OUT: TRAVELURO ARE SCAM ARTISTS. I made two bookings with them (looked like great deals, of course). One booking actually worked, and the other they pocketed the money. Both of these bookings were at the same hotel. The hotel had never heard of the second booking, and Traveluro kept the money, claiming that they paid the hotel already. The hotel had never been paid.

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Victim Location 08540
Total money lost $554
Type of a scam Online Purchase

Traveluro is a hotel booking site scam. One pays them for rooms they have supposedly purchased at hotels around the country/world. Traveleuro takes your money, but they do not reserve the room for you. I got a hotel room through their website, I received a confirmation number by email, and I received another confirmation email the day before my arrival date reminding me of the particulars of my reservation. However, when I arrived at the hotel, there was no record of me and there was no room reserved for me! I spent an hour on the phone with Traveluro trying to sort it out. They kept putting me on hold and I kept getting cut off. They argued and argued and argued with me and stalled and told me to wait an hour and they'd fix it, or wait 30 more minutes as they needed to get in touch with the hotel...or wait for this or wait for that. Finally, I gave up. I demanded my money back and they did not want to give it back to me, they kept insisting that I simply stay in the lobby and all would be well in a few hours. I demanded a refund. I ended up driving 2 hours to find a place to sleep, my alternative being to sleep in my car, as the hotel I was supposed to have a reservation at had no rooms. What a scam. Traveluro has only one thing to do--book your room, and they do not do it. They just take your money and leave you stranded. Ultimately, one must pay twice for a hotel room: once to Traveluro for a fake hotel room and then again to the hotel where one finds a room on the day of travel.

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