Terry's Florist Reports & Reviews

Terry's Florist Reports & Reviews (97)

This company is the biggest joke , first of all they told me they had a shop in my town , well I thought to myself they must be new so I went along with it .long story short , I ordered a bouquet for Valentine’s Day to be delivered to my wife’s job , asked them on a specific time and he said yes . Waiting on my wife to call me and say thanks well it never happened . Called multiple times and they keep hanging up on the 4th call back a guy answered and told me to email them and I would get my money back , WELL IM STILL WAITING U [censored]

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I ordered a funeral spray from this florist on 02/11/2021 @n 4:02pm, they took $154.00's out of my then called me to tell me that they cancelled my order and my money would be refunded in 4 to 5 business days. This florist is a scam ! They get your card information then cancel your orders. I had to go to the bank and stop all transactions on my account what a pain. Stay away from this florist.

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I order an $80 bouquet on 2/2/21 to be delivered to a friend for her 90th birthday on 2/4/21. It was never delivered. I was told there was a "glitch in their email system". I was never contacted even though they had my email address and had sent a confirmation order. I asked for the flowers to be delivered today (2/8/21) as good customer service. Nope, "sorry, mam, the shop there has closed". Never, ever call 888-507-9738.

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Do not shop here! How convenient that they turned off customer reviews on Facebook! I've ordered flowers MANY times, not ever have I recieved such awful, rude, customer service. They sent a bouquet that had NOTHING that we ordered in it! Not one thing. And only refunded 25% without offering to send the bouquet that we paid for! We ordered Daisy Delight Deluxe, we recieved no daisies, it's an entirely different bouquet, even the vase. Your substitution policy shouldn't mean substitute everything without even contacting the customer. I will tell everyone I know to shop elsewhere. Horrible business

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I ordered a Peachy Keen Bouquet for my MIL Bday yesterday, I spoke in great detail of what I wanted. They kept trying to lead me to different bouquets but I was adamant that I did NOT want sunflowers (as the season is long past) I did NOT want a cinched vase, I was told a beautiful ribbon would be placed around the cylindrical vase to help hide the stems and I ordered 3 balloons, 1 was supposed to say Happy Birthday the others were supposed to be a pale peach and a pale green. NOTHING is as is was supposed to be. I just received an email back as I've been on the phone with them for over almost 2 hours. I just received an email back saying they have no intentions of refunding my $$ because they state they can substitute any flowers with whatever they have in stock. I'm taking this to the BBB and I guess my credit card company, They are fraudulent and are not even in Palmyra where they say they have a shop. TOTAL RIP OFF! DO NOT USE! You can see what they sent doesn't come close to what I ordered. UGH!

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The Better Business Bureau page seems to have been taken down. At least for their NJ site. They have random complaints at random places all over the country. What SCAMMERS.
Check out this site for more disgruntled customers:
https://m.facebook.com/TerrysFloristReview/
It was started by a person who was as unhappy with Terry’s as you and I.
Terry’s has disabled moments on their FB and Instagram pages. COWARDS!
They need to be shut down before they rip off hundreds on Valentine’s Day.

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Well, according to a multitude of complaints on the Better Business Bureau website they do not respond to complaints.
I ordered a “deluxe” garden bouquet to celebrate a beautiful 96yo women. She received a bouquet that I could have purchased in the grocery store for $25 and it was red, white and blue! Maybe to celebrate MLK day? Or the inauguration? Not sure? They present themselves as a local florist. A lie. I live on LI, they are located in NJ. Buyer beware...do not order from this flower vendor. I do not think they deserve the appellation florist. You are not able to leave reviews on their website. I researched and found not one + review on the BBB. Just a multitude of reviews with exactly the same complaints as I.
False advertising, misrepresentations, subpar product (nothing “deluxe” about the $75 bouquets I ordered). I feel they make their $ by falsely advertising and ultimately ripping people off. They are unethical and there is no mechanism available for accountability. Shut them down. I am going to attempt to deal with them through my credit card company.

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ordered flowers off the website and purchase the deluxe which was the pictured item but what was received looked like a cheap arrangement from a supermarket. Terry's said it was in line with their policy and value was the same so beware. You may not get remotely get what you ordered. Disappointment for the receiver as these certainly don't match the occasion or note on the card.

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This place is awful. Paid almost $80. Got something completely different than I ordered. They basically refunded me the handling charge. The flowers they delivered were half the size of what I paid for and were already turning brown. They told me they substitute when not available. Lmao they substitute dead random flowers. Below is expectation vs reality.

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The checkout price said the total price is $54.99 including free delivery. They charged my credit card $73.83. When I phoned them they said I didn't see the service fee in the lower right hand corner. I tried to print the page as a pdf but it disappeared as soon as I processed the order. I phoned up customer service and they are supposedly processing my request to cancel. I await confirmation of this cancellation.

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Like the comments above, I placed an order with Terry's on Dec 12 for Dec 22 delivery. On Dec 22, I received a call that they would have to deliver on the 23rd. So, understanding this is a heavy ordering season, I agreed. On Dec 23, I received a call that they would be unable to complete my order and would refund my money in 5-10 business days. After arguing with a call center in the Philippines, I was transferred to a 'manager' who refused to help. All i got was a 'sorry', we will be unable to complete your order. Then she hung up. My advice for flower orders in Indianapolis, NOT Terry's, for sure.

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I paid $79 for an arrangement Birthday Brilliance - sunflowers and roses, instead they sent red carnations with one rose and lots of greens. See photo. I also paid for the vase. That didn't come either. I assumed it was a mistake and asked them to correct it, since they were a local florist -as they claimed they were located in Mill Valley, CA where my daughter, the birthday girl, lives. They said only the manager could make that decision. I called and emailed many times, but the manager was always busy. Finally I get back an email asking for photos to prove my claim. I sent them in. Their response was to give me a $29 refund on a $79 order. I told them I didn't want a refund by the correct order. They emailed their decision was final. Turns out to be worse then I thought. They aren't even a local florist as claimed. Total 1000% rip off. Buyer beware!

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Worst flowers I have ever ordered. Two arrangements. One left at wrong address and left out in snow. Both looked nothing like photos. Paid $163 they offered me a $14.99 refund. SCAM. BEWARE.

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Scammer's phone 8885079738
Scammer's website www.terrysflorist.com
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Phone

ordered flowers for a funeral in one city (which said it was local) i got a phone call 1 hour AFTER funeral that they couldnt be delivered. Then they said the could send them to their address. I explained we are in another state and they said that was okay, they will find a florist in our state to have them sent. I called the next day and still havent recieved them. I called them and they never changed the address on file. DO NOT ORDER FROM THEM

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I placed an order last week, for same day delivery, and it was never delivered. I called customer service twice and was not able to get help. The representatives would not listen to my concerns, despite my multiple reassurances that my recipient never got the flowers. I am highly disappointed in this service. I was totally scammed out of 80 dollars.I confirmed with the rep that all details I gave were correct. All the rep did was tell me that I was wrong, and has yet to give me proof they were delivered. I even offered to have the recipient put in writing that she never received the arrangement, and he said that would not change anything.

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The pic didn't upload to my initial review. Total scammers

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Same experience as all of the other reviews...scammed by the company. Paid $140 for a bouquet and they delivered an abysmal arrangement. I actually paid to upgrade the bouquet they have advertised on their website. Emailed...called numerous times...offered $10 credit and then the so called supervisor hung up on me. I happened to be reading some horrible reviews online while he was reading my emails. I wish I would have read them before ordering. They portray themselves to be a local florist but they are NOT local. Total ripoff.

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Bait and Switch. Liars. Spent 200 dollars for their best arrangement. Got a small junky arrangement worth 20 dollars max. Scammers. www.terrysflorist.com. They are only online and imply on their website they are local.

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My email to Terry's Florist:
tried to order flowers for my parents tombstone in the Freelandville Memorial Cemetery in Freelandville, IN from your company. You are advertised that you are You advertise that you are a local company located in Bicknell, IN. which is 6 miles from Freelandville. That's obviously bogus. The person I talked to didn't know where the cemetery was located and needed an exact address for the cemetery. It only has a highway number; not a specific address. The town has a population of about 500. The person didn't know that nor didn't know the zip code or anything about the area but indicated that you deliver to towns all around Bicknell. I was planning to spend over $100+. I asked if they could text me a picture of the stone once the flowers had been placed. he said your business didn't have time to do that. He checked with supervisors and said it would be easier if they were delivered to my address and I could place them myself. The return phone call was also suspicious since the number didn't list instead I got a SPAM Risk warning. I live 6 hours away from my parents grave in MO. BE HONEST. Don't pretend like you are in an area where you aren't really located or else train your staff better. Your company sounds really suspicious and unprofessional. I called a different florist who had an actual physical address with a local phone area code, took my $150 order and offered to text a photo on here own. I didn't even have to ask. That's how real professional florists do business.

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Scammer's phone 888-507-9738
Scammer's website terrysflorist.com
Scammer's email [email protected]
Country United States
Type of a scam Counterfeit Product
Initial means of contact Not applicable

Inferior product. Not as advertised. Website shows one picture but actually shipped something totally different. My credit card was charged $84.53 for a total of 6 flowers delivered. I have called numerous times and emailed twice. I was told that with Covid pandemic flowers are not readily available and they cannot and will not partially credit because they did have a flower delivery to the correct address. I'm furious with their attitude and customer service. What a scam

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Run...Do NOT purchase anything from these scammers. I was charged $84.53 for an arrangement of 6 flowers. That is $14. each flower! I have called and emailed and then called again. I was told "sorry we don't credit if you are unhappy with your order". I told them their website pictures plus the cust service advise to upgrade to the deluxe should have been more than 6 flowers. I was told it is what it is at least there was a delivery. If you value your money at all, please do not throw it away on these lowlifes. Do NOT patronize!

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Terry's Florist Contacts

Terry's Florist associated photos:

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Phone:

+1 (888) 507-9738

+1 (505) 317-3727

Website:

terrysflorist.com

E-mails:

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Terry's Florist