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Puptexshop.com

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Puptexshop.com Reports & Reviews (1)

- Mount Pleasant, SC, USA • Apr 10, 2026
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I ordered a “Breathing Otter” separation anxiety dog toy from Puptexshop.com, but instead received a koala bear toy with a strong, unpleasant chemical odor. When I requested a return, I was instructed to ship the item back to China—even though the package I received had a U.S. return address. Returning it internationally would cost me over $30, which is unreasonable given that I received the wrong item.

I also informed customer service that the product I received does not match what I ordered. Their response was:

“I've checked with the team, and that is exactly what we send for otter orders. We don't have koala bears in stock, so even if we send a replacement, it will look the same as what you received.”

This response is concerning, as it confirms that the item being advertised is not what customers actually receive.

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