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Pristine Design Home Renovations

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Pristine Design Home Renovations Reports & Reviews (8)

Please do your research before hiring this "business" they have changed business names so many times as they have scammed likely hundreds of customers over the years. Michael Phipps used to go by My Kitchen Guys, Creative Concepts, Pristine Design & Home Renovations. He and his wife Lisa Phipps service mainly the Cambridge, Kitchener, Waterloo, Guelph, London, Stratford, Goderich, Listowell areas.

They claim to be a reputable business with many happy customers, but they have made a habit of taking deposits and not showing up, they use his fake "heart condition" as an excuse, they block clients numbers and ghost them. But when he does complete a job, the cabinets are not sanded or cleaned properly he sprays over dust and debris and grease. He fails to take the hinges off and properly tape and mask off causing lots of overspray. They then try to charge you extra if you want this done, they leave garbage behind claiming it is extra to remove it. They throw a BS contract at you stating this was all in the contract.

They have been known to steal personal property and many times police have been involved. He has an alcohol problem and has drank on the job. He has a lengthy criminal record as well as his wife. Mike has tried hitting on clients wives and been kicked off of jobs. These are not the type of people you want in your home. They act like they are reputable and have staff when they do not. They drive a black older dodge pick up truck with a topper, or a smaller dodge truck with no topper, or an older model white Mercedes SUV.

They have been known to use fake name before as well, has gone by Michael Fuel. In 2024 he opened a gym "Fuel Fitness" in Mitchell and offered yearly memberships and personal training. He took peoples money and it closed within 3 months. They were kicked out of the building for not paying rent.

They have moved from town to town but currently reside in Mitchell, Ontario. Unfortunately when the police get involved they're hands are tied and they tell you it is a civil matter, and that you need to go to small claims court. PLEASE DO YOUR RESEARCH BEFORE HIRING!

There is a page on fb dedicated to them called Stop Michael Phipps - Kitchen Cabinet Spraying Thief & Scam Artist. If you also google his old business names (listed above) you will find some info on them!

I hope this helps in saving some people your hard earned income and hire real professionals for your job.
Photo 1 proof in review #17801938 about Pristine Design Home  Renovations

+4

Michael Phipps and Lisa Phipps have finally exhausted and retired the Pristine Design Name and is now advertising as SprayCore!

They have the same old street signs in blue and white, and still the same game. They have a new website which looks like a major downgrade from the old one. It has many tell tale signs it is managed by them, lots of grammar issues and the layout is awful, no actual address or business owner details to avoid people actually googling the owner to do research. They have went to many efforts to have the old reviews taken down. If your on fb look up the Stop Michael Phipps page to see his path of destruction and many many unhappy customers for the past 10+ years they have been going.

+4

Michael Phipps will give you a great sell but he doesn’t know how to renovate or do anything correctly. If he does do any work, mostly he takes your deposit and disappears, you’ll then need to pay a real contractor to fix all the damage he does. He has a list of excuses which he uses over and over to avoid doing work, he is a scammer and has been for many years. He is 45 , arms tattooed, works with his father in law, vehicle is a black pickup, or black Hummer, or white Mercedes. This guy is known to Waterloo, Kitchener, Clinton, London police. He lives on Spence Cres., Mitchell Ontario.

+8

This company is not a scam. This company has been running for many years with very minimal complaints and many referrals and happy customers. They do great work despite what this customer has to say. They do have policies and procedures that are to be followed in order to have proper adhesion of products and proper finish. This does include making sure the kitchen is cleaned (dirt, dust, grease) prior to the arrival of the company. If these measures and not followed then it does void all warranty and will reflect on the finished product. Policies and procedures and put in place to ensure a good quality and lasting product and if the customer decides to neglect them then that is them waving any right to their warranty and jeopardizing their finished product.
Photo 1 proof in review #16283254 about Pristine Design Home  Renovations

This policy is just a scam so when they do a crappy job they can blame the client for not prepping properly. In what world does a company who professionally spray paints cupboards expect the client to do all the prep work then base their 'guarantee' on the client's work? Just smoke and mirrors to cover their lies! When they screwed up my kitchen this policy was not in place and he just sprayed over any dust, grease or dirt after PROMISING me he did all the prep work (I asked do I need to clean etc and he said oh no we do all of that!) Then trashed my kitchen too my money and never came back. That was 2019/2020 and here he is still at it.

Lies. Complaints are everywhere. Why is the pristinedesign.ca website not allow any reviews? Ah, because the comments ability is turned off and your wife Lisa Kraal has added fake testimonials and fake pictures and spectacular promises which suck people in, people who earn their money honestly. Your warranty is complete BS. You’re so full of it, despite claiming near death issues, you still take money !

Michael/Lisa, your computer time is better spent (then trying to explains away years of. Customer complaints, back to 2015! no wonder you move around so much!) viewing a few utube videos to learn how to properly prepare the cupboard surface before spraying, by first sanding, to remove grease and imperfections, then wiping down the dust, then priming, then sanding again etc... but you don’t care one bit, your goal is to take take take, as much $$$ deposits as possible from nice people. Go and get a real job.

The owners name is Michael Phipps.

He does a terrible job despite promising’a million dollar kitchen’. He sprayed over dust and grease. The finish felt rough. I had to sand and clean everything after he’d finished and then paint it again myself.

He never worked more than a few hours and always smelled of stale booze.

He refused to refund any of the money $9000 although the paint was chipping within a week.

Do not use this company.

+5
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