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Phishing Scam - Xfinity Impostor

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Phishing Scam - Xfinity Impostor Reports & Reviews (37)

- Deerfield Beach, FL, USA • May 22, 2025
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xfinity sent an email stating that there was a promotion offered by target that would reduce nthly billing in half for the next 3 years, all we had to do was purchase 3 gift cards at target for 320 dollars each. foolishly i did it. now we are out 960 dollars out. scammed out of all that money!

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- Rolling Prairie, IN, USA • May 21, 2025
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Got an email supposedly from Xfinity about my credit card being denied to pay my Xfinity bill.

HAHA

**** YES IT GOT DENIED, I DO NOT PAY MY XFINITY BILL VIA CREDIT CARD, NEVER HAVE.

IT WAS REPORTED TO XFINITY ABUSE SITE AND THE FTC, IT WILL ALSO BE REPORTED TO THE FBI BOTH VIA THEIR WEBSITE AND THE SNAIL MAIL TO THE FIELD OFFICE IN INDIANA

NOT SURE WHICH COUNTRY THIS CAME FROM BUT AM ASSUMING THE US/

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- Chicago, IL, USA • May 15, 2025
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This morning, I received the email below from the scammer and did not understand why my cable company would email me an email address I did not add to my cable account. I checked my online account and saw my bill has a $0.00 balance. Consumers, please be aware of this scammer and do not click on the link to make a payment until you verify your account or call your service provider.

Hello [email protected] , Ple?ase ch?eck yo?ur car?d inf?o an?d mak?e a pa?yme?nt.

We wanted to remind you that your Xfinity services will be suspended soon, and to say thank you for your time with us. It's been our pleasure to serve you.

As a reminder, here's a quick summary of your service suspension:

Last day of service: Thursday, 15 May 2025

W?e we?re una?ble to pro?cess? yo?ur re?ce?nt pay?men?t of $98.83 wit?h th?e Car?d on? fil?e. Pl?ease up?date yo?ur pa?ymen?t inf?ormat?ion or ma?ke a on?e-ti?me pa?yment toda?y t?o avo?id a s?erv?ice downgra?de.

If y?ou do?n't m?ake a pay?ment wi?thin 1 day?s, yo?ur se?rvice wi?ll be su?spen?ded. You can update your service, just visit My Account.

My Account

Sincerely,

Xfinity® Team

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- Powder Springs, GA, USA • May 12, 2025
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There's a scam email that is pretending to be a legit company. The scammers are faking to be Xfinity and they want you to update your payment method by clicking a link. The fake email literally has all of the real Xfinity's info. The only reason I knew it was fake, is because my payment method would never be declined. And the scam email had an Xfinity copyright from 2016. Xfinity's current copyright is 2025.

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- White Plains, MD, USA • May 09, 2025
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On May 9, 2025 at approximately 1:18 p.m. EST, I received a telemarketing robo-scam call from 1-469-862-0914 in which a machine left a voicemail that said, " This is from Comcast Xfinity we detected that the 50% discount on your monthly bill has expired and full charges will apply , please calls us back on number showing on called ID to keep your discounted rates thank you. I don't do business with company. I did not answer the call and let the call go straight to voicemail. I conducted investigation and found In recent months, a sophisticated phone scam targeting Comcast Xfinity customers has swept across the United States, leaving thousands of confused and concerned customers in its wake. The scam, which falsely claims that a customer’s “50% discount” is about to expire, has become so widespread that both Xfinity’s official forums and consumer protection agencies have issued warnings. Once again, I am not a customer of Comcast X-Finity so, my information must have been compromised This deceptive campaign preys on people’s fear of losing savings, using urgent language and social engineering tactics to extract money and personal information from unsuspecting victims. The Rising Tide of Comcast Xfinity Impersonation Scams The telecommunications industry has long been a prime target for scammers, with Comcast Xfinity being no exception. According to multiple reports on Xfinity’s community forums, these fraudulent calls have increased dramatically since early 2025, with victims reporting similar patterns across multiple states including Florida, Washington, California, Texas, and Maryland. What makes this particular scam concerning is its sophistication. In some cases, scammers appear to have access to basic customer information, such as bill amounts and payment dates, lending credibility to their impersonation of legitimate Xfinity representatives. This has led some customers to question whether Xfinity has experienced a data breach, though the company has not confirmed such an incident. Source: source: ********************************************************************************...⇄

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- Myrtle Beach, SC, USA • May 09, 2025
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Caller (267) 209-2011 left a voice mail message that my $50 discount was going to expire and that I should call them immediately using my caller ID. I have never used nor heard of them.

fishing scam?

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- Claymont, DE, USA • May 08, 2025
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Caller said it was representing Comcast/Xfinity Cable Company and left the voice mail message: You missed this call which was offering you a 50% discount on your cable bill. When I called back I was put on hold when I ask questions and the. I was hung up on. I questioned if the call was a scam!

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- Lexington, SC, USA • Apr 29, 2025
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call received 223pm EST stating Hi there, this voicemail is from Comcast Xfinity Your 50% discount on monthly bill is now in final removal status due to no response Once processed, this discount...............

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- Calumet City, IL, USA • Apr 29, 2025
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Phone call received from a wireless caller claiming to be from Xfinity Comcast. They had my full name and subscription information. They offered me a discount and wanted to know how I paid my bill. When I questioned them they became rude. I ended the called and they called back and started using derogatory words with sexual content. I ended the call. They called again and my husband answered, they asked for me and he told them I was not available.

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- Crystal Lake, IL, USA • Apr 21, 2025
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txfinity called from 612-556-0195 on Wednesday April 16th 2025 about a promotion to reduce my cable bill to 155/mo for 3 years as a promotion with Target The representative name was Jerry Smith and he instructed to buy 3 target gift cards from jewel osco each card for $310 and then to call 877-631-5483 and give promotion code of XFI0790 and then give the gift card information that was done on Thursday April 17th and then Friday April 18th received a text from 601-301-3406 that payment did not go through and I called them back and it was an issue they said with the gift cards from Jewel and they will refund me only if I purchase gift cards from Target so I did and again the payment did not go through because his name was Mike -he said I did not give him the XFI0790 code and then I called comcast and they told me this was fraud my cell is 815-355-2950

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- Ogden, UT, USA • Mar 14, 2025
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They called claiming to be from Comcast xfinity and trying to refund money that Xfinity overcharged me. They wanted access to my bank account to give me back money that was over charged. Once I said no they hung up.

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- Vienna, VA, USA • Jan 28, 2025
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They offered a promotion on my Xfinity bill in connection with a partnership with Target. They would reduce my bill 50% if I would purchase Target gift cards for an amount equal to one year of billing charges and the next 2 years of billing would be at the 50% reduced rate.

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- Lancaster, PA, USA • Jan 08, 2025
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Tried to reduce my xfinity bill by 1/2 for next 3 years. Asked to pay first 10 months with target gift cards

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- Swarthmore, PA, USA • Dec 21, 2024
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Contacted for payment information, about a online payment I had recently made to Xfinity. The email stated that I needed to update my payment information because of a problem processing the payment. I was directed to a site which asked for credit card information, and other identifying information. I did not provide the info and instead checked with Xfinity. i then changed my password.

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- Houston, TX, USA • Dec 16, 2024
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“Hello this voicemail is from Comcast Xfinity we've detected an issue with your account that will remove your 50% discount on monthly bill unless resolved today call back immediately at the number displayed on your caller ID to resolve this issue thank you…

Called back about the matter person answer the call ask for my phone number and zip code told me to hold phone went silent then call hung up.

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- York, PA, USA • Dec 02, 2024
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Caller was calling to extend a reduced Xfinity rate of $125/mo for 3 years. Needed an upfront 4 months payment of ($500) in advance. Sales agent named leo Cooper.

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- Richmond, VA, USA • Oct 09, 2024
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I was sent an email impersonating an XFinity missed payment. I called and received instructions to pay the company. Tired from work, I didn't consider it and paid. I froze my card immediately after.

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- Naugatuck, CT, USA • Sep 24, 2024
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The scammer called and said he was from Xfinity, which is my cable company giving me deals i He knew my Xfinity account he was able to text me through Xfinity. He was able to send me passwords passcode through text through my Xfinity account.

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- Baltimore, MD, USA • Sep 16, 2024
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Since August 25, 2024, I have been receiving emails from what is supposed to be Xfinity (Comcast). I received approximately 10 to 20 messages a day telling me that my service will be interrupted due to nonpayment of $98.83. The latest messages I received are stating that my service will be suspended the next day. On or about September 6, I contacted Xfinity (Comcast) via telephone and was told by the representative that my account was current. I had a zero balance due. I thought the problem was because when I opened my account I went through one of their contractors. In order to set up my account, I gave him information from a voided check which included my account number and routing number. The first emails I received was telling me to update my payment method so I changed my payment method to credit/debit card. Also, I noticed on some of the emails that the "from" address is different on each email and some have names of companies which are not Xfinity or Comcast. I am getting frustrated because I can't stop the emails from coming to my email. At first I was marking the emails as spam but the representative from Xfinity (Comcast) I spoke with told me to stop opening the messages. I only opened a message today to get the pertinent information that this report was requesting.

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- San Andreas, CA, USA • Sep 11, 2024
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I called xfinity and made a payment arrangement. Someone supposedly from xfinity called me several times the day of payment. Thinking i was paying my bill I gave my information and they now keep trying to debit my account.

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