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Phishing - Fake Home Warranty Scam

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Phishing - Fake Home Warranty Scam Reports & Reviews (17)

- Franklin, VA, USA • Apr 23, 2025
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We received a letter that APPEARED to be from our initial mortgage processor stating that we needed to extend our home warranty. Our initial mortgage processor handed our mortgage off to another company, and we still have our builder warranty, but my husband called anyway. The individual claimed to be a part of Presidential Bank. Marissa at extension 327 is who we spoke to. She offered another number to call her directly at 888-421-5994. She pretty much was trying to sell us a home warranty plan. Initially for $4.7k and then dropped it to $3.8k when she found out my husband was military. I asked her questions about the coverage and then went over with my husband that we still have our builder warranty until the end of this year (over 6 months left) and that it's really pointless to pay for a warranty that's only going to last until 2028 at this point until our builder warranty ends. My husband honestly didn't want the warranty, and so he tried to say he just couldn't afford the coverage (because he can't just say no, and usually if you don't have money, they just end the conversation. Which was his goal.) SO that doesn't work, she rebuttals, and he asks for me to hop on the line. I ask her again what the coverages were, the payments, and then broke down the cost that would overlap our already existing builder warranty. This is when she started to rebut me and say if I ended the call, I'd never be able to receive this coverage again, to which I made a valid point that I can purchase a home warranty from anywhere; it doesn't have to be from them. However, this is when she doubled down that she was a part of Presidential, and she was a first party, and she offered the best coverage, and if I'm too broke for it, to just say that. This started a whole argument because, again, it was about the fact we were having overlapping warranties. She started laughing and told me to get off her phone, to which I said I wasn't and she can't tell me what to do. I told her she was becoming unprofessional at the seams, and it's just an awful look. She knew she wasn't getting me off the phone, so she put me on hold. Which was fine; at this point I wanted to eat her time. I started looking back through the letter, and that's when I saw it!

At the very bottom, in the smallest of fonts, there's a line that says, "Not all consumers have previous coverage. Home Protection USA is not affiliated with your current mortgage holder. Florida License G008408.

So I start having my huband look that up, she comes back on the line and demands my card, I told her no, I'm only there to eat her time. I wanted to speak to her manager to which she claims she was the manager. I started laughing and told her that unless she was ******* **** **** **** ***** ain't no way in heck she's a manager because she is the definition of unprofessional. She claims that I would attempt insurance fraud, and that's why they need a down payment of $295 to start the warranty, and I can just cancel if I don't want it after 30 days. I said, "What are you talking about, insurance fraud?! I'm not bent on the down payment; I'm bent on the overlapping warranty." So she starts laughing, calling me broke. Again, all fine- I want to eat her time. The more time she's on the phone with me, the less commission she's making with someone else's call. She puts me on hold again.

My husband, through all of that, found that Home Protection USA is NOT affiliated with our bank. When she came back on the line, she was quiet and heard me say, "She was posing as someone from the bank, and she's not."

That's when she hung up.

So, just read the letters, even the small font at the bottom. This letter was signed by Andy Perkins, but this is totally a scam. If they get nasty when you start rebutting them, it's a scam. Just eat their time. They won't hang up because they believe they can bully you into paying. Don't let them, you can get home warranties from any company you choose.

Last thing to note, I've been trying to find their business through their license number and as of yet- I can't find it so it looks like this is a whole illegal operation.

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- Burke, VA, USA • Mar 21, 2025
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@3/21/2025@2:17pm, Friday; called # and answered by a self-identified Shawn Parker, Cust Svc Mgr.

He expressed a desire to a) "renew" my subscription, or b) "red-flag" my account.

I asked for his supervisor, and he expressed that he is the top-supervisor. When I asked for the contact telephone number of the office, which is "over-seeing" his office, the telephone went dead.

* ****

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- Brooklyn, NY, USA • Mar 12, 2025
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final notice for home warranty.

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- Gaithersburg, MD, USA • Mar 07, 2025
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Got the letter that the home warranty will expire, and I need to call the number ASAP

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- Stephenson, VA, USA • Mar 07, 2025
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I received an official looking letter stating a notice of my home warrenty. They didn't have my correct name and my home was purchased for cash over 30 years ago.

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- Womelsdorf, PA, USA • Mar 07, 2025
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Received post card informing me that my home warranty was expiring on 03/28/25 and I needed to register for continued protection. The post card indicated that their information came from the County Deed Records! That raised a red flag! I searched their phone number. I found on here that a scam complaint has previously been filed against them. In addition, they listed the Component Carrier as Mechanical Systems and that number does not belong to Mechanical Systems!! I did not call them!!

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- East Islip, NY, USA • Oct 22, 2024
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post card to elderly couple with deed info on back of card

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- Matamoras, PA, USA • Jul 23, 2024
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Received many letters telling me my home warranty may be expiring or has already expired and that a failure to call and prevent a potential lapse in coverage could result in me being liable for all costs associated with any home repairs.

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- Waldorf, MD, USA • Jul 17, 2024
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I received a Final Notice letter from the Home Warranty Department. The letter stated to call 1-800-692-4491 to set up coverage and to respond by 07/26/2024. When I called the number the representative told me about the coverage and said in order to start the coverage I have to pay a deposit of $295.00. The representative kept asking for my expiration date for the card I was going to use. They also stated if I did not pay it today then I would not be eligible for coverage. When I asked for their website they gave me a bogus site. I disconnected the call.

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- Harrisburg, PA, USA • Jul 09, 2024
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You call up and it’s a home warranty group and then they tell you only if you ask who actually does the policy nowhere on the mailing is there an address or a name or a physical address? I ended up telling the person he was shady

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- Arlington, VA, USA • Jul 03, 2024
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County Deed Records; Warranty Replacement Notice - Registration required for continued protection; contact us so you don’t have a lapse in coverage. Registration ID: 167CC00388; Pin: 0423.

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- Germantown, MD, USA
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Home Warranty division requesting to renew home warranty. Only phone number included, no address or website.

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- Clinton, MD, USA
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Received a card in the mail about a warranty replacement notice for mechanical systems at my dwelling and requesting that I call 1-888-413-5452 for uninterrupted protection. Notice included a registration ID number and a PIN number. Had no company name and was “supposedly” from the Home Warranty Division/County Deed Records. I did not call the number but instead looked it up and found that the phone number was associated with a scam.

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- Salisbury Mills, NY, USA
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My mother regularly receives these types of scam letters for an expiring home warranty, which is nonexistent. Only ID of company is the phone number 800-705-9301. No company name, email, URL or address provided. Envelope is printed to appear it is sent from St Louis MO under USPS permit# 5497. Call center hrs are listed as 7 am to 7 pm CST.

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- Bethesda, MD, USA
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Received a letter in the mail saying that I had not yet activated my home warranty and to call 1-877-671-1027 immediately or risk my home warranty lapsing.

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- Arlington, VA, USA
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Letter with FINAL NOTICE at the top, listing my original lender and requesting that I renew my home warranty. My mortgage is no longer serviced by this lender and the letter is phishing for me to call the number and renew my home warranty. The only contact information in the letter is the phone number. It says in all caps that it is extremely urgent & time sensitive - immediate response requested.

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- Philadelphia, PA, USA
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Named mortgage co. Used urgent language that leads reader to believe out of compliance, financially liable & home at risk

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