Peony Pavilion Scam Reports & Reviews (1)
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Reported details
The first delivery went to Hawaii....They have been irresponsible and unable to conduct business in a professional manner. They offer no recourse at all for failure of delivery..here is the multiple emails
>
To:
[email protected]
Fri, Dec 30 at 5:11 AM
Dear Customer,
Your new package have shipped out. this is the tracking number: LR*********CN
pls check with this link :https://t.17track.net/en
In general, the estimate time-frame of arrival is about 15-35 working days. pls be patient! Any question feel free to contact me.
Thank you for your understanding and support!
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 12/29/2022 10:39
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
Still no ice machine. Where is it at
Sent from Yahoo Mail for iPhone
On Sunday, December 4, 2022, 8:39 AM, Dana Isaacs <[email protected]> wrote:
I have waited long enough.......Give the dam refund!!!!!!! This is ridiculous! This continual correspondence has yet to tell me when it will or if it will arrive.....All you can tell me is to be patient and the product is on the way. Show me proof of the product and the tracking of this alleged delivery.
Why is a refund not possible....you have yet to deliver the product and still have not answered as to why to cannot refund. You only state you cant.....give the reason why!
I have dealt with this long enough this will be turned over to BBB. At least then they can inform others and I will myself not to have any transactions with you.
On Friday, December 2, 2022 at 10:56:44 PM EST, stripe <[email protected]> wrote:
Dear customer,
Your new package is on the way.
hope you can wait a few more days about the tracking information updating. if you have any problems after receiving the package, please contact me again,thank you
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 12/2/2022 10:08
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
I have been patient and still have not received anything. This is ridiculous. This is a scam.
Sent from Yahoo Mail for iPhone
On Monday, November 7, 2022, 2:39 AM, stripe <[email protected]> wrote:
Dear customer,
You can see that our products are relatively low-priced, and their profits are very low.
Losing the parcel is also a great loss for us.
Due to the mistake made by the express cargo, we need to bear the additional freight charge ourselves.
Sorry, we are unable to provide you with a refund.
In this case,the solution we provide you is that we can resend a new package for you.
You do not need to pay any additional fees, but you need to wait a while longer.
Looking forward to your reply.
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 11/5/2022 18:30
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
Obviously you take peoples money and do not follow through with the product. It’s now November 5th and still nothing has been received. Give the refund now.
This is ridiculous. You cannot be in business much longer the way you conduct it.
REDUND MY MONEY!!!!!!!!
I have not received anything from you. You have no problem taking my money but you can’t send the product I ordered
REFUND MY MONEY!!!!!!
Dana
Sent from Yahoo Mail for iPhone
On Wednesday, September 28, 2022, 2:57 AM, stripe <[email protected]> wrote:
Dear customer
We are so sorry about that.
If you still have not received your package,we can arrange a replacement for you within 7 working days.
In general, the estimate time-frame of arrival is about 15-35 working days.
And a new tracking number will be provided after shipment.
Hope you can wait for the new package to arrive.To express our apologies, we can give you the greatest discount when you receive the package.
Looking forward to your reply ,thanks
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 9/27/2022 20:41
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
I have not received the item at all......this is becoming very frustrating....just do the refund because I am finished dealing with you about this matter. This has been handled so unprofessional.....Cant believe you handle your business this way.
Again, give the refund and you will no longer here from me....I dont want the ice maker now and have already gone found one that was actually delivered to me and I no longer need it, after waiting patiently for an item that has never been delivered.
Refund the money!!!!!
Thank you
Dana
On Tuesday, September 20, 2022 at 10:10:47 PM EDT, stripe <[email protected]> wrote:
Dear Customer,
I'm sorry to keep you waiting for so long. Have you not received the package that we asked the logistics company to re-deliver to you? We will feedback the situation to the logistics company.
Best Regards.
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 9/20/2022 23:06
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
The item has never arrived and its been 2 weeks.....Refund the entire amount for the item ordered and have not received.....If this is how you conduct business this is obvious you will not be in business long.
Again, very frustrated and over this entirely. Refund the money now. Item has not been sent to me at all.
Thank you
Dana
On Wednesday, September 7, 2022 at 10:13:38 AM EDT, Dana Isaacs <[email protected]> wrote:
This is unbelievable. After numerous requests to refund the money you are still refusing. The product was not delivered to my address nor do I want a product that was delivered to another address with the possibility of that person using the appliance and then
You want to send it to me. I will not ,after it has been delivered to someone else feel safe using it.
Keep the product and issue the refund.
Dana.
P.S. I will be turning this over to the BBB. I’m certain with the current world situation with Covid they will be glad to assist in this problem.
Sent from Yahoo Mail for iPhone
On Monday, September 5, 2022, 3:56 AM, stripe <[email protected]> wrote:
Dear customer,
Thanks for your cooperation. We have registered and submitted the correct address.
The logistics chamber will arrange re-delivery.
The tracking number remains unchanged, please wait for a week.
Thank you for your support and understanding
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 9/3/2022 22:06
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
Dear Stripe,
I have been patience throughout this process. I have already found a replacement for the item I have never received.....I want a full refund. This has been so frustrating just to get an ice maker. It is not my fault it was delivered incorrectly. You have no customer service at all.....You have not offered any help with this matter other than your apology and resubmit my address.....Give the refund and you figure out how to get your icemaker from the address you delivered it to.
Very frustrated,
Dana
On Thursday, September 1, 2022 at 10:14:10 PM EDT, stripe <[email protected]> wrote:
Dear Customer,
I'm sorry to hear that your package was delivered to a wrong address.
It may be that some unforeseen problems occurred during the express delivery, so the package was not successfully delivered to the correct address.
In this case, we can arrange re-delivery for you.
Please provide the correct and complete delivery address, and the logistics chamber will retrieve the package and arrange for redeliver to the correct address as soon as possible.Please wait about a week.
Thank you for your cooperation and understanding.
Best Regards.
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 9/1/2022 22:51
To stripe<[email protected]>
Subject Re: Your PEONY PAVILION LIMITED receipt [#1172-3705]
LV***-**-****CN
Delivered (10 Days)
China
China Post
United States
USPS
2022-07-22 14:33HONOLULU, HI 96818, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 2:33 pm on July 22, 2022 in HONOLULU, HI 96818.
Here is the tracking info
On Thursday, September 1, 2022 at 10:49:15 AM EDT, Dana Isaacs <[email protected]> wrote:
According to the tracking number the ice machine was delivered to Hawaii. Clearly that is not my address. I live in Kentucky. The address was entered correctly on my invoice. Again, I would like a full refund of my money. I did not have it sent to Hawaii
Thank you
Dana
On Monday, August 29, 2022 at 10:13:10 PM EDT, stripe <[email protected]> wrote:
Dear Customer,
Your package has been sent.
You can enter the tracking number LV***-**-****CN to check the express information through this link: https://www.17track.net/en
In general, the estimate time-frame of arrival is about 15-20 working days, and please allow some days to update.
Your patience and understanding will be highly appreciated.
Any questions or concerns, please feel free to contact us.
Best regards
---- Replied Message ----
From Dana Isaacs<[email protected]>
Date 8/30/2022 06:03
To [email protected]<[email protected]>
Subject Fw: Your PEONY PAVILION LIMITED receipt [#1172-3705]
Here is the order confirmation of the ice maker I ordered.......At this point with not receiving my merchandise....I want a full refund.....
I have been patient about any possible delay but still have not gotten anything.....
Please refund my order.
Thank you,
Dana
----- Forwarded Message -----
From: PEONY PAVILION LIMITED <[email protected]>
To: "[email protected]" <[email protected]>
Sent: Tuesday, June 28, 2022 at 10:26:35 PM EDT
Subject: Your PEONY PAVILION LIMITED receipt [#1172-3705]
Receipt from PEONY PAVILION LIMITED
Receipt #1172-3705
AMOUNT PAID
$49.99
DATE PAID
June 29, 2022
PAYMENT METHOD
Mastercard - 7091
SUMMARY
Order Number:7SC96-2PVBNR1 $49.99
Amount charged $49.99
climate PEONY PAVILION LIMITED contributed 0.5% of your purchase to remove CO2 from the atmosphere.
If you have any questions, contact us at [email protected] or call at +44 7360 860290.
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You're receiving this email because you made a purchase at PEONY PAVILION LIMITED, which partners with Stripe to provide invoicing and payment processing.
Thank you.
Got it.
Cool.</[email protected]>*************************************************...⇄