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Matsato.com

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Matsato.com Reports & Reviews (4)

- Atoka, TN, USA
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The company took my payment and refuse to provide the product I purchased! They kept advising me to check with my neighbors and I did and still no products

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- Florence, AL, USA
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I went to the website and wanted to order a knife. I clicked on the option to buy one knife, but after completing the purchase, I realized they had charged me for three knives. I sent a confirmation email, but the tracking system told me it could not find my order. I still haven't received the knives, and there has been no response from them.

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- Mill Hall, PA, USA
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Ordered the product on 12/29/2024 and paid that day to PayPal.
They keep telling me the shipment has been delayed due to weather since the 13th of January.
Only automated responses when I inquire at Matsato.com

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- Hayes, VA, USA
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On 6/28 I ordered ONE knife and ONE sheath. I was billed for two separate transactions totaling $143.32 for the single knife and sheath plus four more of each. I immediately attempted to cancel and discovered that there is no way to cancel on your site. I had a chat window open for 30 minutes with no response. I filed a dispute with Paypal and they have been as useless. I finally received a RMA but was instructed to ship to an address in Lithuania.

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