Lux Vitalities Reports & Reviews (1)File a complaint
Total money lost $350
Type of a scam Online Purchase
On Instagram, there was an advertisement selling skin care products reduced to clear. This product (Lux Vitalities, distributed through UK but home office in Slovenia) was added to my cart for $6. I decided to buy it, since it was only $6 for a 30mL face cream and 50mL toner. They sent me the product. Two weeks later, without my consent, they charged my visa $180. In a month, they sent me another batch and charged my visa another $130. With the arrival of the second product, I realized that it must be a scam because I did not order more product and realized they must be, or will charge me for the second product. Indeed, they had. They had charged my card $350. I contacted them via email (no 1-800 only a long distance number) and followed their instructions to return the product. They received it, but will not refund my visa. I complained that they continued to charge my visa without my consent, and they claim that by purchasing the $6 product, gave them authority to charge me monthly. I have reported them to my financial institution and they are aware of this scam.