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SCAMPULSE
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SCAMPULSE
If you know any contact information for Live PC Expert, help other victims by adding it!
My wife and I have been victims of a scam this weekend.
While using her computer to browse the web, an error message appeared: a blue screen informing the user to contact immediately a Microsoft Certified Technician and not shut down the computer (see attached screenshot)
We called. A technician required remote access to the computer and told us that our computer had been left unprotected since we installed Windows 10 and malware was now infesting our computer. Our only solution was to sign up for their protection plan (from $249 a year to $449 for 3 years). I was asked to start registering when I found out that the company was not Microsoft but Live PC Expert. I asked them why they were not Microsoft as mentioned in the error message and why I should trust them. Then they kept mentioning that I would receive a legal document via email and that they were accredited by the ScamPulse.com.
I told them I wanted to check their identity before committing to anything and they started to find weird reasons to prevent me to do that.
When I checked online on another computer, I read about the "fake blue screen scams from technical support providers" and understood that I just experienced it. I decided to ignore the error message, restart the computer and everything was fine. My computer was indeed protected and they had lied to me all the way.