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Litfad Reports & Reviews (76)

- West New York, NJ, USA • Jan 29, 2024

I had ordered a piece of furniture from Litfad.com. After waiting for 7 weeks after the furniture arrived it was completely damaged. I immediately contacted the manufacturer. Instead of owning upto the mistake they refused to pay for the return shipping and take the product back. They kept insisting on giving replacement parts which is completely unacceptable. In this case the entire piece of furniture was poorly manufactured and damaged. They clearly stated on their website that if a product is RECIEVED damaged the shipping company in this case litfad would be responsible for the shipping fee which they completely denied. I am not the only customer they have done this with there are several others. Don’t do business with this company at all. I would say they should be barred from selling their products in the USA

- Seattle, WA, USA • Dec 27, 2023

Furniture was terrible quality, not at all what's advertised on their website. Wooden parts were so poorly manufacured, looked like made by kids. Stay away from them!

• Dec 04, 2023

If I could give negative star rating I would.
Bought set of bedside drawers. Arrived with no screws to put the thing together, all parts chipped, shoddy, cheaply made, items not fit for purpose. Customer services got to 40% discount if I keep them, obviously told them no. Absolutely Sh*** products and company.
Just a few photos as to many to upload

In reply to your response about your so called VIP customer service which I presume stands for VASTLY INADEQUATE PRODUCTS customer service as it is none existent, not customer focused whatsoever. I have been in touch with them and to no avail at this juncture. And It it not one screw that may have fallen out of the packaging it is the whole bag of screws and fixings.

Proving a point just received an email as follows

Thanks for your feedback. We have considered your needs again.
We have previously paid the shipping fee to the logistics company.
Excluding this cost, we can apply for an 80% refund for you if you rewrite a positive review for us. Can you accept it?
Please advise
Regards,
Litfad

If they think I am actually going to change my review they are deluded. They have just proved themselves as a charlatan company and will try and bribe customers for their benefit. DO NOT BUY FROM THEM
Charlatan company who try to bribe for good reviews
Charlatan company who try to bribe for good reviews
Charlatan company who try to bribe for good reviews
Charlatan company who try to bribe for good reviews
Charlatan company who try to bribe for good reviews

- Ashburn, VA, USA • Oct 31, 2023

A desk was ordered from litfad.com on Aug of this year and the product they sent was broken even after resending it again. Clearly the quality is so bad that it could not survive shipping. I asked them for a full refund, but they refused, asking for the parts back which would have cost me at least the same amount I originally paid for it sending it back to Hong Kong.

Order number:******

• Oct 30, 2023

I ordered a wall lamp for my bathroom, and this time I didn't take time to check reviews about the seller.
On the website, the item looks really classy (the price is rather high, in comparison whith what you find in french shops), but in reality what you see on the website is just nice 3D pictures, which are nothing to see with the real product. I received, straight from China, a defective LED wall lamp, made from the lowest quality standards you can imagine.
The customer service is really annoying, they do answer, but they do not answer your requests. After 35 emails exchanged, and a video I was forced to shoot to prove the product does not work, I was being offered a 40% refund for a non working product... After reviewing my experience on TrustPilot, they offered to refund 60%, but in exchange I have to withdraw my review and give them 5 stars! They are pitiful, do not loose your time and money with these scammers!

+1
- Englewood Cliffs, NJ, USA • Oct 16, 2023

I came across their website through an online search. Products seemed of great quality, legit. I was told delivery would occur 3 weeks later. 3 weeks came, nothing. They told me 2 more weeks. 2 more weeks came and kept using excuse that it would take 12 weeks even though that’s not what their website said. When I asked them to cancel order and refund me, within hours delivery showed up on my doorstep. There were no instructions attached and they emailed me instructions in Chinese. When I assembled it, it was NOT what I ordered. Something entirely different and when I stood it up (bookshelf) it instantly snapped down the middle and collapsed. Bearing 0 additional weight just as it was. I proceeded to call and email but demanded I take a photo, put it back in its original packaging and pay for someone to come pick it up and ship it to back to them. Shattered into thousands of pieces. I laughed. I sent them the picture of damaged product and told them to send someone to collect their trash from my driveway. Nobody did. For 6 months I fought with them and my credit card company as I later found out through a search online that this is a fraudulent company scamming people of their money. I’ve supplied endless amounts of proof to the credit card company on a number of occasions. I eventually gave up giving the same argument every 3 weeks. This company has been reported to the fbi, IRs and more and won’t stop until they are removed so they can stop scamming people like me. I’m out $800. Something I could’ve used towards paying bills, investment, putting food on the table. Anything else. Something I’ll never get back ever again.

+1
- El Segundo, CA, USA • Sep 14, 2023

Litfad is advertising furniture and home goods. They are counterfeit and obviously made with poor quality that does not match the description. Measurements, color wood, and style completely off. See photos

• Jul 26, 2023

After ordering a desk on 6 June 2023 - now almost 2 months later - NOTHING. I wish I’d checked the scam index first as I normally do. Previous reviewer correct - the tracking platform is also a scam! Don’t think twice or think “this won’t happen to me” - just don’t order - period. If it ever arrives (hahaha), well, actually it won’t. Now lodged a complaint with bank and they are trying to get my money back. Uuuggggh now looking for another desk!

• Jul 24, 2023

I ordered a coffee table. The box was completely destroyed on arrival. The tabletop was damaged. The table was poor quality, it was very cheaply made. They refused me a full refund. I was told the best they could offer was 40% of my refund but I had to keep the damaged table. My only other option was to return it and cover the shipping cost. Upon receipt of the table, Litfad would issue me a refund after deducting the shipping cost they spent when sending it out to me even though it arrived damaged. They acknowledged and accepted that they are responsible for the condition the table arrived in but they were not accepting financial responsibility for it. I’ve never heard anything more ridiculous in my life. They are scammers and the website should be shut down.

+1
- San Jose, CA, USA • May 03, 2023

The website litfad.com looks incredibly legitimate. Even says verified by the BBB. Even has option for Klarna payments. But there are absolutely no mention that the item will have to be built separately. On other review websites (ie Trust Pilot) there are 1 star reviews with customers saying the item does not match the quality shown in the photo. The website has no means of putting your own review. I placed the order on 4/21/2023. The standard shipping on their website says to western US it will take 25-30 days, but through email the customer service says delivery date is now 7/03/2023.

• Jul 04, 2023

Have you received your item yet?

• May 01, 2023

If ever I buy a piece of furniture from this company again, it will be because I’ve been afflicted with dementia, and I can’t remember the excruciatingly agonizing experience I’ve just had with them.
I ordered a pair of night tables from them. They looked beautifully designed and were just what I needed. I didn’t mind that I had to wait two months for delivery. The company did not help with tracking, but I could track their progress by checking the updates of the cargo ship. I am resourceful. However there were no assembly instructions. After contacting them, they sent poorly drawn, wordless instructions. My son, who has engineering skills, came to the rescue, and the first table was eventually assembled. The craftsmanship was shoddy, but the price was so reasonable that I overlooked that.
The real problem occurred with the second table. They shorted me on hardware. Contacting them led to weeks of frustrating email exchanges and no hardware. The hardware was proprietary, or at least impossible for me to find at the many hardware stores I trudged to. Not to be found online either. So I was left with a pile of lumber. All they needed to do was mail 4 small pieces of metal, the missing hardware. They promised. They even said they mailed them and offered a 10% refund. They lied. After weeks of waiting, when the hardware didn’t arrive and the refund wasn’t posted and my pleas for attention to the hardware problem was ignored to the point of being ghosted, I filed a claim with Paypal. This is when their knives came out. They called the missing hardware an “order” and wanted to charge me for it. I informed Paypal this wasn’t accurate. They negotiated with Paypal. The terms were I would pack up everything and mail it all back to China. Besides this meaning that the first table would have to be dis-assembled, the cost of shipping both units back to China was sizeable. Prohibitive. I’d be out of the initial order money, plus this. And all for the sake of four inset nuts. So I lost my claim to PayPal and had to put up with snotty emails from Litfad that amounted to a veritable thumbing of the nose.

You’d have to be crazy to buy from this place
Tell me when there’s a class action suit!  I’m joining

+1
- San Rafael, CA, USA • Apr 25, 2023

LITFAD SHOULD NOT BE ALLOWED TO DO BUSINESS IN THE UNITED STATES. I ORDERED A TABLE IN OCTOBER 2022 FOR A CLIENT THAT HAS NOT BEEN DELIVERED. THEY DO NOT HAVE A CONTACT PHONE NUMBER. THEIR CUSTOMER SERVICE AVAILABLE, AVAILABLE BY EMAIL COMPOUNDS LIE UPON LIE... EVEN THOUGH YOU HAVE THEIR RESPONSE IN WRITING. THEY TAKE YOUR MONEY BUT DO NOT DELIVER PRODUCT. THERE ARE THOUSANDS OF NEGATIVE REVIEWS ILLUSTRATING THE SAME PROBLEM OVER AND OVER AGAIN. THIS COMPLANY IS UP TO SOMETHING ILLEGAL AND SHOULD BE PUT OUT OF BUSINESS.

• Apr 22, 2023

Litfad offer genuine products. Poor quality and damaged upon arrival. Their trick is to deliver globally from china which they do not make transparent and the refund is non refundable and their is no means of returning bit of course you don't know this until you wonder where the product is. Then if you review their terms it because obvious that you don't receive your product within the 14 day window and due to Bulky items your stuck with a product that took 7 weeks to deliver and they refuse a refund.
They advertise heavily on Google ads and are an Amazon Associate which means they are a far reach so I reported them to Google ads and Amazon where i have now been told the VIP team from litfad will be in contact.
On reviewing trust pilot and other reviews the theme is the same for 83% of buyers.

Report sponsored ads on Google
Report to Amazon
Report to your bank

This is the only way to hit them where it hurts.

+1
• Apr 05, 2023

I ordered a rug from Litfad on 18/2 it arrived on 3/3 I opened it only to discover that it had printing errors on it and the process used to heat seal it left it with ridges lots of them. I emailed them with photos they offered me 5% refund to keep it after about another 10 emails this went up to 40% but as it was faulty and defective I wanted a full refund. They advised me to return the item at my cost over £52 and they would refund me the cost of the rug but no shipping or ins costs either way. I returned the rug with a tracking number as advised it reaches customs. Litfad then advise that they will not pay as and duties to receive the item back - after I had sent it! After about another 50 emails my credit card have paid me out. This company has no care or consideration for customers i fact I think it trades in substandard items knowing
That it’s so much hassle to return items so people just walk away not wanting to through good money after bad . DO NOT TRADE WITH THIS COMPANY THEY ARE CORRUPT. At no point did they want to help me. It’s one of the worst experiences I have had and very stressful be warned! This is a scam company

+1
• Apr 05, 2023

This is a scam... items never arrive, but your money has left for China. They say they have tracking but they do not. They say your item comes in 30 days, but it does not. They are liers and thieves.

I purchased a lighting product with the company called LitFad, and it turns out to be a Fraudulent company and website. When I asked for a refund I wasn't able to contact anyone except by email. Still didn't get any justice. I then did some research and found out that they were a Fraud.

This is an incredibly unprofessional retailer. The quality of the light I purchased was subpar and the bulb covers do not fit once a bubble is placed in the socket. I conacted support and was informed that my concern was not sufficient reason to return the product even though the thought a 60 day money back guarantee on their site. I should have suspected the $155 price tag for a sconce was too good to be true. I will never order from this retailer again. Amazon and other companies should reconsider vendor relationships with them.

We had the same experience as everyone else here - had to wait 7 weeks for a substandard product that was also damaged. We also took out their insurance - probably another part of their scam! They will only refund 40% or we have to send it back to Hong Kong at our cost. We need to get the word out and get this company banned
Don’t buy from litfad
Don’t buy from litfad
Don’t buy from litfad
Don’t buy from litfad

https://www.litfad.com/

PLEASE DO NOT ORDER ANYTHING FROM THIS WEBSITE.

THIS IS A SCAM. THE IMAGES LOOKS FANTASTIC AND WHILE WE ORDER THEY SAY THE DELIVERY WILL BE IN 5-7 BUSINESS DAYS AND AFTER THE ORDER IS CONFIRMED WE DON’T GET THE DELIVERY DATE.

WHEN WE CHAT WITH THEM, THEN THEY WILL SAY THE ORDER TAKES 5-7 WEEKS TO GET DELIVERED. BY THEN IF WE ASK FOR CANCELLATION THEY SAY THAT THE CANCELLATION IS IN 24 HOURS.

AS THE ORDER IS NOT CANCELLED WE HAVE NOTHING TO DO RATHER WAIT FOR THE PRODUCTS. SHIPMENT WILL NOT BE RECEVIED EVEN AFTER 7 WEEKS , THEN AGAIN WHEN WE CHECK WITH CUSTOMER CARE THEY SAY WE NEED TO WAIT FOR 3 MORE WEEKS AND FINALLY SHIPMENT ARRIVES WITH HUGE DAMAGE BOZES AND BROKEN ITEMS.

SHIPMENT COMES WITH WRONG PRODUCTS. WHEN WE TRY TO REACH OUT TO THEM THEY WILL STOP RESPOND YOU AND THIS IS FROM CHINA . PLEASE DO NOT TRUST ANY CHINESE WEBITES.

THEY ARE JUST RIPPING PEOPLE MONEY WITH FAKE WEBSITES. KINDLY DO NOT GET FOOLED BY THIS CHINESE WEBESITES.

CHINA WEBSITES ARE FULL OF SCAM AND SPAM.

I HIGHLY DON’T RECOMMENT TO BUT ANYTHING FROM CHINESE WEBSITE. BETTER USE LOCAL FURNATURE STORES OR AMAZON WEBSITE..!
LITFAD IS 100%  SCAM
LITFAD IS 100%  SCAM
LITFAD IS 100%  SCAM

+1

Upon receiving and inspecting my purchase of a writting desk, it was clear that 95% of the boards were damaged.

I've contacted with a request to return this product for a refund. They are giving me the run around asking for "more detailed" pictures than the perfectly suitable photos I had sent previously. Litfad is purposefully making this process difficult.

The photos I have downloaded here are only a small portion of the overall damage.

After reading reviews about Litfad I am now aware that my situation is not unique. Litfad should be band from sales in the U.S..
Do Not Use Litfad
Do Not Use Litfad
Do Not Use Litfad
Do Not Use Litfad
Do Not Use Litfad
Do Not Use Litfad
Do Not Use Litfad
Do Not Use Litfad

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