Jaguar Rusnak/Pasadena Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Jaguar Rusnak/Pasadena, help other victims by adding it!
Scammer's address 337 W Colorado Blvd. Pasadena , Pasadena, CA 91105, USA
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
My excitement for leasing new car was now turning to disappointment. I spoke to Khris on the phone again at 9am and told him that Mike had said we were talking about a red car which he knows for a fact we were not. He told me that the numbers he was looking at were for a red car and he can only base decision on whats in front of him. I asked him, do you recall us discussing the black premium package? He finally agreed, that yes he did recall but I had never discussed mileage. I argued that I did in fact very clearly state mileage as I wanted 12,000 and I accepted 10,000 on the basis that they would get me into a new lease 2 years into the existing. He said that I only had to pay $15 extra per month (not what I had been told) for the 10,000 - I was not feeling great about it on principle but I asked him to write up and email the deal and I would drive over to close the deal in 1 hour. Before I finished my sentence he said "I don't want to sell you a car" - I replied..." I am confused" ...Khri replied "well you lied, I don't like selling cars to liars and I don't want to sell you a car". Initially I was just so taken back I simply said ok thanks and put the phone down. Something was very wrong about this chain of events. I am counting my lucky stars that I didn't get into a deal with Jaguar Rusnak of Pasadena. If the customer service was that bad in sales can you imagine what it would be like in service when something goes wrong.
After sitting back and contemplating the entire stream of conversations and emails I realized why I received such a rude and cut throat response from Khris Garwick. Because I insisted on having everything documented in an email prior to going to the dealership to sign the paperwork there was no way to up-sell me at the dealership. He never had any intention of giving me the deal that we made on the phone. He was going to use mis-understandings to increase the monthly price and down payment.
This is a scam and potentially fraud given the binding deal agreed upon on the phone.
Having these suspicions of how dealers operate and why I decided to further investigate with another Jaguar dealership to see what would happen.....and this story is to be continued.....my findings led me an even larger concern that violates human rights laws....
BEWARE CAR BUYERS JAGUAR IS A SCAM....T.B.C