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Home Spotless Reports & Reviews (9)

• Apr 04, 2024
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I worked for homespotless and worked 6hrs on a job and have not been paid I also had job scheduled for a week I changed all my appointments so I could do this particular job the the nite before they removed it from my schedule all the emails were sent back to me all of a sudden their emails were not working and also a customer got in touch with me so they fired me and they lied saying I asked the customer for a review when I absolutely did not I told the customer that was a reason my pay was delayed because she didn’t leave a review the lady that returned my cm told me this flat out and she was very rude this place doesn’t care about their employee and I too will join the court proceeding if they don’t pay me it’s already two days past the pay date and now I’m fired please do not become a victim of homespotless

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• Feb 21, 2024
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Home spotless claimed that they were sending 2 cleaners to our home each time they came- and each time one older lady showed up alone. Their employee even thought someone was coming to help her! They are liars. The cleaner didn't even have time to clean our kitchen any of the times she came. She was so nice and we felt bad for her. Home spotless cancelled our recurring cleaning 2 weeks ago and now today they charged us because they said we were on their schedule for this week. NOT HAPPY AT ALL. HOME SPOTLESS company is a total scam. You can't even leave a google review yet they say on theie website they are google verified.
Beware of Home Spotless

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• Mar 17, 2024
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Dear Kurt and Mary,

We're reaching out to address some miscommunication regarding your recent cleaning service

There seems to have been some confusion about the initial booking. Kurt scheduled a cleaning focusing on the showers, but it appears the appointment was canceled by the Wife without his knowledge . We understand this might have been frustrating not having full knowledge of the booking and cancels amongst you two.

Upon reviewing the initial request, it seems a deep clean for the showers was desired due to hard water marks and soap [censored] buildup. Our confirmation email confirmed one cleaner would be dispatched.

The first cleaner, Pro M. Swan, spent six hours at your property and successfully restored the showers to your satisfaction. However, Pro M. Swan also reported additional tasks requested during the cleaning that weren't included in the original booking. Additionally, the property was larger than the 3,000 square feet mentioned at booking. Kurt confirmed an extension of 2000 square feet.

During the second visit, a party at the property unfortunately limited access for Pro M. Swan, but they still completed the job.

The issue arose when we notified you of a declined payment and the need to adjust the rate based on the actual home size. Dispatching two cleaners for the third visit was discussed at that time. However, the day of the third visit Unfortunately, the last service was canceled on short notice, resulting in a cancellation fee as per our policy.

We value your feedback and strive to provide excellent service for both our customers and our cleaning professionals.
Sincerely,

The Home Spotless Team

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• Feb 17, 2024
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I was told by “Home Spotless” that a highly vetted crew of ladies would clean my house. The first individual lady arrived almost 2 hours late, the second one (who was on drugs) arrived 45 minutes late. The First Lady cleaned well but wasn’t able to finish because we gave an appointment but she would have finished if she wasn’t 2 hours late (the lady in charge said it was my fault for leaving). Back to the second cleaner: she used a broom on my carpeted stairs, didn’t touch the kitchen or mirrors in the home, and a container of a mystery white granular substance was found allover my bed, surfaces and floor. She did not mop the downstairs or dust or vacuum the couches or touch the dishes. All of these things I was promised over the phone when I signed up. We had a huge mess to clean up and had to clean all the above things that were not. I called wanting to cancel and after I called the lady on the phone said it was already done for “dishonest complaints”. She was incredibly rude and was like talking to a disrespectful child and when I said I had photos she talked over me. I was afraid to have my small child near this drugged out lady in my house and I beg everyone not to use this serves. This lady only calls you if you need to pay, but ignored all the othe voicemails I left asking where the workers were when they were hours late. Shady!

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• Mar 17, 2024
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Dear Sharla,

Thank you for your feedback on your recent cleaning services. We take all customer concerns seriously and want to address the issues you raised.

Regarding the First Service:

We understand that the cleaner arrived late but completed the work to your satisfaction, although you requested them to finish early. In the future, to ensure a smooth experience, please note that changes to the scope of work need to be made at least 24 hours before the service day to avoid any adjustments to the balance, as per our Home Spotless policy.

Regarding the Second Service:

Our records show that the cleaner spent five hours cleaning your home on the second visit. We apologize if there was any misunderstanding regarding their behavior. Upon investigation, we learned the contractor may have had a reaction to something in your home, potentially related to pets/cats.

Regarding Service Cancellation:

We understand that there may have been issues with your payment method as result all cleaning series were canceled

Moving Forward:

We strive to provide excellent service to all our customers. To ensure a positive experience in the future, please let us know of any special requests or concerns you have at least 24 hours before the cleaning. We'd also appreciate you updating your service details if there are any pets in the home.

Sincerely,

The Home Spotless Team

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• Dec 09, 2023
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I was hired with Spottless Home cleaners . They sent me lead that i would get paid $450 after the clean was complete. I was able to log on with them and thru ZenBook..
I traveled 40 minutes to the house and back. Used my own gas , own supplies etc.
Took me 5 hours to clean the house . I did everything that was on the list. Took and sent pictures. Went to log in when i ws done ,couldnt, no phone number ,address nothing.The email was not working. Finally someone answere me and said it was cleaned. So i was not geting paid. Im taking them to court

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• Mar 17, 2024
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Dear Susan,

Thank you for your recent feedback on our cleaning service. We appreciate you bringing this to our attention.

We noticed that you haven't responded to our requests for before and after photos, which are required as per our terms of service. These photos help ensure clarity and avoid any disputes regarding the work completed.

Unfortunately, due to your unresponsiveness to our requests and the lack of photos, we had to issue a refund to the customer in accordance with our platform's terms and conditions regarding customer satisfaction (you can find more details about these terms in the "platform manipulation" section).

Sincerely,

The Home Spotless Team

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I googled maid cleaning services and found home spotless. Initially I was able to click on their website and book a service through them, but now there is no website. I called them to ask questions and verify the service that I was looking for and they responded promptly. I received an estimate email, and a confirmation email detailing the time and location of service. The day of the service they claimed to show up several hours early to the address and left because no one was there. I called the business letting them know their maids were a no show and they said they would issue me a full refund along with a cancellation email. It has been over 2 weeks and I have still not received a refund. I’ve called them multiple times since and they no longer answer my phone calls.

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• Mar 17, 2024
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Dear A Grant,

Thank you for reaching out and providing your feedback.

We apologize, but we were unable to locate a customer record with your name and zip code in our database.

Here are a few possibilities:

You may have contacted the wrong company.
There could be a typo in your name or zip code.
If you used a different name when booking a service, please provide that name for us to look up your record.
If you'd like us to investigate further, please reply with any additional information you can provide, such as:

The date of service
A brief description of the service you received
We appreciate your understanding and look forward to assisting you further.

Sincerely,

The Home Spotless Team

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