Home Matters USA Reports & Reviews

Home Matters USA Reports & Reviews – Page 2 (21)

- Sacramento, CA, USA

Phone: 800-268-4420
Address: 3435 Wilshire Blvd Suite 2700-53 Los Angeles, Los Angeles, CA 90010, USA
Email: [email protected]
Country: United States
Total money lost: $300
Type of a scam: Credit Repair/Debt Relief

The scammer contacted me regarding help with my Mortgage which had become delinquent due to COVID-19 and family tragedies. Katherine Renner was my first contact and she told me they could help me with a new program called the Federal Flex Mortgage Program. I looked up the program which exists for Fannie Mae and Freddie Mac Loans only. I questioned this but she told me my investor was approved for the program. I told them it was a VA loan but they said I was fine. I explained I was in delinquency on a forbearance but they said I was ok. They talked me into sending them $300 and told me I could get a reduction at 2.1% bringing my payment below $1000 without a credit check. They had me DocuSign a paper that was a contract to reduce my loan, send them banking and identity information as if you were dealing with a mortgage company. Then they set me up on a payment plan and said I would pay them and not my services. They told me not to contact my servicer. They told me they would handle everything. I hung up with them and felt uncomfortable and looked up their company but couldn’t find much information. I looked up the program and found VA, FHA and other loans were not accepted into the program and it was for Fannie Mae and Freddie Mac loans only. I called them up and they put me in touch with Adrianna Cohen my senior rep. and she sweet talked me saying my loan was accepted and we are all good. I was still uneasy. Then I suffered a series of family tragedies related to COVID-19. I was distracted for almost a month but another payment was coming up. I called Adrianna Cohen and Katherine Renner one last time and some VP called me called back called Michael Robin to sweet talk me again. He explained I was ok. I asked him why they were charging me as I read this was illegal but he said no they could and they need the money for processing and so forth. Anyway, at the end of the conversation he said not to call my servicer, ignore all correspondence with my servicer and if they call to refer Home Matters USA to my servicer. Well I was very uneasy as all this sounded wrong. I called my servicer who never heard of them or the program I mentioned. I then called the VA and they put me in touch with the VA loan rep for me who told me that was a SCAM. That program does not exist for me, my servicer is the only one that can reduce my rate, get a modification and will not charge me as this is illegal. My VA rep said get my money back through my bank, set up fraud alerts and do not send them another cent. I have changed my bank account, ignored all calls, they have sent no emails, and setup fraud alerts. I contact the FTC and did a report with them as well.

Useful

+14

Home Matters USA Contacts

Address:

3435 Wilshire Blvd STE 2700-53, Los Angeles, Ca 90010, USA

Phone:

+1 (800) 268-4420

+1 (323) 544-4628

+1 (323) 914-0469

+1 (323) 328-8543

+1 (323) 364-7510

+1 (323) 426-3275

Website:

www.homemattersusa.com

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