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Haidth.com

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Haidth.com Reports & Reviews (2)

- Denver, CO, USA • Mar 25, 2025

Ordered a multipack of pants off TikTok, never received order. When I reached out, they said to ask my neighbors. I demanded a refund. They began negotiating a refund offering 55% then 65% then the amount minus $9.99. Asked me to not report it to my bank. After i read the other consumer complaint, which is identical, I'm reporting it to my bank.

- Riegelwood, NC, USA • Mar 21, 2025

On 2/3/25, I saw an ad on TikTok and placed an order for a multipack of women’s pants. On 2/5/2025, Haidth UK withdrew $34.33 from my account for the order I placed. I received an email with only a reference number confirming my purchase including an email address, [email protected], to contact them if I had questions regarding my order.

2/21/25: Having heard nothing, I contacted Haidth to ask for the status of my order. 2/25/25: Customer Service responded stating that my order had been delivered and included tracking information that was, what I think, in Chinese.

2/25/25: I then wrote back that I have not received my order and I was unable to read the tracking information.

3/3/25 Their response was to check my mailbox or ask neighbors if they have my package, still claiming my order had been delivered.

3/3/25: I reiterated that I have not received my order. I then requested a refund immediately or they will be reported.

3/7/25: They thanked me for my feedback and it was duly noted. Told me they were getting further confirmation from couriers and would contact me asap.

3/7/25: Feeling as if they were evading the issue, I informed them I have reported them and I will be filing a dispute with my bank for the amount they withdrew from my account.

3/11/25: I received an email apologizing for the inconvenience and that they have applied for a full refund and it would take 5-7 business days. They asked me to not file a dispute with my bank because it would interfere with the refund.

As of today, Friday, 3/21/25, I have not received a refund. I have reported Haidth.com to the Federal Trade Commission. I will be filing a dispute with my bank on the next business day.

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