Guestreservations.com Reports & Reviews (4)
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Country United States
Victim Location MN 55434, USA
Total money lost $425
Type of a scam Travel/Vacation/Timeshare
Lift Bridge Lodge
408 Canal Park Drive
Duluth, MN 55802
Dear Manager:
I tried reaching you by telephone on three separate occasions and you were out of the office, so I thought I would type
up a letter and fax it to you as I could not find an email on your website to send it to.
This will be kind of lengthy and I hope you will read through it, understand my dilemma and assist me. Back on or about
August 19th, I was searching for hotels in the Duluth area for the nights of 11/21 and 11/22. I came upon your hotel and
it came up with 1 king bed suite $221, Book now, Free cancellation before 12:00am, November 19, 2023, Today’s low
rate, pay now and save so I clicked on the book now button as I was thinking it was $221 for both nights. You can
imagine my dismay, when the total popped up at $603.31. I immediately, within a minute, canceled this reservation.
The reservation was made through guestreservations.com, which I did not choose, it just populated when I was looking
for Duluth hotels.
I cannot believe that you contract through this deceptive company. When on the very first page it states Free
cancellation before 12:00am, November 19, 2023, but that is not the truth. This is totally unacceptable, and it’s pretty
sad when you have Guest Reservations.com, Hotel Values.com and Getaroom.com which are all intertwined/connected
to one another.
Apparently within the “terms and conditions”, which only 1% of the population reads, it states that each room in this
reservation is subject to the following cancelation policy: This booking is subject to a $425.84 USD change or
cancellation fee.
What the hell happened to the FREE CANCELLATION BEFORE 12:00AM, NOVEMBER 19, 2023?
So now I am out $425.84. This is absolute bull crap and I am sending all of my documentation to the Attorney Generals
office and the BBB. Of course this will fall mostly upon guestreservations.com.
I was hoping you/your hotel would make it right and honor me a no charge two night stay some time over the next year.
I have tried unsuccessfully to get Guestreservations.com to reimburse this money back to me and also opened an
investigation up with my bank and was unsuccessful there too.
I do not want to give your hotel a bad review for the fact that you contract with these companies that have deceptive
practices, but I will if I cannot get some sort of resolution. I’ve already place a bad review with guestreservations.com
Please respond back to me:
Laurie Denzel
917 Oak Ridge Trail NE
Blaine, MN 55434
612.987.3720
[email protected]
Scammer's website www.guestreservations.com
Scammer's address Dallas, TX, USA
Total money lost $100
Type of a scam Travel/Vacation/Timeshare
Scammer's address TX, USA
Country United States
Victim Location TX 77905, USA
Total money lost $40
Type of a scam Other
It’s a scam to get $40.00.
Scammer's website www.guestreservations.com
Country United States
Victim Location CA 91384, USA
Type of a scam Online Purchase