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go trip caribbean Reports & Reviews (1)

- Bonners Ferry, ID, USA
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Hello BBB,

I purchased a vacation package and have the contract in paper. When I used the first booking, I was charged added resort fees and told I could phone "Jacks" at any time of day. I phoned and she did not answer. I escalated to the supervisor who stated she and the office were closing down early for the holiday (and it was new years eve).

When i spoke with her in January, she said she would resovle it with the OYO hotel in Las Vegas, which I have the portfolio receipt printed and provided this to her. since that time, they have not accepted my calls and never returned emails. The package i purchased included several more trips and over 750.00$ of unused vacations which i now cannot access. Please help! I have a paper trail that may assist this investigation.

Here is her email contact information: JACK EXT 315

1-855-398-9806

Office hours: Monday-Friday 10:00 am to 7:00 pm (Central Time)

Do not purchase flights until your reservation is confirmed in writing.

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